Prithvi was absolutely amazing! After months of frustration trying to get something resolved, I finally found someone who genuinely cared and delivered everything he promised. He was professional, kn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
I was satisfied with the way Divine addressed my concern, with very clear communication skills, and the promptness in getting in touch with the dept. directly involved and her precise assurance that I... See more
Company replied
Had an issue with my prepay power was been over charged and zaid sorted my issue out. And also done a fallow up call to explain what was happening going forward.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pratik was of great help
Pratik was of great help, understood the situation and came up with a solution was very prompt.
Well done pratik keep the good work.
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Ryan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Pratik was able to resolve your query for you quickly and efficiently.
- Heather
Very Friendly and helpful
Genevieve was very Friendly and helpful on Monday
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Lizzy,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Zaid was of great help very polite very…
Zaid was of great help very polite very helpful 👌
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Stephanie,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Zaid was able to help you.
- Heather
Christopher in cancellations.
Christopher in cancellations.
Absolute gent to deal with explained pros and cons professionally about changing companies. Very professional and also extremely helpful. I would recommend anyone who has any questions ask for Christopher in cancellations. Top man 👍👍
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Rory,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
- Heather
Shree was very clear and helpful with…
Shree was very clear and helpful with providing me with the information and documents I needed. I really appreciate the help.
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Jesse,
Thank you for your kind words! We're so glad to hear you had a positive experience with Shree. We appreciate your feedback and will share it with the team.
- Heather
Arashna was superb in how She explained…
Arashna was superb in how She explained the App and was most polite while She did so I thought she was great and she she should be rewarded by Prepay Power. Peter Carberry.
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Peter,
Thank you for your positive feedback regarding your experience with Aransha.
- Heather
Very nice agent answered all my…
Very nice agent answered all my questions
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Dawn,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Great customer service
Great customer service, I found zaid very easy to speak to, very understanding and accommodating to my request I am almost 20 years with prepay power and I would never change
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Liz,
Thank you for your kind words! We're so glad to hear you had a positive experience with Zaid. We appreciate your feedback and will share it with the team.
- Heather
A very helpful agent called gift helped…
A very helpful agent called gift helped me and went an extra mile to do so. I appreciate that
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Paige,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Digital Support Team is very much appreciated.
Great to see that you were satisfied with the service that Gift provided. We will always strive to provide you with the best customer service possible.
- Heather
Shree was extremely helpful
Shree was extremely helpful, very easy to understand and so so polite. Sorted my issue promtly and easily.
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Linda,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Shree was able to resolve your query for you quickly and efficiently.
- Heather
Helpful guy
I was very happy with mayeresh, he was really polite and helpful , so patient and talked me through everything, really happy with the service Thank you
18 July 2026
Unprompted review
Reply from Prepaypower
Hi Elizabeth,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Mayuresh was able to help you.
- Heather
My problems were sorted smoothly and I…
My problems were sorted smoothly and I am very happy with the service.
18 July 2026
Unprompted review
Reply from Prepaypower
Hi Rezaul,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
I had a good chat with Angad
I had a good chat with Angad, my broadband connection stopped working and the issue is ongoing but Angad was going above and beyond to help out 🤘 the call disconnected and he called back straightaway and was really helpful made the experience less painful hopefully it gets sorted soon
18 July 2026
Unprompted review
Reply from Prepaypower
Hi Tadgh,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Angad.
- Heather
Very kind team
18 July 2026
Unprompted review
Reply from Prepaypower
Hi Aires,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and professional
13 July 2026
Unprompted review
Reply from Prepaypower
Hi Kathleen,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Excellent description of my query…
Excellent description of my query Aransha from Goa17/7/26
17 July 2026
Unprompted review
Reply from Prepaypower
Hi Jeremiah,
Thank you for your positive feedback of your experience with Aransha.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
Very helpful customer service!
17 July 2026
Unprompted review
Reply from Prepaypower
Hi Christopher,
Thank you for your positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
Was struggling with the app for a while…
Was struggling with the app for a while but got great help off the guy can't remember his name but was very helpful and polite
16 July 2026
Unprompted review
Reply from Prepaypower
Hi Gavin,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
I already gave a great review but…
I already gave a great review but couldn’t recall the man’s name and it was Angad and he helped me go through all the technical aspects, as I said As a pensioner aged 78 I’m a technophobe and he was an absolute gem 👏🏻👏🏻
14 July 2026
Unprompted review
Reply from Prepaypower
Hi Mary,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Angad.
- Heather
Genevieve was great at her job and…
Genevieve was great at her job and helped me alot to find a solution. Thanks
16 July 2026
Unprompted review
Reply from Prepaypower
Hi Fiona,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.