We bought another new mattress............ this is our 2nd mattress in two years should have bought this one 1st ! As you get older sleep is really important so we decided to buy a premier inn mattre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was a bit hesitant buying a mattress without trying it in a shop first, but we loved the Premier Inn beds whenever we stayed away so took a chance. Delivery guys were great, and the mattress itself is... See more
Company replied
The soft and firm pillows have proved themselves . Supplied with the quilted pillow sips/ protectors we have found they , like staying in a Premier In. Enhance our sleep both quality and length. Great... See more
Company replied
Having ordered numerous items at different stages over the past few months. Everything was perfect for quality,price,and the delivery service through DHL. however the delivery by EVRI was something t... See more
Company replied
Company details
Written by the company
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Written by the company
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contact info
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The firm pillows we ordered don’t seem…
The firm pillows we ordered don’t seem to be the same quality as the pillow the the premier inn use
19 September 2026
Reply from Premier Inn At Home
Thank you for your feedback. We will review our pillow specifications to ensure correct firmness.
Sam,
Premier Inn At Home
Couldn't be happier with it
Was a bit hesitant buying a mattress without trying it in a shop first, but we loved the Premier Inn beds whenever we stayed away so took a chance. Delivery guys were great, and the mattress itself is spot on—really supportive and dead comfy. Slept like a log since day one.
12 September 2026
Reply from Premier Inn At Home
We are delighted that the delivery went smoothly and that you have been enjoying such restful, comfortable sleep every night since it arrived.
Sam,
Premier Inn At Home
Excellent duvet- exactly like Premier…
Excellent duvet- exactly like Premier inn ones! Usually have 13.5 tog but the 10.5 tog is so warm- so pleased with this purchase.
19 September 2026
Reply from Premier Inn At Home
Thank you so much for your wonderful review! We are delighted to hear that your new bedding is keeping you so comfortable and warm, and giving you that same great hotel sleep experience right in your own bedroom.
Sam
Premier Inn At Home
Easy ordering
Easy ordering, excellent delivery.
Excellent mattress, very comfy i would recommend this mattress.
28 August 2026
Reply from Premier Inn At Home
We are delighted to hear that you had a smooth purchasing experience and a great delivery service. It is wonderful to know your new mattress is providing excellent comfort and that you feel happy recommending us.
Sam,
Premier Inn At Home
Sleep easy
We bought another new mattress............ this is our 2nd mattress in two years should have bought this one 1st !
As you get older sleep is really important so we decided to buy a premier inn mattress, great choice good price simple ordering process and delivered a week early, delivery guts very good. We are very happy and we are sleeping so much better.
8 August 2026
Reply from Premier Inn At Home
We are thrilled to hear that your new mattress arrived early and that you are already enjoying much better sleep. Thank you for sharing your experience with us Barry.
Sam,
Premier Inn At Home
A good all round experience
A good all round experience.
Best nights sleep on new premier inn mattress and pillows.
19 September 2026
Reply from Premier Inn At Home
We are so glad to hear that you enjoyed a great overall experience Jon, and are getting the best rest with your new mattress and pillows. Thank you so much for taking the time to share your lovely feedback with us!
Sam,
Premier Inn At Home
We are very pleased with the mattress…
We are very pleased with the mattress and pillows and our sleep is much improved.
18 September 2026
Reply from Premier Inn At Home
We are so delighted to hear that your purchase has brought such a great upgrade to your night time rest. Thank you so much for sharing your positive feedback with us Keith,
Sam,
Premier Inn At Home
Absolutely the best pillows
Absolutely the best pillows. Delivery service was great.
18 September 2026
Reply from Premier Inn At Home
We are delighted to hear that you are enjoying our products and that your order arrived smoothly. Thank you so much for sharing your wonderful feedback with us Maureen,
Sam,
Premier Inn At Home
Time will tell
Pillows are very comfy but not quite what I was expecting. If they stand the test of time then they are totally worth buying, but only time will tell on that score. As they by no means come with a premium price tag I would rate them as good value, if they survive many sleeps then they would be great value.
11 September 2026
Reply from Premier Inn At Home
We are happy to hear that you find the pillows comfortable and consider them a good value Barry. We appreciate your thoughtful feedback regarding their overall feel and long-term durability and we hope your purchase continues to provide great sleep for a long time.
Sam,
Premier Inn At Home
Premier duvets
Very easy website and very quick at dispatching.Quality of the duvets are great.
17 September 2026
Reply from Premier Inn At Home
We appreciate your feedback and are so glad to hear that you had a smooth experience using our website and receiving your order quickly. It is wonderful to know that you are pleased
Sam,
Premier Inn At Home
The mattress is really good
The mattress is really good, before back pain meannt I kept waking up, now no back painon this mattress.
Shame the man delivering it was so surly no smile no hullo or goodbye. His side kick smiled and tried to help.
17 September 2026
Reply from Premier Inn At Home
We are delighted to hear that your new mattress has helped relieve your back pain and that you are enjoying uninterrupted sleep. However, we are truly sorry that the delivery driver's attitude fell short of expectations, though we are glad his colleague was friendly and helpful. Your feedback regarding the delivery team will be passed along so we can improve our service.
Sam,
Premier Inn At Home
Fast delivery very good quality this is…
Fast delivery very good quality this is our second duvet and not been disappointed yet
17 September 2026
Reply from Premier Inn At Home
We are so pleased to hear that your order arrived quickly and that you are enjoying the fantastic quality. Thank you for choosing to purchase another duvet with us, we truly appreciate your continued support!
Sam,
Premier Inn At Home
Delivery to UK address very fast
Delivery to UK address very fast. Pillows are very comfortable and match expectation. The parcel was sent to an address in the Uk because of restrictions with custom clearance post Brexit. The pillows arrived yesterday delivered by a family member. It was certainly worth the effort and the wait. Thank you.
7 September 2026
Reply from Premier Inn At Home
We are happy to hear that your new pillows met your expectations and are providing you with great comfort. Thank you very much for taking the time to share your feedback Edith.
Sam,
Premier Inn At Home
I use premier inn roughly once a month. Garbage
I use premier inn roughly once a month.
I bought a premier inn 2.0 matress because they are really comfortable BUT...
The matress you get is nothing like the premier inn matress. Uncomfortable,saggy not even close, again with the pillows not the same.
Avoid wasting your money. And they also dont give so many days sleep guarantee like so many other company's do. Now I know why they would have too many returns.
If I was to reach out to you about my mattress what would you do?
16 September 2026
Reply from Premier Inn At Home
Thank you for taking the time to share your feedback with us Andy. We are sorry if your recent purchase did not match the comfort level you expected based on your stays. We take your comments very seriously, and if you are at all unhappy with your mattress please do reach out to us directly at premierinn@silentnight.com
Sam,
Premier Inn At Home
Ease of purchase and quick delivery
Ease of purchase and quick delivery.
Pillows are very comfortable.
16 September 2026
Reply from Premier Inn At Home
We are so pleased to hear that your ordering experience was smooth, the arrival was swift, and that your new bedding is providing wonderful comfort. Thank you for sharing your feedback with us Sally
Sam,
Premier Inn At Home
The staff were just so helpful and…
The staff were just so helpful and friendly. They really went the extra mile to be accommodating. Clean, organized and 'family-feel' despite being a London hotel. Would definitely choose to stay there again.
15 September 2026
Reply from Premier Inn At Home
Could you move your review to our hotel page Katie, that way the correct team can see this.
Sam,
Premier Inn at Home
Always a pleasure to stay at Portland…
Always a pleasure to stay at Portland street staff always helpful and friendly. Rooms clean and comfortable. Breakfast always good quality, plenty to choose from and friendly staff.
7 October 2026
Reply from Premier Inn At Home
Can we ask you to move your review to our hotel page Amanda, this will ensure the best team pick up your feedback.
Sam,
Premier Inn at Home
The divan base was delivered dirty and…
The divan base was delivered dirty and damaged
Customer services were responsive and have arranged a replacement to be delivered on the
15th October 2026
Consequently, I have been unable to sleep in the bed
Fingers crossed the replacement will be up to standard
15 September 2026
Reply from Premier Inn At Home
Thank you for sharing your feedback. We deeply regret that your new base arrived in an unacceptable condition. We are glad our team are working with you to get this resolved as quickly as possible for you.
Louise, Premier Inn At Home
Bed good, customer service not good
I am so far enjoying the bed itself. I was very unhappy with the delivery service and severe lack of customer service when I reached out with my complaints.
12 September 2026
Reply from Premier Inn At Home
We are glad you are liking your new bed Kelcie. We appreciate your feedback regarding the poor drop off experience and support response, and have noted this to address.
Louise, Premier Inn At Home
Reply from Premier Inn At Home
We are glad you enjoyed your experience with us and appreciated our reasonable pricing. Thank you so much for your positive feedback.
Louise, Premier Inn At Home
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.