Preppers Shop UK Reviews 

4,536
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,070 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the ordering process is simple, leading to fast dispatch and delivery for many purchases. Consumers often find the outdoor gear and equipment to be of good quality, making it a reliable choice for camping and outdoor activities. Some reviewers were not happy with significant delivery delays and extended waiting periods before receiving their items. People also noted poor communication, as emails often went unanswered or faced long response times. Furthermore, several customers struggled to obtain timely refunds when orders were cancelled or items arrived incomplete.

What people talk about most

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. Some consumers... See more

Product

Customers had ambiguous experiences with product quality and availability. While many reviewers praised the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Response time

Customers consistently note negative experiences with response time, highlighting a lack of communication and... See more

Refund

Users describe negative interactions with refund processes, reporting extreme frustration and severe delays... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery was very slow. Your website quotes 3-5 days. Actual was over two weeks. Item was ordered on the 5th April, did not arrive until 22nd April. Website does not allow tracking of item. The... See more

Rated 1 out of 5 stars

I ordered a Kitchen Devils utility knife. Got the acknowledgement email. After three weeks without anything happening, I enquired, they said not in stock, trouble with supplier. A couple of weeks late... See more

Rated 1 out of 5 stars

AVOID,Absolutely shocking service. Ordred in stock item, contacted them as no updates to say they are awaiting stock another week they say, of course nothing happens so contact for a refund 7 days t... See more

Rated 1 out of 5 stars

What a nasty company to purchase from, When you order they promise up to 14 working days. This is more like months. Got tired of them so cancelled the order, the refund was promised up to 7 working da... See more


2.9

Average

TrustScore 3 out of 5

5k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(4,536)

1,024 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible

Terrible, delivery took nearly 4 months and then without any contact or notification I was refunded and my remaining order cancelled. The points programme has vanished. Have a remaining order outstanding so not counting my chickens. My advice go elsewhere because I will be

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service, quick delivery and we packed product. Everything was exactly as ordered. Will definitely be buying more American MREs

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Extremely bad communication and service

Extremely bad communication and contacts. Meant to be helping preppers but it was like they do not care. They sent half my order but the ones that i actually needed ... nothing. Send an email to find where your products are - automated emails. There are no other contact information, no phone, other email bounces - terrible. When you threaten to go further, only then do they respond. After a month and a half, they came back, said out of stock but if i upgrade or downgrade they can provide, I upgraded. Then nothing again. Eventually I threatend and they returned my money. Imagine I needed these products for survival. Best advice ... find somewhere else.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Honest and Fair Company!

Preppers Shop were really good to deal with, they kept me informed about supply issues that delayed despatch of my order....nice to deal with a straightforward,honest supplier. Definitely recommended!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Brand new item delivered quickly for a great price.

I got exactly what I ordered in a decent time frame. They have had issues in the past, but I stuck with them because they always got my gear to me when prompted. Their service has improved however, this time was pretty fast. The item I bought was advertised as government surplus, and to some extent used. I could find little evidence of this, the Camelback is in brand new condition, and does not smell like it has ever been used. The price was extremely competative too.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

5* all round

5* all round! Always helpful, super friendly, highly knowledgeable, quality prepps! 😎

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Have bought quite a few things from…

Have bought quite a few things from Preppers shop uk, from boots to equipment, and have always been happy with the product.
Normally the items a dispatched and delivered very quickly.
I have had only one issue with an order, which was dealt with quickly and professionally. Would recommend using them.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Took over a month for delivery and when…

Took over a month for delivery and when I tried to assemble the item the sights snapped off. The response from Preppersshop was basically tough, we can't help you. Communication was also filtered through AI chatbox nonsense.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

ordered and paid back in March NOTHING SINCE



ordered and paid back in March, no acknowledgement/receipt/invoice, delivery expectations. They dont respond to emails, have no phone numbers, I think this is a MASSIVE scam business, they have no intention of posting out orders but are still taking money .DON'T GO ANYWHERE NEAR THEM ,IT WILL COST YOU

19 May 2026
Unprompted review

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