Prestige Flowers Reviews 

Ordered flowers specifically for delivery on a birthday, 48 hour notice. Website states next day delivery , flowers delivered a day after the required date for my partners birthday.

This company are the biggest con artists going .
I ordered a medium bunch of flowers for my mum after having an operation when they arrived they were shocking quality I'd paid extra £5 to up the size to medium they were the smallest bunch i have ever seen very sparce and could clearly see dead bits had been snipped off before sending i was to embarrassed to give them to my mum so bought a bunch from Tescos which were quater of the price and compared to prestigious flowers were amazing quality.
I contacted them by email only to get fobbed off by please send us photos then in second email please send photos in a couple days when settled which I obliged to my annoyance the 3rd email please do as instructed on care leaflet that the florist manager says there okay what a load of rubbish £45 down the drain very annoyed

Next day delivery - wonderful bouquet of Sunflowers in a lovely vase, will definitely use Prestige again

Great service. Quick delivery and all at a very reasonable price. I've used them fairly regularly and have not been let down.

I ordered from Germany to be delivered in UK. The Flowers were beautiful and the Bouquet resembled the advertised picture. The delivery took place on the specified date.

Just received my flowers ordered rose and Lilly absolutely beautiful will be ordering again thank you

I ordered a bouquet for our niece for the loss of her father my brother in law. I ordered the large bouquet and it looks like the small bouquet, a lot less flowers. I contacted them and showed them a pictures to which they gave the speel of having more buds. My niece even counted the flowers and buds, it was definitely lacking in flowers. then they said to contact in 3 days after they have been taken out of the packaging. This is not good enough, I didn't want to upset my niece anymore than she already is and they asked for more pictures after 3 days of care. To them what we got is what we ordered in quality, the quality is good but the quantity is very lacking, will not use them again, rip off. Also I ordered 24hr delivery so she should've got them Saturday but only got them today which is Monday, something about not being able to access the home which really isn't their fault as it was Royal mail.

Unfortunately, I did not initially have a good experience with this Company as the flowers I ordered especially for my daughter’s graduation in a City I’m not familiar with, hence ordering in advance, arrived looking different to the image on their website. The flowers not only looked different but the size was smaller than expected considering I’d upgraded to the largest bouquet size available.
I emailed them with images and they offered me a replacement which would have been okay had the event not been on the same day.
After leaving a review, I was contacted and a quick resolution was arrived at to my satisfaction.

I ordered flowers for my wedding anniversary and paid extra for delivery on the specific date so I could surprise my wife. Prestige Flowers confirmed the delivery date but the flowers didn’t arrive on the day and completely missed the occasion they were bought for.

The whole point of ordering anniversary flowers is for them to arrive on your anniversary. Once that date had passed, the surprise and sentiment were gone.

Customer service apologised but hid behind the fact they use a third-party courier and offered me £5.99 store credit, despite me making it clear I wouldn’t be using them again. I wasn’t interested in store credit—I simply wanted the service I’d paid for.

Very disappointing experience. I won’t be using Prestige Flowers again and, unfortunately, I won’t be recommending them to others.

Honestly wish I’d have read the reviews ,
Flowers arrived on time so all was looking well until the box was opened , wow and that’s not a good wow , I could have bought the same flowers from my local garage for a tenner , I paid £45 for a medium arrangement and they sadly passed away 24 hours later leaving my partner with a table full of petals and a vase full of stems , what a waste of money

Your flowers are usually great but your IT system isn't! 3D secure system not even reaching Visa or bank. This isn't the first time this has happened to me and it wastes a lot of time phoning Prestige Flowers and phoning bank to find it hasn't been requested/stopped for any reason - there should be a bank check with option to receive a security code. Nothing but 'something went wrong' message and then told by yourselves that it must be my card - it wasn't!

We had a slight issue with delivery but your customer service team member Ellie.m swiftly delt with my it, will definitely use again.

Terrible service. Delivered two bouquets both with dead roses. Offered a £10 voucher for future order. They must be joking! They then offered to send another bouquet. If the first two were dead, what's the chances of third delivery also being dead. Definitely wouldn't use them ever again. They wouldn't refund me without photos. The recipient already did that. I didn't have photos. Obviously they didn't believe that. Shocking service.

Beautiful and fresh flowers! Ordered a few times from here now and never been disappointed! On time and always look stunning!

Ordered flowers previously for a birthday and they arrived a day late due to going to N Ireland called to complain and was advised to order 5 days in advance

So this time I ordered 5 days in advance And guess what flowers are not delivered now 1 day late for a birthday

Called customer service and was told today that they only send out orders 1 day in advance

*** Update ****** Flowers have arrived and look nothing like the what i ordered

I ordered a bouquet with prestige flowers, the photos on the website looked gorgeous and as it was for my partners final shift as a student nurse after 4 long years. I thought I would treat her to some better flowers than just your normal supermarket flowers. Then you can understand how dissatisfied and disappointed I was when the flowers that I ordered turned up after I’d spent £45 plus on a bouquet and then total was over £50 with delivery for them to look like a £10 bunch of flowers that I could’ve gone and got from any supermarket. Even my own mother was gobsmacked when I told her that I have paid extra for the large bunch and then showed her the photo of what it “looked like” and then told her how much I’d paid.
I end up going to the supermarket and buying an extra £15 worth of flowers just to make it look at bit closer to its value for when my partner arrived home.
When I reported this to prestige flowers to use the words useless and unhelpful sums it up perfect I think. They were so quick to just shoot me down and say the “florist manager” had said the photos looked fine and that was it. A half bothered apology and sent me off on my way.
I think the business going by “prestige” flowers definitely needs to rethink its name if this is what you are sending out and even worse if this is what you think prestige and value for money is even worse.
I will never use again and couldn’t recommend any less.
Find some where else or just go to the supermarket like I had to anyway it will save yourself a lot of time, money and hassle.

The flowers were beautiful, fresh and excellent quality, so I was very happy with the product itself.

My only criticism is the delivery. I specifically chose Prestige Flowers because the website advertised next-day delivery. Unfortunately, the flowers didn't arrive until two days later.

These flowers were for someone undergoing chemotherapy, so the timing was important. If next-day delivery can't be guaranteed, please don't advertise it as such. It's much better to set realistic expectations than to promise something that can't always be delivered.

Apart from the delivery issue, I was very pleased with the quality of the flowers.

Please don’t even consider this company if you want a reliable service. I put through an order on Friday 1st August 2026, before the 10pm time to be guaranteed next day delivery. I am still waiting on my delivery which was to be delivered on Saturday 2nd between 1:15-5:15pm. The person they were for has left for Australia and there is still no sign of the order at 9pm on Sunday 3rd of august so the earliest I can expect the order is 4th August. 3 days!!! Imagine the condition of fresh flowers allegedly dispatched on the 1st August! Terrible service so if you want reliability do not bother with Prestige flowers

I've only used this company a couple of times recently and am very happy with their service. The flowers have been beautiful, the recipients were delighted with them and they arrived on time. I will be using them again in the future.