Preppers Shop UK Reviews 

The ordering process is simple and efficient and dispatch and delivery is rapid! Great products, I'd definitely recommend, thank you

Have bought quite a few things from Preppers shop uk, from boots to equipment, and have always been happy with the product.
Normally the items a dispatched and delivered very quickly.
I have had only one issue with an order, which was dealt with quickly and professionally. Would recommend using them.

Took over a month for delivery and when I tried to assemble the item the sights snapped off. The response from Preppersshop was basically tough, we can't help you. Communication was also filtered through AI chatbox nonsense.

Love the ammo boxes. Very high quality 👌 will be ordering more in bulk in all sizes soon. Honestly great services 👌

I have brought from Preppers on several occasions, I’ve always found them to be very quick and keeping you informed about your delivery. Customer service is also very professional and friendly.

Great offers on some useful gear. Delivery pretty quick too.

ordered and paid back in March, no acknowledgement/receipt/invoice, delivery expectations. They dont respond to emails, have no phone numbers, I think this is a MASSIVE scam business, they have no intention of posting out orders but are still taking money .DON'T GO ANYWHERE NEAR THEM ,IT WILL COST YOU

No customer service!
You don’t get what you order.
Excuse after excuse.

Ordered 2 items at the end of April for delivery within 2-3 working days.
Contacted company to check order status and when I’ll receive the order was advised it’s running afew days late. Waited another week no email update, no delivery.
Contacted Preppers shop UK to enquire if order is shipped, if NOT then cancel the order and refund my money. It’s been over a week no response to my email or refund. Will be contacting my card company to resolve this.
Keep away from this scam store. They take your money and deliver you pain. I ordered from here because it was cheaper than others, it was too good to be true I rather pay extra and receive my item when the company states it will arrive.
Stay away from this scam store and save yourself a headache.

So the "preppers" have now stated that I asked for a free upgrade!!! Utter lies (kept full thread just incase this sort of bs rises up!) these "So called business folk" firstly stated, that I "had to upgrade 'at my cost! Or downgrade and I would receive a refund for the difference", under sale of goods act, it is not my fault and they accepted my money in a contractual basis..... They also state, 10-14days delivery but "may" be a little longer!!! I was more than understanding (again I KEPT full thread incase they lie AGAIN, WHICH THEY HAVE!!!). Over 2 months later I ask for money back since they will not offer upgrade as "it's not their fault".
Didn't even keep me up to date!!!!
Tell you what avoid avoid avoid, they will blame YOU and accuse YOU of being mad etc.......
Shambles of a company who doesn't know how to do business!!!!

Reply to your reply: "Thanks for your review. I note you havent used a genuine name or left an order number for us to look at. Can you provide one?

Without seeing your order I can correct you on several inaccuracies already. Your confusion on this may be the cause of the problem.
At no point has our website ever offered next day delivery of 3-5 day delivery. This is true for at least the past 4 years.
Depending on the item, majority will show 5-7 working days, some specialist products will show 10-14 working days.
Never would you ever have been told 7-10 working days.

With the lack of order number, name and quoting several incidence's of completely inaccurate information I would perhaps suggest that you ordered from a different company and not us?"

.... You have had over two months to properly review and resolve my order, yet the experience has largely been met with delays, deflection, and passing responsibility elsewhere.

Mistakes and problems can happen in any business. What matters is how a company responds to them.

Unfortunately, this seems to reflect a wider pattern of avoiding accountability rather than taking ownership and resolving issues directly.

Good customer service is built on honesty, responsibility, and action — especially when things go wrong.

0 stars.
Do not trust!
You say I have had a refund,
Still waiting for refund!
More lies!
Not good reviews over the last few months? We all can't be wrong!!

If I could give 0 I would. DO NOT SHOP HERE. Requested refund told I would receive it in 7 days. That was 6 April still nothing May 16. Numerous emails just ignored opened dispute with bank. Do not shop here.

False advertising. Don’t buy because of what you see in the pictures!
You won’t always receive what is listed.
Very poor after sales.
I must add that I’ve only bought survival rations.
And as you can see by the reply, no customer support.

Complete scam with awful customer service and your reply below only highlights your inability to deal with customers in a professional manner. You are getting the same bad customer feedback again and again but instead of fixing the problem you ignore the issue and imply the review isnt real. the review is real, you dont ship good purchasd, you ignore client emails and you don't take any action until a case is taken with Shopify. Perhaps read all the reviews before this one and fix your business.

Iv had great service from these guys over the years. I would recomend them to anyone.
John

Order a crossbow.
Says delivery in 5 working days.
6 weeks later still no item or even a update.

I have contact my bank for a charge back.
Scam website order at your own risk.

Do not trust this company!! Placed an order for a £200+ item at the end of march which had a 5-7 day dispatch time. 5 weeks later still no item and numerous emails with excuses about European warehouses and stock issues. Why take people’s money if you don’t have stock?! Absolute cowboys. Last email telling me I had to upgrade and send more cash to get a quicker delivery. Now may 13th and I’ve raised a scam dispute with my bank to claim cash back and I’ve contacted trading standards regarding preppers shop.

*edit
In response to your reply. You have messed us around for almost 7 weeks. Again I’ll state you are taking peoples money with items not in stock. And no, I’ve never once said to you thanks for my refund as no refund has ever landed in my bank yet. So that’s a lie from you guys, not me. My bank is aware of the situation and will be in touch regarding a charge back. Your reviews speak for themselves. Mabey update your website to truthful stock levels and delivery times.

Brilliant value of money

i love preppers , quick on orders , commnication , and packeing, all i can say really,