Found that this pharmacy has been helpful, answered all questions/queries I have had...Medication has arrived within 2-3 day's of placing order, of my monthly repeat...They always send me a reminder,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
timely response to my prescription request the health questionnaire was well set out and easy to follow clear description of the medication I requested, offered in two different sizes and with cle... See more
Company replied
Weekend arriving, no doctor appointments to be had for over a week so took a gamble on this site. So pleased I did as following a brief questionnaire I was prescribed medication. The meds arrived... See more
Quick and easy to order medication. Unfortunately, our GP surgery is no longer able to deal with minor things such as UTIs due to staffing pressures and ordering an antibiotic this way has meant I cou... See more
Company replied
Company details
- #73 of 102 best companies in Pharmacy
- #21 of 28 best companies in Doctor
- #43 of 62 best companies in Skin care clinic
Information provided by various external sources
Prescription Doctor Online Doctor Service offers a convenient & confidential, approved online consultation service.
Contact info
4.5
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Excellent service and attention .
Excellent service and attention from this internet provider. A great help in solving my problem. I would recommend 'Haliwell' to any prospective user.
14 August 2026
Unprompted review
Dont touch this company
Absolute rubbish service, i order xyloproct pile ointment 8 days ago overpriced, recently moved & changed my address in their accounts section, they posted it quickly & next day Royal Mail tried to deliver to invorrect address on package! Dont think qualified staff or pharmacist check anything. Asked refund or replace & refused. I had to wait for the office change parcel address on returned package from Royal Mail then they reposted. There are plenty good pharmacies online use them instead, this lot are jokers
26 July 2026
Unprompted review
havent received
havent received
they can buzz neighbours to let them in
and leave at entrance
28 July 2026
The system leads the user to required products.
Easy to carefully navigate the process of trying to understand your requirements correctly, and then pricing the product into an order. This is then run through the various delivery options available in order to successfully complete the sale.
9 July 2026
they know to take your money before…
they know to take your money before giving you a decision ,after that you wait days for a refund..other similar websites first decide if they can help you and after you pay
17 July 2026
Unprompted review
Amazing team!
Amazing team! They were so quick in helping out and responding to questions and concerns. The customer service rep was absolutely outstanding! He really gets things done then and there! Messaging the clinician and pharmacy while on the phone and sending emails. There is no waiting around for him! He also has the patience and curtesy of a saint!
When it took a bit longer than expected, they sent me a free liver test that I needed which was very kind.
They also have better prices. Another online pharmacy charged double for the same medication.
They use Royal Mail which is a huge plus.
15 July 2026
Unprompted review
Quick,freiendly
Quick,freiendly, professional service. Saves of the messing around of trying to contact your personal doctor, when you don’t even know who it is as you see so many different ones.
6 July 2026
crappppppppp
27 October 2025
easy to order
easy to order answered a few questions and paid and ordered no problem
25 June 2026
Unprompted review
Reply from Prescription Doctor
Thank you so much for the lovely feedback. We’re really pleased to hear you found the service fast, easy, and reliable. That’s exactly the experience we aim to provide for every customer. It means a lot to hear that you found us great to deal with as well. We truly appreciate your support and look forward to helping you again whenever you need us.
Average is average!
The service was okay overall, but nothing particularly impressive. The website was reasonably easy to use and the consultation process was straightforward enough, although it did feel a little impersonal and automated at times.
Delivery took slightly longer than I expected, and communication could definitely be improved with clearer updates during the process. The medication arrived as ordered, so no major complaints there, but the overall experience didn’t really stand out compared to other online prescription services I’ve used.
Not terrible, not amazing — just average in my experience.
6 August 2025
Reply from Prescription Doctor
Hi,
Thank you for taking the time to share such detailed feedback. We genuinely
appreciate hearing both the positives and the areas where you feel we could do better.
We’re pleased to hear that you found the website easy to use and the consultation process straightforward. At the same time, we understand your comments regarding the experience feeling a little impersonal and the communication around delivery updates. As an online pharmacy, we know how important clear communication and a more personal experience can be, and your feedback is incredibly valuable in helping us improve our service.
We’re glad your medication arrived as expected, and we’ll certainly take your comments on board as we continue working to provide a smoother and more reassuring experience for our customers. Thank you again for giving us a try and for sharing your honest experience.
Bitterly disappointed
Bitterly disappointed, I ordered my Mounjaro 5mg pen on 2/5/26 the order kept showing pending so chased it up a couple of times as I was departing on my holiday Friday the 8th ( today ) I was told yesterday that it would be dispatched yesterday the 7th and I would have it by 1pm today , this morning there was no message from Royal Mail confirming delivery and the order was still showing pending in my PD app ? I rang customer services and they confirmed it hadn’t been sent as they had agreed !! I am now faced with 2 weeks of temptation on an all inclusive holiday !! Thanks a million PD ! To be fair to them this is the first time I have been let down 😩
8 May 2026
Unprompted review
Reply from Prescription Doctor
Hi,
Thank you for taking the time to leave your feedback, and please accept our sincere apologies for the disappointment and frustration caused by this order.
We completely understand how important it was for your Mounjaro pen to arrive before your holiday, especially after you had contacted us several times and were reassured that delivery would be made in time. On this occasion, we clearly fell short of the service standards we aim to provide, and we are very sorry for the inconvenience and stress this has caused you ahead of your trip.
We truly appreciate your fairness in acknowledging that this is the first time we have let you down, but we fully recognise that this does not make the experience any less frustrating. Your feedback has been shared with our team so we can investigate exactly what went wrong and help prevent this from happening again in the future.
We genuinely value your trust in us and hope we can restore your confidence moving forward.
Kind regards,
PrescriptionDoctor
1st class business with a focus on customers
I have been a customer for years now and they have never failed in there service and delivery I would highly recommend them if you’re looking for a great reliable service from a business that cares
28 October 2025
Reply from Prescription Doctor
Hi,
What a lovely thing to say, thank you! It means a lot to know that you've trusted us over the years and that we've been able to consistently deliver for you. Reviews like yours remind us why we do what we do.
We really appreciate the recommendation too. Here's to many more years of looking after you.
Kind regards,
Prescription Doctor
They sold me a faulty Mounjaro Pen on…
They sold me a faulty Mounjaro Pen on 20/03/26.Lost two doses and they refused to give me a replacement or refund. I paid almost £280
20 April 2026
Unprompted review
Reply from Prescription Doctor
Hi,
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, particularly given the cost of the medication.
We take all reports regarding faulty pens extremely seriously, and we are sorry that you feel let down by the outcome of your case. While replacement and refund decisions can sometimes depend on manufacturer guidance and the information available during the investigation process, we fully appreciate how disappointing this experience has been for you.
We value all customer feedback and are committed to continually improving both our service and support.
Kind regards,
PrescriptionDoctor
Previously okish, now refund fight
Previously okish. Their website is awful on a phone. Very tricky. Ended up ordering twice by accident. Cancelled both orders....which should of triggered a refund when the cancelled order quickly. But no refund. Now I'm spending my second hour on trying to get them to respond to multiple messages. Also doing chargeback with Cc as they haven't engaged. Disgraceful.
19 April 2026
Unprompted review
Reply from Prescription Doctor
Hi Gary,
We’re sorry for the frustration caused.
We can confirm that both orders were cancelled at your request and the refunds were issued immediately from our side once the cancellations were processed. After that point, the time it takes for funds to appear back in your account is dependent on your bank or payment provider, and can sometimes take several business days. Unfortunately, this processing time is outside of our control.
If you still haven’t received the refunds, we’re happy to provide transaction references so you can follow up with your bank or help check the status further with you.
Kind Regards
Prescription Doctor
I am very disappointed bcz I received…
I am very disappointed bcz I received wrong medicine but salt is same
22 April 2026
Unprompted review
Reply from Prescription Doctor
Hi,
Thank you for your feedback, and we are very sorry to hear about your experience.
We understand how disappointing and concerning it can be to receive medication that was not what you were expecting, and we sincerely apologise for any confusion or frustration this caused.
Customer safety and satisfaction are extremely important to us, and we would appreciate the opportunity to review your order further and address your concerns directly.
We value your feedback and are committed to improving our service and communication.
Kind regards,
Prescription Doctor
Extremely frustrating experience.
Extremely frustrating experience.
I’ve spent over a month answering the same repeated questions with no resolution. Despite being in the middle of an ongoing treatment, I’ve been unable to continue my medication due to constant delays and lack of clear decision-making.
What’s most concerning is that even with GP support and structured programmes like Oviva, the process remains inefficient and disconnected from patient needs.
As a result, I’ve now been without my medication for weeks — not because of clinical reasons, but purely due to administrative inefficiency.
For anyone considering this service: be aware that continuity of treatment is not guaranteed. There are alternative providers in the market who are more responsive, more cost-effective, and better aligned with patient care.
I would strongly recommend exploring other options.
14 April 2026
Unprompted review
Reply from Prescription Doctor
Hi Marcio,
We’re sorry to hear about your frustration and the impact this situation has had on your treatment experience.
In your case, we had requested additional clinical information and evidence in line with prescribing and safety guidelines before we could safely continue or adjust treatment. This step is required to ensure medication is appropriate and safe for ongoing use. Unfortunately, the necessary information was not fully provided, which meant we were unable to proceed at that time.
We appreciate this may have felt like a delay, but patient safety must come first and we are required to follow these clinical protocols.
kind regards
prescription doctor
Five star service from start to finish.
They listen to your needs and very discreet when it comes to talking about sensitive issues. Their prices are very good.
2 April 2026
Reply from Prescription Doctor
Hi,
Thank you for taking the time to share your feedback.
We are pleased to hear that you had a positive experience with our service and that you felt listened to and supported throughout the process. Providing professional, discreet, and compassionate care is extremely important to us, particularly when discussing sensitive health matters.
We also appreciate your comments regarding our pricing, as we always strive to offer high-quality healthcare at fair and accessible prices.
Thank you again for your support — it is greatly appreciated by the whole team.
Kind regards,
Prescription Doctor
Reply from Prescription Doctor
Thank you so much for your kind words. We’re really pleased to hear that you had a good and pleasant experience with our service. Our team always aims to provide helpful, friendly care to every customer, so your feedback truly means a lot to us. We look forward to welcoming you again soon.
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