Preppers Shop UK Reviews 

Great service very helpful and quality bags ,very happy with everything

Wish I could rate them 0 stars. Took my money totalling almost £500 more than a month ago. After the delivery timescale had passed we got in touch to find out they didn't even have the stock. Requested a refund, which they said would be within 7 days. Still nothing 3 weeks later. No phone number, no forthcoming reply via email. Total SCAM

The website is easy to navigate, with clear categories and detailed product descriptions that help customers make informed choices.

The waiting for my clothes was quite long!!!! I had to email you to check if it was going to be delivered. Apart from that everything is good with the clothing.

The recipient was very pleased with the product but the time it took to arrive was extremely disappointing.

Got to say that after making 10+ orders with Preppershop I have yet to have a negative experience. The site is well laid out. The special offer emails are always welcome and interesting, and delivery is always timely, with progress reports along the way. Can't fault them.

Great service, slight delay with posting out to me, but once sent very quick delivery, will definitely be buying from Preppers again.

DO NOT buy from this company! They have such bad reviews for a reason.
My entire order process was delayed and very unprofessional. They failed to inform me of the delays until I got in touch to chase up the order. They then told me an item wasn't even in stock when I'd been assured it was during the order process.
I cancelled the order and they offered a refund, which took ages to process and I am still waiting for the payment to be made over two weeks later.
They might be cheap, but you pay for it with delays and poor service.

I placed an order 9th Feb online, (item was in stock ) I waited 3 weeks no communication from company, I cancelled order and asked for refund,received an email saying items out of stock ( I could wait on stock, get credit note, or refund) I cancelled and asked for refund, after a lot of back and forth, 4 months in total, I eventually had to raise dispute with PayPal to get my refund, terrible customer service, I would not purchase or recommend this company to anyone

I think the prices and range of stock is excellent, and service and delivery is also very good. I was disappointed to discover the retail counter is no longer there and you can only buy online. I used to like to pop in and browse when I was passing. Only criticism is some descriptions of items on the website could be better - for example dimensions of bags. Seems all the more important as it’s no longer possible to pop in the shop.

Fast delivery, good communication. Good quality. Recommended would purchase again.

The preppers shop uk sells some brilliant gear how ever their communication is one of the worst i have encountered buying on line, if you have a problem please email they say and please don't send multiple emails as it slows the response well if they responed to the first one with a good exsplaination and kept the customer informed as to the problem i am waiting four days for a reply to a query . good products but communication 0

Good communication.
Everything is available.
Easy website to negotiate.
Very good service.

I’ve ordered from Preppers Shop many times in the past, and I’ve always been pleased with the quality of their products—this time, though, my experience was very disappointing. Yes, I eventually received the items, but the journey was full of back-and-forth. I got half the delivery with no communication about why it was incomplete. After chasing them, I was told that new legislation had impacted the stock, so I had to accept substitute items. Then, more items were out of stock, and I was left deciding whether to reorder or ask for a refund. After six or more emails and repeated promises that the full order would arrive, I finally got everything—eventually. That said, the service was not up to scratch. I spent nearly £600, and even though the products are now with me, the customer journey was far too inconsistent. I do appreciate their past support, but for such a large spend, I expected a much better, smoother service. Thank you for your time, but I hope they can work on improving this in the future.

Good products, speedy despatch and delivery.
Preppers shop have really turned themselves around.

I ordered x2 bushcraft knives. Knives were in stock and despatched quickly. Very happy. All good.

I don't like to talk bad about anyone, so I'll be brief...
You have to be very patient and understanding...

My first order of three knives and a prep food bundle that was supposed to have a 20 year expiry date, was a long wait for the delivery. I spent about £90 and it was disappointing as one of the knives was wrong and the sell by date for the prep food was laughably only next year!!!
Regardless of this I still went ahead and ordered a load more different items which amounted to £436 only for me to wait two months without any updates from the company unless I prompted.
As a dedicated prepper I had intended on buying many more items from this company and would have been a great customer. Unfortunately the service provided from this company is diabolical. In fact everything about this company is shockingly bad! They clearly don’t have any stock but are happy to take your money and hope for the best.
I now realise why they don’t have a direct contact number because they would be inundated with complaints.
After over 8 weeks I’ve now had to raise a dispute with my bank to get refunded. Because even when I asked for a refund, when they do actually reply they just lie. Do not buy anything from this company! This is not a Preppers Shop…. This is a Scammers Shop!

happy with items and delivery time.