Prestige Flowers Reviews 

I ordered flowers to give to my wife for our anniversary, the flowers arrived as the date agreed on the day of our anniversary.

They were well packaged no issue but on opening them the quality was not what I expected as a slight issue with them but as soon as I complained Georgia was on the case with the supplier and agreed there was a quality issue quickly replied and sent new flowers the next day. It was a good experience with prestige in fixing the issue rapidly so will be using them again.

Only online florist I will use. Having used Prestige Flowers for a number of years now they never fail to deliver high quality long lasting flowers which recipients are always happy with!

Gorgeous flowers as always- my go to!

Sunflowers light up every room & these are just perfect.

Thankyou Prestige!!

Flowers not delivered on the date requested, when contacted them about it told that it says in the t’ and c’s that depending on where you live this might not be possible even after paying extra for the service. (Don’t live in a remote place get all other deliveries fine) Refused a refund. Can’t even judge the flowers as we are still waiting for them ordered 5 days ago. Terrible customer service and a complete con in my opinion.take my advice and Order from somewhere reliable.

Lovely flowers which arrived the following day. In great condition & the afternoon tea kit was lovely. The website is really easy to use and there are loads of different options! Great!

I ordered some flowers and chocolates for my wife for our wedding anniversary.
I paid for next day delivery, our anniversary, as I wanted my wife to have a lovely surprise when she opened the door.
The service selected by Prestige Flowers was Royal Mail 24 tracked.
Suffice to say, they did NOT arrive. Nor did they arrive on the Sunday, eventually arriving on the Monday in a poor condition as the 'wet' absorbent cloth was dry. No doubt due to being sat in a hot Royal Mail warehouse for 2 days.
I went out and bought some extra Flowers on Saturday so my wife did have an anniversary present actually on her anniversary !!
The response from Prestige was 'poor' in my opinion with a suggestion to wait until deliveries finished at 20.30 on Saturday. Tracking showed still with Royal Mail in Bristol at 16.00 so obviously not going to get to us but email response closed by then !!
Requested a full refund as service supplied not as paid for.
Was offered a desultory £10 voucher which they know is worthless as anybody in this situation would not use them again !!
£50 completely wasted.....

I was recently sent a bouquet of flowers which, unfortunately, arrived in very poor condition. Many of the flowers were brown and appeared to be dying, and within two days they were completely dead.

I contacted customer services and submitted a complaint, including photographs. The issue was dealt with quickly and efficiently, with just a few emails exchanged to clarify the details.

I was then advised that a replacement bouquet would be sent the following day. It arrived as promised, and the difference was incredible. The replacement flowers were fresh, colourful, and absolutely delightful.

Ordered flowers and were not on the delivery day as promised. When they arrived they weren’t enough flowers to call it a bouquet. Wish I had went elsewhere and should have read these reviews first. Never again!!

My advice would be to give this company a miss. My daughter bought me some flowers for my birthday. When they arrived they were shocking (words of my friend who is a trained Florist). The roses were soft, petals turning brown and the foliage brown. My daughter contacted the company who were quick to respond saying she hadn’t followed the instructions when unpacking the flowers. After 24 hours in water, the instructions they said she hadn’t followed, they were no better and some of the petals were falling. Another email followed with further pictures, but alas no response has been received 5 days later. The goods described on the website had no resemblance to what was received. A waste of £40.

Flowers were lovely, but delivered late despite paying for next day delivery for my father's birthday. Emailed support asking for a refund of the shipping costs. So far I've been asked for my name, email, delivery address, billing address, amount paid, and last four digits of the credit card I used - over the course of about four emails. Presumably this is designed to make it difficult for me to chase for a refund (and it's worked).

DO NOT USE IF IN N IRELAND, SCOTLAND, WALES OR ISLANDS. AVOID!
They will not deliver in time and instead say they will refund postage if delivered 4 DAYS !!! after the specified date.
The 100% satisfaction guaranteed policy is not implemented.
Customer service defensive and obviously used to making up excuses. Offered me a £2 refund.
A disaster.

I ordered flowers on 29/7/26 to be delivered before 3/8/26 for a funeral we were unable to attend. Prestige sent flowers but they have been stuck in a royal mail delivery depot in a completely different part of Scotland for 6 days now. Prestige offered a £5.00 account credit and an apology. I wouldnt purchase from them again unfortunately. PayPal refunded the full amount without issue. Really hope the flowers stay lost now as Id hate for the recepient to have dead flowers delivered. Aware that this is likely royal mails fault but it was a poor resolution offer from Prestige. They were prompt at communication however on email. Wish id read the reviews. Seems like there have been several people in the same boat.

The flowers and the bouquet was great. However when the flowers were recieved, there are few that were already going bad. I don’t know if it’s the freshness of flowers or the delivery. Because it took royal mail 24hrs after receiving the flowers to have them delivered.

Ordered flowers for a friend and the whole process was very simple and straightforward. The flowers were beautiful.Excellent service from start to finish. Would definitely order again!

Well I panicked a bit as I normally get notifications on when being delivered & time frame but for this order I received absolutely nothing — I did email about the order & was told it was definitely on it was —all though it arrived later than expected she did finally enjoy her birthday flowers

First time I’ve used this company to send flowers to France .
Easy to order & they arrived on time .
My friend was delighted with the flowers & so was I .
Will use again

just looking for a different flower arrangement!! thankyou Ivwill recommend you to all my friends !!

Was very easy to order for Next day

Next review on Delivery but feel want be let down the way ordering went

Delivery was next Day but felt could have been little better Delivery was late at 17:36 - do not why but I was hoping it would have been before 12:00 Noon
Delivery was by Royal Mail they was given the Parcel within hours of request at 22:51 it took Royal mail 18+ Hours do Not think the company let me down will re-use them again great service

I ordered some Lillies for a special occasion but when they arrived they were a huge disappointment with multiple broken stems and detached flower heads. Following contact with customer services team, especially Georgia they made arrangements to replace the flowers at a time specified by me at no cost. The replacement flowers were excellent with better flower heads and firmer thicker stems. Much better all round. Very pleased with the receptive response by customer services especially Georgia and her efforts to make sure that I was satisfied by the replacements.

I received a bouquet on Saturday. It was lovely. Sunday morning 2 of the roses had died and drooped. I felt this wasn't acceptable.This was a gift from friends. I contacted Haute by email. I must say they were extremely prompt on replying on Sunday and made every effort to rectify the issue. Regular updates by e mail and the last one telling me a fresh bouquet would arrive today 4th. They have arrived and are really beautiful. I am delighted. This could happen any time to any delivery. I would now buy from them myself. I will also enjoy the beautiful chocolates and candle.