Premier Hot Tubs Reviews 

159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional level of guidance and support provided by the friendly staff throughout the entire purchasing and setup journey. People frequently praise the professional delivery teams, noting that heavy items are transported and installed safely even when property access is exceptionally challenging. Buyers are extremely satisfied with the robust build quality, powerful massage jets, and overall value offered by the products, often using them regularly. Some reviewers were not happy with minor delivery scheduling adjustments, missing components upon arrival, or slightly tricky accessory installations.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality, great value, and... See more

Delivery service

Consumers find delivery_service to be a largely positive experience, praising the fast, smooth, and... See more

Staff

People report high satisfaction and positive experiences with the staff, noting friendly, knowledgeable, and... See more

Service

Clients share positive opinions on service, highlighting professionalism, efficiency, and helpful guidance... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a hot tub in June 2026 which is fantastic. The staff of Premier hot tubs were friendly, knowledgeable and made the ordering and delivery very easy and straightforward. I live in a terraced hous... See more

Rated 5 out of 5 stars

I’ve recently purchased a new hot tub from premier hot tubs. This is my second tub from these guys. My original tub was still in great condition and working perfectly but due to a garden makeover we... See more

Rated 5 out of 5 stars

Great company to deal with who made the whole process from selection and purchase to installation simple and effective. The hot tub we bought was amazing and as we also bought extras including the cov... See more

Rated 5 out of 5 stars

From initial contact, Karen ran through process and delivery etc and comms were great throughout. I had a particular delivery conundrum in that we had to come via my neighbours garden into mine. Rick... See more


Company details

  1. Hot Tub Shop

Written by the company

Relax and unwind with Premier Hot Tubs! We offer a range of premium quality hot tubs with lights, speakers and all sorts of other luxury features included as standard. For the ultimate spa experience, we can even provide a cinema hot tub with pop-up smart TV!


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with our hot tub

I recently purchased this hot tub and we are very pleased. The jets are powerful and the water heats up quickly, maintaining a consistent temperature. The seating is comfortable and the controls are easy to use.
Communication both during and after ordered was easy and delivery was efficient and also got a little training on how to use it which was great.
Overall, it’s a fantastic addition to our garden, offering both comfort and quality. Highly recommended!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Team, Quality Product, Great Support!

Great team from start to finish, it is always daunting spending considerable amounts of money on something you have no experience of. There are lots of other "low quality" hottubs available on the market using heaters and pumps that are not reputable brands. Karen and Rick were very helpful in my decision making, notwithstanding the fact I do not beleive you will find anythig online that delivers the same product at the sanme price. Would highly recommend Premier Hottubs and in fact have done so 3 times in the last 3 months to family members who are looking to take the same route as me.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. They couldn't help enough. Answered all my emails quickly and the delivery was very professional.
Highly rate Premier Hot Tubs. Had the Hot Tub a month now and had no problems. Perfect for a relax. 10/10

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Superb customer journey from ordering…

Superb customer journey from ordering to arrival. Very helpful. Karen always answers emails promptly. The delivery which involved a crane went without a hitch. Overall very pleased with the Tub, using it almost daily. Very high quality - My only niggle is I would improve the television (I think it is LCD and there are some spots in the tub where cannot see it clearly because of angle of view - minor point just could be improved )

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with, very helpful and knowledgeable about hot tubs.
Would highly recommend. Delivery on time, and managed to get it into our garden with ease, using the different aids that premier hot tubs bought with them.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Service and Value

We ordered the Tahiti Hot Tub and have been using it for a month now, it's been brilliant. It's great value for money and arrived very quickly. The service from Premier was fab, very informative and helpful! I'd highly recommend them.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Angtiua 7 seater hot tub

I was looking for a hot tub that had jets in the floor for my feet. I suffer with plantafacia and needed some pain relief.
The antigua 7 seater hot tub is fantastic and definitely does the jobs

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service (both pre and post sales). Karen and team are very helpful and no question too silly or too much trouble. Delivery was received on time and as promised, and again very friendly and professional service. Would highly recommend using Premier Hot Tubs!

12 June 2024
Unprompted review
Rated 5 out of 5 stars

We absolutely LOVE our new hottub

We absolutely LOVE our new hottub! They were so helpful throughout as we had so many question about what tub would be best for us. We are a middle terrace house & thought it would be such a struggle to get the tub in but nope all worked out so I’m very happy with premier hot tubs & who they hired out for delivery. 5* all around! Would highly recommend.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

So glad we chose Premier for our hot…

So glad we chose Premier for our hot tub. The price was amazing and service and delivery excellent. We’re already telling anyone who is thinking of buying a hot tub to use Premier, they will have no regrets! We don’t and really enjoying our purchase! Fantastic value for money too.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Premier Hot Tubs

Excellent delivery and installation. Everything from ordering to set up was very professional. Fella was very informative as to how to maintain and look after the hot tub. 5 ☆

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Hot Tub and Service

We were sceptical at first having looked at the prices of the hot tubs and no showroom. However we contacted Premier Hot Tub’s and they arranged a visit with one of their customers 30 mins away from us.

Neil had the exact same model as we wanted (Tahiti with Smart TV) and had done the exact same thing as us and decided to go ahead. He had the hot tub over a year and was over the moon.

We went ahead and ordered. Premier Hot Tub’s kept us up to date on everything. Delivery was very smooth and amazing to be honest.

We had to get our own electrician to connect the tub which we did.

We are now enjoying the hot tub and I would highly recommend this company.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Great hot tub and good service from the team at Premier.

We've had our Tahiti hot tub for a few weeks now and we love it. The quality is good, it has all the features of a much more expensive model. The team at Premier were really helpful and their knowledge on delivery day helped greatly with a tricky delivery over a dry stone wall. We would recommend Premier to anyone looking to buy a hot tub.

21 June 2024
Unprompted review

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