Preferred Management Solutions Reviews 

The job was refused first because we didn't tell them in a certain time. Reason is we suffer from mental health and we put it up of plus we were let down by Epsom and Ewell handyman service (just trying to save money).

But the customer service lady was excellent and fought out side so our radiator is being fix on Wednesday 👍🙏.

Thanks faith so much now see how the plumber is as first call out with this company through coverabaloo

Have a leak in my boiler,prompt response, engineer coming to fix tomorrow, the lady who soon rang to confirm was very pleasant and polite

The whole process was so straight forward. engineer was brilliant and my problem was sorted very quickly

Absolutely shambolic, not one person in that building knows what they are doing. Ive spoken with a number of agents including a lady called Hanna who was a supposed manager........couldn't manage a drink up in a brewery! Really rude and not helpful at all. Paid an excess payment and no one has come out to my boiler breakdown (no heating or hot water) for 5 days! I have a newborn child and a disabled son for god sake.

No refund, no apologies just told I can spend £40 of my own money on heaters to be refunded back to me in 2 months!!!!

Asked to make a complaint regarding this and no telephone number or email address was provided and was told to deal with it as we are currently working on your claim.
Luckily I was contacted by an agent called Cameron regarding an update and to offer a hotel and to offer the £40 heaters again. We spoke for a while and we agreed that it would be best if I got my own person to look at this as would be quicker and gave me all the things I need to do next to get everything sorted.

Will never recommend this company to anyone ever.

After paying my excess I was kept updated with progress. I never had to ring up to find out what was going on absolutely made up with the service couldn’t ask for anything else hundred percent brilliant

Excellent support by your team to resolve my issue

We made a claim on the 24th December 2024. I received part payment on the 7th February 2025. I queried the discrepancy on the 8th of February 2025 via email. No reply, until I called on the 24th February 2025. They admitted their error and made payment the same day. I am not sure what would have happened if I did not contact them.😒

Professional, friemdly and courteous service. East to use and recommend.

Amazing service from start to finish ! Called in the morning and issue was resolved the same day. Kept me fully informed as promised , kudos to the company and its contractors , as this is how a customers journey should be ! Many thanks Mr Khan

I had to cancel tomorrow's boiler service as i am still in hospital as been very unwell.
The lady i dealt with was helpful, professional and sorted the cancellation with compassion and empathy.

Great company to deal with. Sorted out my boiler in a timely way. Very professional and friendly and the engineer Ashley was great and came back once the part was ordered within two days left the job at 1am! Very impressive thank you!

I had my boiler service booked through Uw with preferred, after the engineer visit I found out that the bricks around my gas meter reading hatch has fallen off, when I contacted preferred they asked me to provide them with photos which I did, but their response was they can’t prove that their engineer done the damage unless I could send them the before photo. I am so disappointed with the response as how could I have predicted that this would happen to get photos beforehand. I am not recommending this company at all.

UW use this company to process and pay refunds / claims etc for home cover / insurance. Made a claim as per my policy with UW, and to this date still not paid. No updates or comms on reason why, so far claim on insurance policy not paid since beginning of November submission

Superb from start to finish. Many thanks

The Gas Engineer was excellent person. He maintained calmness, professionalism, and he knows the fault and found the solution with effective manner. We needed this kind of person for our work. I would highly recommend this person. Thanks UW for sending him at the right moment.

Brilliant experience. Updated through out the day. Best service I have had in a long time

He examined to search & identified the root course of the problem. He was able to fix the identified issues professionally.

Hello I spoke to an Advisor this morning re my boiler claim. Unfortunately I didn’t catch her name but she was so friendly, helpful and explained everything so well. She had a really lovely manner on the phone and was a pleasure to deal with.

Until today, for the past 2 years, my house insurance including home emergency cover and boiler service was insured with John Lewis. I received a message from Preferred Management solutions (their agent) last week, to book my in boiler service and they appointed a company called the Bearded Heating Company in Reading who came last Thursday 9th January. The service was a cursory look at best, however a leaky seal was discovered which should have been an emergency situation and covered by the insurance. Having filled out a "Danger Do Not Use" Gas Safe form the engineer then wrote on the same form form "OK to Use". Because of this John Lewis via PMS refused to cover the cost. I received a somewhat detached call from PMS next day saying they could arrange repair for £290.91 (for a rubber seal??). I declined and called my previous trusted gas engineer who had until 2 years ago serviced and maintained my now 16 year old boiler boiler since new. He came on Monday 14th January and fitted the new seal in about 15 Minutes - the cost £110.00.He said that allowing the continuous use of the boiler had been both dangerous and illegal.
As a result of this I called John Lewis to cancel my entire Home insurance policy, they who were most apologetic and embarrassed and had no hesitation in cancelling as requested without penalty. John Lewis, this is not directly your fault but you should not be passing your insurance management to questionable 3rd parties which, in my opinion, on this occasion I believe have at best been dishonest and also do not understand the concept of customer service.
I shall be forwarding a copy of this review to John Lewis customer complaints for their information and review.