Premier Sports Reviews 

1,831
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 696 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and efficiency in resolving issues, making interactions pleasant and productive. People frequently highlight the outstanding customer service, noting prompt responses and a caring, understanding approach to their queries. The overall service is often described as excellent, with many appreciating the quick resolution of their concerns and the smooth experience provided. However, some customers also noted general dissatisfaction with the service, describing it as poor or unsatisfactory. Additionally, some reviewers mentioned difficulties with initial contact methods, such as website problems, phone lines, or chatbots, before successfully reaching a human agent. A few other people also felt that subscription terms were unclear or encountered unexpected charges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, frequently praising the efficiency, politeness,... See more

Subscription

Clients share ambiguous opinions on subscription, with some reporting positive experiences throughout their... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient, prompt, and helpful... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 5 out of 5 stars

I raised an issue on the AI Chat page that was forwarded to the Customer Services team to deal with. Jacob dealt with my query promptly and efficiently and emailed back with a full explanation. He... See more

Rated 5 out of 5 stars

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably. Today I... See more

Rated 5 out of 5 stars

PS offers the chance to watch live sport not available elsewhere. As a Bayern fan with the DFB Pokal final. However, if you want to pay just monthly pay as you go be careful which tariff to pay for... See more


Company details

  1. Media company
  2. Television station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,831)

684 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Premier…

I had a great experience with Premier Sports thanks to Steve from the team. I accidentally subscribed to the wrong feature, but Steve sorted it out quickly and efficiently with no hassle at all. Really appreciated how fast and helpful he was—excellent customer service!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Steve got me back on Premier Channel.

My request was dealt with by Steve. He was instantly helpful and informative. He explained the difficultly I was having was rectify-able and did so immediately. I was delighted to be looked after so speedily and efficiently.
And now I can enjoy watching my games on Premier.
Thank you Steve.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Yet again subscribers to Premier Sports fail again.

Yet again subscribers to Premier Sports on SKY TV are been let down by the incompetence od Premier.
I was looking forward to the NASCAR race from Kansas advertised for 19th April but it was omitted last minute and replaced by other sports! I've been in touch with them and been told that there wasn't enough room for it. I wasn't told this could happen when i paid my subscription.To add insult to injury they said i could stream, I told them I wanted nothing to do with streaming as I have a subscription to watch on Sky and said if they have a space problem thy should open another channel.
I am seething. The sooner another company takes NASCAR the better.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Very, very poor service

Very poor service
Used for watching rugby. Replayed matches constantly pixelated. Customer service virtually impossible to contact. If you finally get in contact with customer service they are useless. Billing problems they charge you 30 days cancelation from you next bill !!! So I am paying for 48 days I don't want !!! Constant viewing problems.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful commentary options

Absolutely awful commentary options, I don’t know do they do there own camera work, but every time I watch football they focus on the bench when the match is ongoing, not worth it

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Platform and very good support

The platform worked very well and the ability to subscribe for a limited time (eg a couple of months) to watch key tournaments is a strong plus. It should be noted that while cancellation can be done within the account, the exact notice period to avoid the next billing confused me. However when I raised this issue the company support was very responsive and generously resolved my problem. I will certainly subscribe again next year.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam artists

Scam artists

I cancelled my subscription on the 17th of March, it was renewing on the 24th of March. There is a 30 day cancellation policy. That's shady, but I accepted it as it's written in the terms of service. They now are attempting to charge me on the 21st of April (35 days after cancellation) and ending my subscription on the 21st of May (72 days after cancellation).

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service, very so-so account access

I agree with the overall AI summary. My experience with customer service is a strong five star. However, Premier Sports could improve access to the account, to make it easier to pause and restart your subscription, without having to contact customer support, and face an extra month in subscription fees, beyond the period you wanted to subscribe.

8 April 2026
Unprompted review

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