Premier E-Cigs Reviews 

911
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Bought a Megavolt 80W and a Windrunner tank. Both arrived quickly and well packaged. Once the battery was charged on the Megavolt and the Windrunner had its idiot complience tube removed, doubleing i... See more

Rated 5 out of 5 stars

Outstanding customer service. Young lady at warsop absolutely spot on. Went in to buy coils ended up buying a whole new device extra coils and juices. Very down to earth, no bull**** attitude, poi... See more

Rated 5 out of 5 stars

Brilliant customer service both online and in person. Great stock levels and always have my preferred juices & coils in stock. Gave excellent advice when I was new to vaping and answered all my many q... See more

Rated 5 out of 5 stars

Best place for Hangsen Salt. Excellent customer service with quick responses to emails. Premier E-Cigs are an authorised Hangsen distributor and can be trusted. If you like tobacco flavoured nic salts... See more

Company details

  1. Electronic cigarette store
  2. Vaporiser shop

Information provided by various external sources

Premier E-cigs is a family run business based in Mansfield. It was created when Pete the CEO finally (and after many years of unsuccessful attempts to stop smoking) discovered electronic cigarettes and switched to them. Pete as well as many Premier E-Cigs customers have not looked back since. We will always aim to keep our prices low whilst only ever offering top quality products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

911 reviews

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No recent history of asking for reviews

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4.8

All reviews

(911)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long Term Customer

Have used Premier E-Cigs for a couple of years now to ensure I am getting genuine Hangsen liquids. Delivery is always prompt and reasonable and the loyalty scheme is excellent. Highly recommend.

13 August 2022
Unprompted review
Rated 5 out of 5 stars

I bought a aspire nx100 vape mod from…

I bought a aspire nx100 vape mod from premier e cigs and am absolutely delighted with it

I bought online for a very good price and it arrived a couple of days later.

I was so happy I bought 2 more and am so thankful to premier e cigs for solving my vaping problem

Wish premier e cigs all the best wishes and hope their company quadruples in size for selling me the vape mods at a very good price hassle free

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service in the store at Lingforest road. The young lad in there asked all the right questions and got me exactly what I wanted out of a vape couldn’t be happier with it. 10/10

19 November 2021
Unprompted review
Rated 5 out of 5 stars

myblu liquidpods

The myblu liquidpods are fantastic and value for money, service and support is second to none, delivery is extremely good, i would definitely recommend

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Just great!

I regularly use them to get my Blu pods and I could not find a single fault.
The price is more than competitive, delivery is included and swift, they offer 0% nicotine pods which I cannot find anywhere else and they have a points system in place so you can earn money off your next purchase.

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Warsop Store- Excellent

Excellent customer service from Reanne everytime. 1st til I went in I didn't have a clue, was just looking for cheap and cheerful. Reanne asked all the right questions and matched me up with the perfect system. Always a pleasure. An Excellent sales woman, very good at her job. 👏

16 August 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service.
Young lady at warsop absolutely spot on. Went in to buy coils ended up buying a whole new device extra coils and juices.
Very down to earth, no bull**** attitude, points to what we ask about and doesn't get pushy with the hard sell. No wonder my wife keeps going back, why wouldn't she with top service.
And on another plus note it's not expensive.

16 August 2021
Unprompted review
Rated 5 out of 5 stars

The very best

Cannot fault Premier ECigs Excellent service , communication and great value for money with the added bonus of free delivery.
The customer service is the best I've encountered , I bought a tank from them it was in a sealed box but the top had been put on so tight at manufacture that I couldn't unscrew it to fill the tank so I tried using pliers only to then crack the glass tank.
Amy then offered me a free replacement tank without even being asked to do so . Brilliant

22 July 2021
Unprompted review
Rated 5 out of 5 stars

I was a little worried ordering as the…

I was a little worried ordering as the price of the item was so low and I had never heard of the company. After a couple of days waiting my product arrived, as described. I was so impressed that I always take a look in their clearance section for Mods before I order anything.
I can't comment on customer support as I have never had to use it - but that can only be a positive!
One of the few companies that I recommend when asked about vaping products.

12 May 2021
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad experience, faulty item and not prepared to refund. They are prepared to replace with other items but their selection is poor. Thrown item in the bin as cannot waste my time arguing this case even though their terms state they would refund for faulty items!

30 April 2021
Unprompted review
Premier E-Cigs logo

Reply from Premier E-Cigs

Hi Marina, I'm so sorry to hear you was not happy with your experience with the My Blu products, our policy is to make sure our customers are totally happy with our service, we do try to see if there's another product that may suit better, this is not to avoid doing a refund this is to help our customers have a product they are happy with, if this is not what is wanted a full refund is always given. I'm aware a full refund has now been issued for you, if there is anything else I can help with you're welcome to contact us. I hope you have a lovely day. Regards Hayley

Rated 5 out of 5 stars

Best in UK for Hangsen

Best place for Hangsen Salt. Excellent customer service with quick responses to emails. Premier E-Cigs are an authorised Hangsen distributor and can be trusted. If you like tobacco flavoured nic salts in your pod system you should try Hangsen Salt RY4. It’s special.

13 April 2021
Unprompted review
Rated 5 out of 5 stars

Great communication

Ordered 2 mods few days ago and by mistake my order went through twice but one of the staff called to make sure I want the same order twice. I was surprised and so glad. They are cancelled one of them so I didn't get double charged and I didn't ended up with 4 Aspire mods which I don't need. Thanks for that. 👏🤩

12 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Premier e-cig service has been excellent through the lockdown. Reliable and prompt delivery on whatever I have ordered.
I am looking forward however to being able to go in store and talk to the always friendly, polite and well informed staff.

22 February 2021
Unprompted review
Rated 5 out of 5 stars

RYTHM STARTER KIT

Ok so ordered a rythm starter kit love it but I was concerned with the battery and wanted advice. A lovely man called Nathan rang me after I sent a email and was so helpful. Not only did he explain the way the device worked, he sent me a another tank out FREE OF CHARGE !!!!!
Never known such a good service. If you are looking to purchase anything vape wise I would tell you not to look anywhere else as the delivery, product & customer service is the best Ive ever known. Many thanks. L. Parker

11 February 2021
Unprompted review

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