Premier Sports Reviews 

1,851
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 699 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency in resolving issues. The customer service is frequently highlighted as excellent, with many people appreciating the prompt responses and quick resolution times. Reviewers often describe the overall service as impressive and effective, noting how easily their problems were sorted. However, some customers were dissatisfied with aspects of their subscription, specifically mentioning issues with 'pay as you go' terms that were perceived as different from the actual yearly contracts, and concerns about being charged for additional months after cancellation. A few other people also felt that the company was poor to deal with, expressing general dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many reporting issues such as accidentally... See more

Service

Reviewers highlight positive aspects of service, with many expressing appreciation for the excellent and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has... See more

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 5 out of 5 stars

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably. Today I... See more

Rated 5 out of 5 stars

PS offers the chance to watch live sport not available elsewhere. As a Bayern fan with the DFB Pokal final. However, if you want to pay just monthly pay as you go be careful which tariff to pay for... See more


Company details

  1. Media company
  2. Television station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,851)

704 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve got me back on Premier Channel.

My request was dealt with by Steve. He was instantly helpful and informative. He explained the difficultly I was having was rectify-able and did so immediately. I was delighted to be looked after so speedily and efficiently.
And now I can enjoy watching my games on Premier.
Thank you Steve.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Yet again subscribers to Premier Sports fail again.

Yet again subscribers to Premier Sports on SKY TV are been let down by the incompetence od Premier.
I was looking forward to the NASCAR race from Kansas advertised for 19th April but it was omitted last minute and replaced by other sports! I've been in touch with them and been told that there wasn't enough room for it. I wasn't told this could happen when i paid my subscription.To add insult to injury they said i could stream, I told them I wanted nothing to do with streaming as I have a subscription to watch on Sky and said if they have a space problem thy should open another channel.
I am seething. The sooner another company takes NASCAR the better.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Very, very poor service

Very poor service
Used for watching rugby. Replayed matches constantly pixelated. Customer service virtually impossible to contact. If you finally get in contact with customer service they are useless. Billing problems they charge you 30 days cancelation from you next bill !!! So I am paying for 48 days I don't want !!! Constant viewing problems.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful commentary options

Absolutely awful commentary options, I don’t know do they do there own camera work, but every time I watch football they focus on the bench when the match is ongoing, not worth it

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Platform and very good support

The platform worked very well and the ability to subscribe for a limited time (eg a couple of months) to watch key tournaments is a strong plus. It should be noted that while cancellation can be done within the account, the exact notice period to avoid the next billing confused me. However when I raised this issue the company support was very responsive and generously resolved my problem. I will certainly subscribe again next year.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam artists

Scam artists

I cancelled my subscription on the 17th of March, it was renewing on the 24th of March. There is a 30 day cancellation policy. That's shady, but I accepted it as it's written in the terms of service. They now are attempting to charge me on the 21st of April (35 days after cancellation) and ending my subscription on the 21st of May (72 days after cancellation).

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service, very so-so account access

I agree with the overall AI summary. My experience with customer service is a strong five star. However, Premier Sports could improve access to the account, to make it easier to pause and restart your subscription, without having to contact customer support, and face an extra month in subscription fees, beyond the period you wanted to subscribe.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a service issue which was…

I had a service issue which was resolved very quickly - having read other reviews complimenting Premier with problems which were sorted efficiently and personally I can endorse those reviews!

13 April 2026
Unprompted review

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