Prestigify Reviews 195

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

DO. NOT. BUY. MULTIPLE. COLOR. PALETTES!!!! It’s a HUGE ripoff 😢 I am new to water coloring, and trapped at home for six weeks already from a bad car accident, and a broken sternum and ribs… My new... See more

Rated 5 out of 5 stars

I ordered online Paid a week later received a email informing me that my order had shipped then several days later I recieved another email stating that order was back ordered. now I recieved this m... See more

Company replied

Rated 5 out of 5 stars

I ordered the 18 color Nomad Portable Watercolor set. It arrived within a week. The color pots are very dense and have lots of paint in them. The water pen brush works perfectly and delivers unexpec... See more

Company replied

Rated 1 out of 5 stars

I am only giving one star because there is nothing lower. Their only strong point is rapid shipment for a very disappointing product. Simply put, their metallic markers have neither shine nor shimmer.... See more

Company replied

Company details

  1. Art supply shop
  2. Craft shop
  3. Paint shop
  4. Stationery Shop

About Prestigify

Written by the company

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We are a boutique brand of art supplies with a small, curated range. We have a particular passion for watercolors, though we love any tool that allows you to create beautiful things. We also supply a few other select boutique brands that we think are delightful.

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3.3

Average

TrustScore 3.5 out of 5

195 reviews

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Rated 1 out of 5 stars
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Reply from Prestigify

I'm so sorry to hear about the delay on your order, Tracy. I am looking into it and will make sure to keep you posted via email to resolve this.

Rated 5 out of 5 stars

The paints are beautiful

The paints are beautiful. I hope to start doing some painting with my friend next week but I have to be careful not to let her know she's getting the 2nd set I ordered.

7 November 2021
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Reply from Prestigify

That's great, Karen! Thanks so much for taking the time to leave us a review! Have fun creating :)

Rated 5 out of 5 stars

Quality and service

Very pleased with the prompt service and the quality of the the metallic watercolor paints. They add a touch of sparkle to my note cards!

5 November 2021
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Reply from Prestigify

Yay! We're so glad to hear this Eileen. Thanks so much for taking the time to leave us a review! Have fun creating :)

Rated 1 out of 5 stars

I was sent a cheap knock-off instead of the product I ordered. No reply from customer service.

As many other people who have reviewed Prestigify and how they operate, I wish there were the option to select no star...The business pratices are EXTREMELY DUBIOUS!
I ordered the Prestigify Nomad Portable Watercolor Set and waited three weeks to get the shipment... You might see that in all the posts where people complain about the delivery time, Prestigify claims that they "have fixed all logistical issues, and customers now get their packages in 3-7 business days". This is not the case.
More interestingly though, the item they sent me is not the item that I ordered / that was displayed on their website. Whilst the Prestigify Nomad Portable Watercolor Set - as shown in the pictures on the website - comes in a decorative box with the brand name on it, they sent me some cheap knock-off in a damaged plastic cover. Interestingly, the brand is not "Prestigify" but something called "Superior Water Color". The rest of the set is labelled in Chinese characters. This was supposed to be a gift but obviously I can't gift this tacky banged-up thing to anyone. So basically I paid for one product and they sent me something else of inferior quality. Plainly speaking this is FRAUD.
As many other customers here, I have tried to contact them by phone and on their customer service email. The calls go straight to voicemail and there is no reply to my email.
Ergo: TERRIBLE EXPERIENCE - DON'T BUY FROM THEM

11 February 2021
Unprompted review
Rated 5 out of 5 stars

I am pleased. I hope I remember to order again from this company

I learned about this company from The Frugalcrafter. I really like the pens I ordered. The order came promptly-unusual in these times and I have been using the pens a lot. I know I also ordered something else but can not remember what it was as it got assimilated into all of my supplies. A helpful hint would have resulted in a better review!

20 January 2021
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Reply from Prestigify

Thanks for the feedback Arel! Hope to see you again

Rated 3 out of 5 stars

Product was student grade

Product was student grade. I purchased all 3 mica watercolor sets.
The fountain pen was missing an ‘ O’ ring on the inside of the pen.
Customer Service with the purchasers & shipping departments need to have the kinks worked out of their systems being that this is an overseas concern.

20 January 2021
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Reply from Prestigify

Thanks for the feedback Sharon. Please message us at contact@prestigify.com if you'd like to initiate a refund for the fountain pen.

Rated 1 out of 5 stars

TERRIBLE RETURN POLICY

Company sent me an incorrect order. I notified them and they eventually sent me the correct order. SIX times I have contacted them asking for address to return incorrect order ( which I was charged for) and how I am reimbursed for postage. NO REPLY!

20 January 2021
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Reply from Prestigify

Hi there,

Sorry to hear about this issue. We have a satisfaction guarantee policy. We provide refunds or replacements if there are any issues.

In this particular case, we're just waiting for you to send a photo of the incorrect item you received so we can proceed with a solution. We've sent multiple requests for this photo and have not yet received a response.

Best Regards,
Prestigify Customer Support

Rated 5 out of 5 stars

Beautiful watercolors

Beautiful watercolors! Fast shipping and friendly customer service. I will be back :)

14 January 2021
Unprompted review
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Reply from Prestigify

Thanks for the feedback! Happy to have you as a customer

Rated 1 out of 5 stars

Never received product or refund

No product, no response, no refund. I feel completely scammed by this company. The watercolors I ordered didn't arrive in the shipping time they advertised. In fact, 3 weeks later, still nothing. After an initial email answering my complaint and saying they would replace or refund the product, I heard nothing when I emailed back. Their customer service number never has a human answering, all you can do is leave a message. I've done so several times, never heard back. To top it all off, I did a google search and found numerous places selling the same product for less than a third of the price.

As the company writes below, I did finally receive the product - 3 weeks late and in a broken case. I have received many packages through USPS, I am well aware that there is a pandemic, none of that explains why this company doesn't reply to emails, doesn't return phone calls, and refuses to refund a product despite repeated requests. If you google "Prestigify reviews" you will discover that this seems to be their standard practice, the website says "Prestigify has a consumer rating of 1.93 stars from 5 reviews indicating that most customers are generally dissatisfied with their purchases."

13 January 2021
Unprompted review
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Reply from Prestigify

Hi there,

We see your package has now been delivered. We're sorry for the wait, USPS was experiencing some delays due to the logistical issues presented by covid-19.

Please let us know if you have any more questions at contact@prestigify.com

Best Regards,
Your Friends at Prestigify

Rated 5 out of 5 stars

Prices are good

Prices are good. Product is a good value for the price. Orders arrive quickly.

23 December 2020
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Reply from Prestigify

Thanks for your feedback - Look forward to seeing you again!

Rated 5 out of 5 stars

Excellent!

Excellent product and service

18 December 2020
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Reply from Prestigify

Thank you Nancy! Great to hear you're enjoying your watercolor sets

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