Prestigify Reviews 195

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

DO. NOT. BUY. MULTIPLE. COLOR. PALETTES!!!! It’s a HUGE ripoff 😢 I am new to water coloring, and trapped at home for six weeks already from a bad car accident, and a broken sternum and ribs… My new... See more

Rated 5 out of 5 stars

I ordered online Paid a week later received a email informing me that my order had shipped then several days later I recieved another email stating that order was back ordered. now I recieved this m... See more

Company replied

Rated 5 out of 5 stars

I ordered the 18 color Nomad Portable Watercolor set. It arrived within a week. The color pots are very dense and have lots of paint in them. The water pen brush works perfectly and delivers unexpec... See more

Company replied

Rated 1 out of 5 stars

I am only giving one star because there is nothing lower. Their only strong point is rapid shipment for a very disappointing product. Simply put, their metallic markers have neither shine nor shimmer.... See more

Company replied

Company details

  1. Art supply shop
  2. Craft shop
  3. Paint shop
  4. Stationery Shop

About Prestigify

Written by the company

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We are a boutique brand of art supplies with a small, curated range. We have a particular passion for watercolors, though we love any tool that allows you to create beautiful things. We also supply a few other select boutique brands that we think are delightful.

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3.3

Average

TrustScore 3.5 out of 5

195 reviews

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Rated 1 out of 5 stars

It's been 10 weeks and the product…

It's been 10 weeks and the product still hasn't arrived. Emailed asking about the issue and got an apologetic email back, but no product. Ordered on 11/6/2020. Today is 12/17/20220. Have now asked for a refund. We shall see how that goes.

17 December 2020
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Reply from Prestigify

Thank you for bringing our attention to this issue Leslie. This seems to be a rare scenario where a package was lost. A full refund is being sent to you now (please allow a few business days for it to show on your statement). Please contact us at contact@prestigify.com should you have any questions

Rated 5 out of 5 stars

Excellent!

Prestigify has some great quality color and the package arrived with everything in order, got the portable flip kit and I love it!

17 December 2020
Unprompted review
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Reply from Prestigify

Thanks Matthew! Great to hear you're enjoying the Nomad Watercolors

Rated 5 out of 5 stars

Great Art Products and Customer…

Great Art Products and Customer Service! I ordered during the recent holiday sales rush, received my order in decent time, loved it, however noted that a couple items in my "bundled special" were not as expected. I went online and chatted with Robert in Customer Service. He got my details and had me submit a photo of what I received in error, then was promptly able to take care of it and see to it that the correct items were shipped out to me. Appreciate the prompt response, as this is my third order with this company, great art products, and appreciate the great customer service!

17 December 2020
Unprompted review
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Reply from Prestigify

Thank you for the feedback! Happy to have you as a customer :)

Rated 4 out of 5 stars

Very happy with paints

The product is great, but it took so long to arrive, nearly 2 months, that I had almost given up waiting. I understand that the company has fixed their shipping problems so will be happy to order from them again.

16 December 2020
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Reply from Prestigify

Hi Janet,

We're sorry your order arrived later than expected. In the 7+ months since that time we have fixed all logistical issues, and customers now get their packages in 3-7 business days.

Please let us know if you have any questions at contact@prestigify.com

Best Regards,
Your Friends at Prestigify

Rated 5 out of 5 stars

Excellent product

10 December 2020
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Reply from Prestigify

Thank you for being a repeat customer Linda! Hope to see you again soon :)

Rated 1 out of 5 stars

They add you to their email mailing…

They add you to their email mailing list and send TONS of emails. They pigments have no lightfast info and you have to purchase a whole set of colors with many repeats - they look like colors in other palettes, however swatch out looking identical.

9 December 2020
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Reply from Prestigify

Thank you for the feedback.

Regarding emails, anyone can opt out of our email list at any time.

We also have a satisfaction guarantee policy. If you're unhappy with your products and send details to our team at contact@prestigify.com, they can provide you with replacements or a refund.

Rated 5 out of 5 stars

What we needed, but didn't know we were missing

Got these things on a lark for Christmas for my daughter and I. We ended up opening them before Christmas, and we love them. They are exactly what we needed for our art that we didn't know we were missing.

9 December 2020
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Reply from Prestigify

Thanks for the feedback Melissa! Please feel free to share what you made on our shop :)

Rated 5 out of 5 stars

I love the silver and gold paints

I love the silver and gold paints! Works well with my other watercolor crayons and brings my art to life!

9 December 2020
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Reply from Prestigify

Thanks Emily! Please share what you make with your Starry Watercolors on our site :)

Rated 1 out of 5 stars

Disappointing product

I am only giving one star because there is nothing lower. Their only strong point is rapid shipment for a very disappointing product. Simply put, their metallic markers have neither shine nor shimmer. I wrote a review on their website upon receipt to which they have never responded.

9 December 2020
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Reply from Prestigify

Thank you for your feedback. We have a satisfaction guarantee policy. If you email our team at contact@prestigify.com they will provide you with a full refund.

It does sound like you may have received a rare defective product. Our metallic markers have been a customer favorite for years now.

Rated 5 out of 5 stars

Great pen, excellent paints

I ordered the 18 color Nomad Portable Watercolor set. It arrived within a week. The color pots are very dense and have lots of paint in them. The water pen brush works perfectly and delivers unexpectedly fine precision. I have painted with the set twice, and I can get very fine detail and also nice washes with the water pen brush. It has been very pleasant to use the set, and I'm planning to give it as gifts and also to order the larger set when it comes back in stock, even though I found the 18 colors to be surprisingly blendable.

9 December 2020
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Reply from Prestigify

Thanks for the feedback Melissa! The Nomad Watercolor 42 set is back in stock right now if you're still interested :)

https://prestigify.com/products/nomadcolor-portable-watercolor-kits

Rated 3 out of 5 stars

Received the products intact despite…

Received the products intact despite the glitches in the fulfillment & shipping department here in the US. Had to contact customer service and they were very helpful.
The only complaint I have on the 3 different sets of watercolors are that the individual pans are only half filled unlike other brand names. The fountain pen & ink works beautifully.

8 December 2020
Unprompted review
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Reply from Prestigify

Thanks for the feedback Sharon! If you're unhappy with the quality of the watercolors please contact our team at contact@prestigify.com. They'll send you replacements or provide a full refund. We have a satisfaction guarantee policy

Rated 5 out of 5 stars

I was recently finding a good Christmas…

I was recently finding a good Christmas gift for my nieces and something to invest my time especially now that we are on lock down. I find this store and their products are just absolutely amazing. I painted more than 8 paintings and plan on buying more. Excellent on fast shipping too! I highly recommend this shop.

8 December 2020
Unprompted review
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Reply from Prestigify

Thank you for the feedback Denise!

Rated 5 out of 5 stars

Placed order and missed promo code

Placed order and missed promo code, Nick handled refund promptly through chat. It was an easy and pleasant customer experience.

28 November 2020
Unprompted review
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Reply from Prestigify

Thank for the feedback Rick! We hope you enjoy the Holiday Bundle of Prestigify products

Rated 5 out of 5 stars

Very happy experience

Nick was ready on the Chat, advised me on my selection, and provided the exact information I needed to place my order! I couldn't be more delighted with this experience -- first time buyer. Julie

25 November 2020
Unprompted review
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Reply from Prestigify

Thank you Julie! We hope you enjoy your art supplies

Rated 5 out of 5 stars

Very pleased

I have been very pleased with the service and the quality of the products that this company sells.

24 November 2020
Unprompted review
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Reply from Prestigify

Thank you Linda! Happy to have you as a customer

Rated 5 out of 5 stars

Worth the wait!

Due to a high demand my order was delayed. I completely understand why the Nomad Portable Watercolors are so popular — they are pure genius! The colors are vivid and the set is thoughtfully equipped with a brush and palette tray. Simply brilliant!

18 November 2020
Unprompted review
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Reply from Prestigify

Thank you for your patience Marlena! Glad you're enjoying the Nomad Watercolors :)

Rated 1 out of 5 stars

Customer service was poor

Customer service was poor, did not enjoy quality of the products ordered. Took a very long time to ship and refund was not given as promised.

18 November 2020
Unprompted review
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Reply from Prestigify

Hi Michelle,

Thank you for the feedback. It has now been nearly 7 months since your order.

We're sorry your order arrived later than expected. In the 7+ months since that time we have fixed the logistical issues, and all customers now get their packages in 3-7 business days.

Additionally, we no longer carry the items you ordered, as we have upgraded them to higher quality versions.

Please let us know if you have any questions at contact@prestigify.com

Best Regards,
Your Friends at Prestigify

Rated 1 out of 5 stars

Still have not received my order,late…

Still have not received my order,late now for intended gift.

10 November 2020
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Reply from Prestigify

Hi Cheryl,

Our apologies for the delay, your item ran out of stock right after your purchase.

It's now back in stock and we've sent you a new tracking number for the package. Delivery should be in a few days.

Please contact us at contact@prestigify.com if there are any issues. Thank you for your patience!

Best Regards,
Prestigify Customer Care

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