Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My experience with the kind assistance of Bela was smooth and very helpful. She solved my gas system issues with her clear instructions. Her voice was very pleasant and very understanding, just like t... See more
Company replied
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great customer service by agent Prithvi
Aget Prithvi resolve my problem with mistakes with my address instantly and send me by email proof of address and statement instantly during phone call great customer service
1 July 2026
Unprompted review
Reply from Prepaypower
Hi Sylwester,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Prithvi.
- Heather
Beautiful person to speak with .very…
Beautiful person to speak with .very helpful. Thank you priyanka
1 July 2026
Unprompted review
Reply from Prepaypower
Hi Mandy,
Thank you for your positive feedback regarding your experience with Priyanka.
- Heather
Asked for statement
Asked for statement
Very good experience
Waiting for statement in post
Great company to deal with
1 July 2026
Unprompted review
Reply from Prepaypower
Hi Mary,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
Genevieve was very helpful and…
Genevieve was very helpful and pleasant. She sorted everything for us. She was patient and extremely friendly.
30 June 2026
Unprompted review
Reply from Prepaypower
Hi Graham,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
Both staff Priyanka and Genevieve have…
Both staff Priyanka and Genevieve have been very supported, professional and helpful I would like to highlight this for both ladies they are a credit to your company and a fantastic asset. Thank you Ladies
30 June 2026
Unprompted review
Reply from Prepaypower
Hi Niamh,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Priyanka and Genevieve.
- Heather
Very polite professional and…
Very polite professional and friendly.willing to help
30 June 2026
Unprompted review
Reply from Prepaypower
Hi Kieran,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
- Heather
Extremely helpful staff and very patient
Extremely helpful staff and very patient
30 June 2026
Unprompted review
Reply from Prepaypower
Hi Caroline,
Thank you for the positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
Very helpful staff
Very helpful staff, ola and brendan were very nice and done all they could to get my query fix, thanks again lads.
30 June 2026
Unprompted review
Reply from Prepaypower
Hi Michelle,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
- Heather
I was dealing with Gina
I was dealing with Gina
Best person I ever dealt on the phone
All possible saving tips given
Explained everything from A to Z
Thank you
29 June 2026
Unprompted review
Reply from Prepaypower
Hi Kristina,
Thank you for your kind words! We're so glad to hear you had a positive experience with Gina. We appreciate your feedback and will share it with the team.
- Heather
Shree was a great help to me today
Shree was a great help to me today. I was unable to top up on the ap because my expiry date had to be updated. It's all sorted now
Thanks Shree for your excellent customer support
29 June 2026
Unprompted review
Reply from Prepaypower
Hi there,
Thank you for your positive feedback regarding your experience with Shree.
- Heather
Very helpful well spoken and a nice…
Very helpful well spoken and a nice person
29 June 2026
Unprompted review
Reply from Prepaypower
Hi Michelle,
Thank you for the positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
Rosaline was lovely and very helpful
Rosaline was lovely and very helpful
28 June 2026
Unprompted review
Reply from Prepaypower
Hi Naoise,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Rosline was able to help you.
- Heather
Very helpful customer care executives.
29 June 2026
Unprompted review
Reply from Prepaypower
Hi Sourabh,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Faidat was very kind and helpful would…
Faidat was very kind and helpful would highly recommend
28 June 2026
Unprompted review
Reply from Prepaypower
Hi Bernie,
Thank you for your positive feedback regarding your experience with Faidat.
- Heather
Very helpful and fast sorting my…
Very helpful and fast sorting my problem out
28 June 2026
Unprompted review
Reply from Prepaypower
Hi Richard,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that we were able to resolve your query for you quickly and efficiently.
- Heather
The lady kushan I think was brilliant…
The lady kushan I think was brilliant Very very helpful no complaints beautiful Voice 😊 💯
27 June 2026
Unprompted review
Reply from Prepaypower
Hi Michael,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Kushum was able to help you.
- Heather
I think I am paying too much
I think I am paying too much. €10 is being deducted from my account every three days. It's summer now, so my electricity usage hasn't increased, but I'm still being charged €10 every three days. Could you please explain why?
26 June 2026
Unprompted review
Reply from Prepaypower
Hi Angele,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
For any usage or pricing queries, please contact our very skilled agents on live chat or over the phone on 1800 911 977 to conduct a usage check to help you get to the bottom of your high spend as we currently have the lowest standard unit rate on the Prepayment Energy Market. A breakdown of prices and charges can be viewed here: https://www.prepaypower.ie/our-services/pricing/rates
Look forward to hearing back from you
- Heather
Josh was extremely helpfull and polit e
26 June 2026
Unprompted review
Reply from Prepaypower
Hi Darren,
Thank you for your positive feedback regarding your experience with Josh.
- Heather
Nivya was absolutely so helpful and…
Nivya was absolutely so helpful and really helped with my query
26 June 2026
Unprompted review
Reply from Prepaypower
Hi Gerard,
Thank you for your kind words! We're so glad to hear you had a positive experience with Nivya. We appreciate your feedback and will share it with the team.
- Heather
Very helpful 👌 much appreciated Lee ❤️
26 June 2026
Unprompted review
Reply from Prepaypower
Hi Carly,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Lee was able to help you.
- Heather
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