Started a subscription with PrepKitchen to help loose weight, the choice of meals are great and plenty of options. Had 1 minor hiccup with the delivery where 1 small pot was damage (not prepkitchens f... See more
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Review summary
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Reviews shaping this summary
Amazing meals and great customer service! Finally business that knows what they are doing. Meals that are ACTUALLY flavoursome and I love my flavours lol. Great variety for all, at a reasonable price... See more
Company replied
Tried Prep Kitchen a few different times and always been constantly great. Tried Simmer previously, but food was definitely not as fresh and when I had an issue with my Simmer order once and gener... See more
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Absolutely amazing! I’ve been using the service for the past 6 weeks and it’s helped me massively to lose over 1st, the choice of meals is great, the flavour is fantastic and the connivence... See more
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Company details
- #22 of 36 best companies in Meal Delivery
Written by the company
Healthy eating made easy! 100% fresh, chef-cooked healthy meal plans delivered to you nationwide. Eating well doesn’t have to be time-consuming or complicated. Prep Kitchen makes it simple with fresh, ready-made meals designed to support your health goals. Whether you’re focused on fat loss, muscle gain, or simply maintaining a balanced diet, our expertly crafted dishes provide the nutrition you need - without the effort.
Why Choose Prep Kitchen?
Written by the company
- Nutritionally balanced with always fresh carbs and veg
- Our chefs freshly prepare your dishes with macro precision
- Pick your plans & meals
- Define your goal and choose meals from our 3 week rotating menu
- Delivered straight to you!
- Receive your fresh cooked meals, chilled & ready for the fridge or freezer
- Just heat, eat, & enjoy
- Heat them up, enjoy the delicious flavours, track your macros
Contact info
Court Lodge Farm, Southfleet, DA13 9NR, Gravesend, United Kingdom
- 0203 916 0120
- mealplans@prepkitchen.co.uk
- www.prepkitchen.co.uk
Get 40% off Your First Order!
4.5
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
These meals are not healthy!
These meals are not healthy!
We purchased prep kitchen meals in an attempt to eat healthy low prep lunches. I quickly realised that although tasty with good balanced carbs/ protein etc these meals contain an absolute abundance of salt just like any other ready meal purchased from the supermarket. Some meals exceeding your daily recommended salt in a single meal. Consumption of these meals regularly would certainly result in an excessive consumption of salt which would put cardiovascular/ renal health at risk. These are well marketed ready meals not a healthy alternative to balanced home cooked meals. They should not be marketed as “healthy”.
26 April 2026
Unprompted review
Reply from Prep Kitchen
Hi Anon,
Thanks for taking the time to share your perspective, we understand your concerns around salt levels and how important that is when choosing meals regularly.
We’ve been in touch via email to provide more context, but in short, our meals are designed to balance nutrition with flavour, helping people stick to consistent, high-quality eating habits. While some dishes may be higher in salt to support taste, overall health outcomes are more closely linked to long-term dietary patterns rather than individual meals.
We’re always transparent with our nutritional information so customers can make choices that suit their needs, and we’d always recommend following personalised guidance if you have specific health requirements.
We appreciate you raising this and giving us the opportunity to respond.
Best Wishes,
Prep Kitchen Team
Always reliable and food is excellent.
26 April 2026
Reply from Prep Kitchen
Hi Suzanne,
Great to hear, thanks for sharing this.
Consistency and quality are exactly what we aim for, so it’s brilliant to know we’re delivering on both. We appreciate you taking the time to leave a review.
Here’s to many more meals you can count on!
Best Wishes,
Prep Kitchen Team
Love the meals and super friendly/ helpful staff
Tried Prep Kitchen a few different times and always been constantly great. Tried Simmer previously, but food was definitely not as fresh and when I had an issue with my Simmer order once and generally had no feeling of anyone present in their service team online. Couldn’t have been any more different at Prep.
Amazing meals, never felt hungry after a meal. Def fresh food. Options never get boring. Recommend to anyone thinking of ready made protein rich meals and were there for me when I needed question answered.
25 April 2026
Reply from Prep Kitchen
Hi Sunny,
Great to hear you’ve had such a consistently positive experience with us.
We really appreciate you highlighting both the meals and the support from the team, it’s important to us that you feel looked after whenever you get in touch. It’s also brilliant to know the food’s keeping you satisfied and that the variety is hitting the mark.
Thanks for the recommendation and for coming back to us and we’re glad to have you with us!
Best Wishes,
Prep Kitchen Team
Order was not received.
Order was not received. The customer care team responded quickly and offered me a free credit for my next order, which was much appreciated. Still frustrating not to have received a delivery which has now left me with a week without the meals. That is onDPD the selected courier and despite precise instructions and what3words in my DPD app
26 April 2026
Reply from Prep Kitchen
Hi Simon,
Sorry to hear your order didn’t arrive as that’s understandably frustrating and not the experience we want for our customers.
We’ve now been in touch and are glad we could get this resolved for you. We’ve also raised this directly with the courier to help prevent it happening again.
Thanks for bringing it to our attention, and we appreciate the chance to put things right.
Best Wishes,
Prep Kitchen Team
Ive been with prep kitchen now for…
Ive been with prep kitchen now for three years , the meals have never failed me nor has the quality of the delivery service so perfect for me just missing a beef casserole .
Keep up the fantastic work prep kitchen you are the best out there .
26 April 2026
Reply from Prep Kitchen
Hi Barry,
Thanks for sticking with us for three years it's brilliant to hear the meals and delivery have been consistently hitting the mark for you.
We really appreciate the kind words, and it’s great to know we’ve become a reliable part of your routine. Noted on the beef casserole too and we’re always looking at ways to expand the menu, so we’ll pass that on to the team.
Thanks again for your support, we’re glad to have you with us!
Best Wishes,
Prep Kitchen Team
customer support resolved issue quickly
Michelle in customer support resolved a non delivery very quickly. She responded immediately to my initial contact and all was resolved within minutes. Gave me a lot of confidence in PK should I have any issues in the future.
26 April 2026
Unprompted review
Reply from Prep Kitchen
Hi Tony,
Great to hear Michelle was able to get things sorted so quickly.
We know how frustrating a missed delivery can be, so it’s good to know the team responded promptly and gave you that reassurance. We’ll be sure to pass your feedback on to her.
Thanks for taking the time to share your experience and we’re glad to have you with us and here whenever you need support.
Best Wishes,
Prep Kitchen Team
Always had great customer service when…
Always had great customer service when needed. Delivery service is good and the quality of food is really good and the choice of food options is superb.
26 April 2026
Reply from Prep Kitchen
Hi Glenn,
Great to hear you’ve been enjoying both the food and the service!
We really appreciate you calling out the delivery, quality, and range of options and t’s exactly what we aim to get right each week. Thanks for taking the time to share your experience.
We look forward to continuing to provide you with delicious, convenient meals.
Best Wishes,
Prep Kitchen Team
love prep kitchen I have been ordering…
love prep kitchen I have been ordering from you for nearly 1 year food always fresh and tasty will not go anywhere else.
My only negative is maybe give some offers to long term subscribers not just new customers.
26 April 2026
Reply from Prep Kitchen
Great to hear you’ve been with us for nearly a year, that kind of support means a lot. We’re really pleased you’ve been consistently enjoying the freshness and taste of the meals.
We also appreciate your feedback on offers for long-term customers. That’s a fair point, and it’s something we’re always reviewing as we look at ways to better reward loyalty.
Thanks again for sticking with us, we’re glad to have you with us and look forward to keeping you well fed!
Great customer service and meals
I had a great experience with Prep Kitchen. Meals are great quality with a good range of options to chose from. The customer service was also exceptional when I had a few queries. Staff were very knowledgeable and more than happy to help. Will definitely continue using Prep.
25 April 2026
Reply from Prep Kitchen
Great to hear you’ve had such a positive experience with us. We’re really pleased you’re enjoying the quality and variety of the meals, and that our team was able to support you when needed.
Thanks for your continued support, we’re glad to have you with us and look forward to keeping things just as strong going forward.
Reply from Prep Kitchen
Thanks for taking the time to leave a review, great to hear our team was able to sort things quickly and provide a good experience.
We really appreciate the feedback and look forward to continuing to deliver reliable service and great meals.
LOVE the meals!
LOVE the meals. Each time I try a new meal, I think it's my favourite until I try the next! As a new mum, these meals are allowing me time to eat and eat well. I also love the breakfast oats!
The only improvement I would suggest would be to have the meals (particularly the breakfast oats) served in a smaller tub so that there's less movement during delivery and so presentation is a little nicer.
24 April 2026
Unprompted review
Reply from Prep Kitchen
Great to hear you’re loving the meals, and congratulations on becoming a new mum! We’re really glad the meals are helping you find the time to eat well, and it’s great to hear the breakfast oats are a hit too.
Thanks as well for the feedback on the packaging. That’s a helpful point around portion fit and presentation, and we’ll pass it on as we continue to review and improve.
Appreciate you taking the time to share this, we’re glad to have you with us!
Great customer service
Great customer service, low calorie, fast, fresh, tasty meal at a reasonable price. Quick easy simple.
Shout out to both Kate & Gemma who sorted me out recently.
Keep up the good work guys 👍💪
PS. Boss give them a large pay rise!
16 April 2026
Unprompted review
Reply from Prep Kitchen
Great to hear you’re enjoying the meals and finding them quick, fresh, and good value, that’s exactly what we aim for.
A big thanks for the shoutout to Kate and Gemma as well, we’ll make sure they see this. They’ll really appreciate it.
Thanks again for the kind words and support, we’ll keep doing our best to deliver meals you can rely on!
Been with prep kitchen for over a month…
Been with prep kitchen for over a month now and I’ve enjoyed every meal, even had a call to see how I’ve been enjoying the meals and if there’s anything they could change, Sam was very helpful and sorted out some new treats they thought I’d like.
23 April 2026
Unprompted review
Reply from Prep Kitchen
Great to hear you’ve been enjoying every meal, that’s exactly what we aim for.
It’s also really nice to know the follow-up call made a difference. We’re always looking for ways to improve the experience, so it’s great to hear Sam was able to help and suggest a few new options for you.
Thanks again for your feedback and for being with us, we look forward to keeping you stocked with meals you enjoy.
Best Meal Prep Ever. The end.
I genuinely don't think I can sing this company's praises enough. I've been using Prep Kitchen since 2023 and the service, taste of the meals, delivery, website, and customer service have all been outstanding.
Whenever I've ever tried to dabble in any other prep company, it's never come close. Prep Kitchen's meals just keep getting tastier too (all whilst being macro-friendly!).
It's not often I rave about a company this much but I genuinely have such a love for Prep Kitchen. I even realise this sounds like a paid review, but it's not. They're just honestly that good IMO.
A special shout out Rebecca and Jordan in Customer Service! Always helped me when I've needed it.
22 April 2026
Unprompted review
Reply from Prep Kitchen
We really appreciate you taking the time to share this, it's great to hear you've been with us since 2023 and that every part of the experience, from the meals to the service, has consistently delivered.
It’s especially good to know you’ve found the meals getting even tastier while still supporting your goals, that balance is exactly what we aim for. And hearing that we’ve stood out compared to other services means a lot.
We’ll be sure to pass your shoutout on to Rebecca and Jordan to, they’ll be pleased to hear they’ve made a difference.
Thanks again for your continued support, we’re glad to have you with us and look forward to keeping things just as strong going forward.
Highly recommend
I have recently started using prep kitchen and it’s made my life SO much easier. As a paramedic I often work 12+ hour shifts and cannot be bothered making dinner. These meals are super tasty, super healthy and super convenient. Can’t recommend enough.
Shoutout to Callum for his friendly Customer service !!
Thanks guys :)
22 April 2026
Unprompted review
Reply from Prep Kitchen
Great to hear Prep Kitchen is making those long shifts a bit easier, that’s exactly what we’re here for. We’re really glad you’re enjoying the meals and finding them tasty, healthy, and convenient.
A big shoutout to Callum as well, we’ll make sure he sees this.
Thanks again for the recommendation and for choosing Prep Kitchen, we’re glad to have you with us!
Really great experience fresh food…
Really great experience fresh food every week and the quantity is enough to feed you properly. I'm using the service from months and never feel the quality or quantity has changed.
1 April 2026
Unprompted review
Reply from Prep Kitchen
Thanks for taking the time to share your experience, we really appreciate it.
It’s great to hear you’ve been with Prep Kitchen for a few months and that the quality and portion sizes have stayed consistent for you. That consistency is exactly what we aim for, so it’s lovely to know it’s coming through in your experience.
We’re really glad you’re enjoying the meals each week, and we look forward to continuing to keep things fresh, tasty, and reliable for you.
If I could give zero stars for taste and quality I would
If I could give zero stars, I would. Please beware. I wanted a healthy and convenient solution - what I got was a box delivered bashed with the contents upside down and dented, room temp food and the most unpalatable bland food I am now finding myself wondering if their positive reviews were written by bots. Please beware - Ive wasted money and as a young person from whom money is tight I am dreading eating this food of an evening. What a shame. Feel tricked and dejected.
19 April 2026
Unprompted review
Reply from Prep Kitchen
Sorry to hear about your experience, this is clearly not the standard we aim to deliver, and we understand how disappointing this must feel, especially when you were looking for a convenient and reliable option.
A damaged box and issues with temperature and taste are not acceptable, and we’d like the opportunity to look into exactly what happened with your order and courier handling.
Please could you get in touch with our team at mealplans@prepkitchen.co.uk
with your order details? We’ll review this properly and work to put things right for you.
Love this company
Love this company. Had three or four deliveries so far. The food is amazing and it is healthy. They cater for all diets but their Italian and Indian items are amazing. Spoke to a lovely lady called Kate today. Good to know there are humans working there and not bots. They also use DPD, which is a reliable courier. Highly recommend.
21 April 2026
Unprompted review
Reply from Prep Kitchen
Thanks for taking the time to leave such a great review, we really appreciate it.
It’s brilliant to hear you’ve enjoyed your deliveries and are finding the meals both tasty and healthy. We’re especially glad the Italian and Indian dishes have been a highlight for you; that’s great feedback for the team.
Lovely to hear you had a good experience speaking with Kate as well; we’ll make sure that’s passed on. And yes, there are real people behind the scenes, we’re always here to help when you need us.
Thanks again for the recommendation and your continued support.
I’ve had a great experience with Prep…
I’ve had a great experience with Prep Kitchen. The meals were delicious and made healthy eating very convenient. I recently had to cancel my subscription due to a lifestyle and budget change. the customer service team (Rebecca) was incredibly helpful and processed my refund immediately. Highly recommend for the quality and the support!
21 April 2026
Unprompted review
Reply from Prep Kitchen
Thanks for taking the time to leave a review, we’re really glad to hear you enjoyed the meals and found them convenient for healthy eating.
It’s a shame to hear you’re stepping away due to a change in lifestyle and budget, but we’re pleased Rebecca was able to support you and get your refund processed quickly and smoothly.
We really appreciate the recommendation and the time you spent with Prep Kitchen, and you’re always welcome back whenever the timing feels right.
Awesome customer care
The team are brilliant to deal with and always helpful. Great food and great team ☺️
21 April 2026
Unprompted review
Reply from Prep Kitchen
Thanks for taking the time to leave such a lovely review, we really appreciate it.
Great to hear you’ve had a positive experience with the team and are enjoying the meals. We’ll make sure your kind words are shared with everyone here.
Thanks again for your support, we look forward to continuing to provide you with great food and service
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