Premier Dead Sea USA Reviews 

I want to thank Stephanie for being so thoughtful in replacing my damaged order. Not only did she replace the 2 broken cleansers but she also replaced my whole order of 9 creams + 1 extra and 1 cleanser + 1 extra. These were all wrapped in a beautiful box with a pink ribbon like they used to do plus 1 little box with little gifts. These 2 boxes were out in an outer box so they won’t get damaged. I was so excited when I opened the boxes because it’s like receiving a beautiful gift. Thank you so much Stephanie for taking the time to look after your customer. I’ll always remember this and will pass on this kindness to others when talking about service and products of Premier Dead Sea. You are blessed to have a thoughtful employee like Stephanie.

Stephanie was amazing! Quick replies, friendly and helpful! Thank you so much!!

I made order and payed, no order email arrived although the money were taken from the card. I contacted them through mail and contact form but got no response

I ordered a foundation which turned out to be too light for my skin. I contacted Premier and Stephanie replaced it with the perfect shade without asking me to return the lighter one. My daughter, who does have lighter skin, is now using the first foundation and has become a Premier fan herself. Stephanie is the best. My experience with her could not have been better.

Horrible, I had requested a refund, for a product from a mall. However due to the circumstances, they refused my request 2 DAYS after purchases because of covid19. And I understand that, of course, however telling me that every store was unable to do returns was weird. Because I also worked at that mall and everyone was extending returns. No one had told me, and also it said on the receipt I had 14 DAYS to return it. I felt ridiculed, and feeling embarrassed I emailed customer service. JUST TO END UP being on hold every time they called, or I tried to call back. I understand that during these times, it is busy and difficult. But seriously? And then they called me at work, telling me that it was difficult to reach me WHEN I EMAILED THEM asking when would be a good time to call. And then they proceeded telling me, they would never have done that to me it was probably a misunderstanding and that I should call the manager. They gave me an excuse that they were busy...WHAT? YOU ARE CALLING ME AT work? When I even asked you guys when I can reach you at a good time. Well they gave me another number, and I was like are you fr? I was lowkey mad, especially since they didn’t talk about any return or refund. And it wasn’t even much, compared to the other products. Look, I was tired of it and said thanks. However customer service just hanged up on me. Like... I just want a refund... and I’ve called u three times only to get back another phone number. So I call the manager of the store and GUESS WHAT? SHE DIDNT PICK UP!?!? This was the worst customer experience I’ve ever had!

Stephanie responded very quickly to my concern over being charged for a free item. She politely stated it was likely a website issue but I know it might have been my mistake. Anyway a credit was issued promptly and I am very pleased with the customer service.

I was impressed by how quickly she responded to my concern! She seems very helpful.

Thank you Stephanie for coming through and then some. I not only received what I expected, but much more. Stephanie is an awesome customer service representative for Premier.

I absolutely love Stephanie and she is very detail oriented and wants to make sure that you are happy! She is best and a very helpful person there! :-)

I was another person drawn in at the mall by a fast talker. What he showed me cost $600. Then it dropped to $250 with a free mask product thrown in. It got the eye serum with the mask. He made it sound like the eye serum would last a long time but it for only for about an hour or two. The scrub is nothing special. I don't feel as if it is worth all the money they charge. Since I was disappointed I felt ripped off. Do your home work first. There are allot of products out there and none are miracles.

Yesterday we were scammed by team in University Mall, Sarasota FL. My husband got lured in whilst waiting for me to come out of another shop, had cream patted on his eye area that really worked wonders (well, for 8 hours, and great but there are other products that do just the same), but sadly we were them somehow bamboozled (no better word) into spending $200 on what turned out to be available on line for $29.99 - no chance to really see the item as the talk was pushy and never stopped for a second. The tube has no size stated on it, but what looks like the same one on the internet says 15ml, 0.5oz. I feel so stupid! In no time we were busked of for a special deal no charge consultation in a 'spa' in the mall, just a lot of very cheap frontage and given another hard sell on facials and make up treatments, cost only $15k but for this one day special promotion $7500, then when I said I wouldn't spend that amount without thinking about it first, it was suddenly reduced to $3500!!! if I would pay immediately. Thank goodness we got our marbles back in time to walk out whilst she stopped talking for half a second to drink her coffee. I beg of anyone reading this, please don't get drawn in!

The previous reviews have made several excellent points. The biggest is price. While the product's are good, the prices vary wildly. I spent upwards of $200+ over the last several months, when at best alot of the products are significantly cheaper on places like Amazon. Now the previous responses, state that the only authorized dealers are themselves. Thats all well and good, until their own prices vary between themselves. For example, I bought the Dead Sea Salt Scrub for about $75 which in Amazon is $40 with free shipping. This in no way means it is a bad product, but it does make it unnecessarily expensive to repeatedly buy. In terms of quantity, I would say it is successful in that aspect. Overall, I would rate the products 5 out of 5, but execution and prices 1 out of 5.

Total scam!
Do not buy any of these products!
Especially from any mall kiosk!
Way way way over priced, product containers,tubes ,packets are scarcely filled!
Your paying for a scam,backed by singer Maria Carey? I doubt it!
She is being scammed also!

My name is Sonia and I purchased some skin products from Gratiae at Sawgrass Mills mall, Sunrise, Florida on January 2 for $150 plus tax. I researched the products and discovered they can be purchased for a fraction of what I was charged. Specifically, Nordstrom Rack had a promotional limited time offer of Premier by Dead Sea Premier Refining Moisture Cream for $16.97, and Refining Facials Peeling Mask for the same price. I saw the products much cheaper on other sites as well. It’s really tragic that no one can be trusted anyone, not even a vendor in a mall.

Please understand that $150 will not impact my life one way or the other. What does concern me is that your company would allow vendors at malls to deceive and defraud innocent people for gain.

I'm really disappointed with the Premier facial peeling mask! First it made my skin itching and I spent the night with ice covering my face to calm. Second, I paid $53 for a broken box not even a new one because the seller her name us Rebbeca works at Fayette mall in Lexington, Kentucky, told me it will cost me $140 if I'm getting a new box! I went online and I found the real price for this mask is $16!! And I can pay $50 to get 2 items which is the mask and the cream! I only got one.
It's a shame👎

Omg I freaking love this stuff!!!!!
It really works My face felt like sandpaper :( and it had a ton of dark spots!!!!!!!....... I was walking around the mall and a guy at a stand pulled me to the side and was asking me about my skin etc... I was very skeptical about it but he put some on my arm and it left it really smooth so I said screw it and bought the peeling mask and moisturizer and I have been using it for a week and my dark spots have lightened up my face feels soooo much smoother and I look a lot younger , i will continue to buy this and i definitely recommend it

Love the product and they have great sales!!!
No to mention fast delivery

Very happy! I love the way my skin looks and feels.

My experience with Stephanie has been a great experience! It is hard to find customer service representatives that care at all when you have a problem, now days. Stephanie, however, went above and beyond what a representative should do. She was kind, concerned, helpful, and quick to respond and resolve my issue. When I spoke to her by phone, she proved to be knowledgeable about the products and eager to help me and answer any questions I may have. She was very easy to talk to and expressed genuine concern for my issue. I wish more customer service representatives would follow her lead. Stephanie made my experience with Premier one that I will pleasantly remember!

Premier Dead Sea products are a must to help my face look and feel better. Love it!