Presto Music Reviews 

1,246
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent selection and variety of products available, often finding items of high quality and exactly as advertised. People consistently highlight the first-class service, noting the helpfulness and responsiveness of the staff in resolving issues and providing support. The website is also commended for its informative content and ease of use, making the ordering process straightforward. Many consumers appreciate the quick turnaround of orders, prompt dispatch, and secure packaging, ensuring items arrive safely and in perfect condition. However, some customers also noted issues with order fulfillment and delivery, experiencing significant delays in dispatch and receiving items not in stock as indicated. A few reviewers also faced issues with partial or non-delivery of their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the vast choice and good... See more

Order

Users describe ambiguous interactions with order, with some finding the online ordering process very easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, first-class, and above and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Website

Consumers find the website to be excellent and a gem, with many praising its ease of use for ordering and its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm delighted with the piano that I've bought from Presto. The whole process was a pleasure - Duncan was great, communicating clearly and giving helpful and sound advice. Delivery and set up all on ti... See more

Company replied

Rated 5 out of 5 stars

I bought a cd from Presto in September and it turned out that it had a fault. After contacting them about this, they were super accommodating, ordering a new copy and sending it to me without me havin... See more

Company replied

Rated 5 out of 5 stars

I found Presto Music earlier this year and am delighted I did. Thanks to them I have discovered music I had never heard before and continue to explore and enjoy the vast range I find through them. Th... See more

Company replied

Rated 5 out of 5 stars

Just had a delivery of Mamma Mia arranged by Lin Marsh Planning a large scale charity choral concert next May..not March!! We simply love the arrangements. ...and all being in the same book Allows... See more

Company replied


Company details

  1. Music shop

Written by the company

Presto Music is the UK’s leading ecommerce site for classical and jazz recordings (CDs, DVDs, high quality downloads and vinyl), printed music, music books and musical instruments.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,246)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

The website is easy to use with a huge…

The website is easy to use with a huge range of recording to download.

5 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that Presto Music provides an easy to use website with a great extensive catalogue for you to browse with music recordings available in multiple formats.

Rated 5 out of 5 stars

Music download from Presto

I went to Presto to download some organ music I was hunting for. I considered buying the CD from Amazon to get it quickly, but Presto Music was an even quicker and smarter idea. The search was simple and the download came in a lossless FLAC format, so no different from the CD quality. All this suited the Audio device I store my music on..

Presto is a great addition to my music collection....

6 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear of your great experience shopping with us at Presto Music providing an easy to use friendly website to help find the recording you were looking for with fantastic quality of sound for your download purchase to add to your music collection.

Rated 5 out of 5 stars

Easy and Efficient

I do a lot of downloads to supplement my overloaded CD shelves. The Presto download went well, and no problems. Way to go at my age (83 this summer, with too many CDs).

5 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that opting for downloading was a straightforward process with no problems or issues for you, that is great news.

Rated 4 out of 5 stars

GREAT WEBSITE TO SHOP AT COMPETITIVE PRICES

Basically, the friendliness of the website which allows for an easy search. However, what it might be worth doing is adding more search options (such as Pop, Film music, Broadway/West End music, World music). Think of new customers: if the only search options are Classical and Jazz, they might just quit without browsing any further (which would be a pity since you sell more music genres than those two).
Most of the albums for download do not come with inlay liner notes. It would be great if in the future you could provide them.

6 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Thank you for your review. We are very pleased to hear that Presto Music have a very user friendly website allowing for easy searching through our wonderful extensive catalogue with competitive prices. Many thanks for your feedback and suggestion. We have passed this on to our team.

Rated 5 out of 5 stars

Came for ECM

Came for ECM. Looks like I'll be sticking around for a long time. Incredibly well organized and high quality selection of labels. The closest digital music can get to recreating the experience of walking into a record store.

5 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are thrilled to hear that Presto Music provides a fantastic well organised website for you to browse with quality labels available for your digital music enjoyment.

Rated 5 out of 5 stars

First mp3 purchase

Had to choose a download because the recordings where not available as CD's. Used their app and managed to download it to laptop. Will be easy now I am all set up. The music will stay on my account, and can be downloaded later if I loose or delete it.

3 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Thank you for your review. We are sorry to hear that the recordings you were looking for were not available as CD's however we are very pleased to hear that you found the music recordings available as downloads instead and you are able to listen to them using our app for your music enjoyment.

Rated 5 out of 5 stars

easy to navigate and to download

easy to navigate and to download. good selection.

2 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that Presto Music provide an easy to use website to browse our extensive catalogue selection with the availability to download your order with ease.

Rated 1 out of 5 stars

Purchased MP3 version of a cd

Purchased MP3 version of a cd. At first Presto tried to sell a different recording which was inferior. However, having sourced the version I wanted bi the Linos Ensemble, I cannot get it to play on my phone. :(

1 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Thank you for your review. We are very sorry to hear that you have experienced difficulty with your MP3 download purchase. Please contact us on info@prestomusic.com and we will gladly look into this for you.

Rated 5 out of 5 stars

I've been buying from Presto for years

I've been buying from Presto for years, CDs and downloads, and recommend them highly.

4 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that you highly recommend Presto Music for purchasing recordings available in CD and download formats and we sincerely thank you for your continued custom with us.

Rated 5 out of 5 stars

Good selection and fair prices.

2 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Thank you for your review. We are very pleased to hear that Presto Music offer a great selection of music to choose from at competitive prices.

Rated 5 out of 5 stars

Your site could not be more…

Your site could not be more informative. I can search in a huge offer of classical music. Either by mail or as a download, everything is perfectly organised.

3 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are thrilled to hear that Presto Music offers a fantastic informative website that is easy to browse and well organised providing multiple ways to obtain your music for your enjoyment.

Rated 5 out of 5 stars

A Bruckner favourite…

Great to be able to download a Bruckner Symphony that I first heard in 1965. So easy to download and I always return to Presto Music for my classical needs

2 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that Presto Music is your go-to retailer for all your classical needs providing a fantastic choice of music for you to choose from with an easy to use download process.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website - had the Delius music I needed. Straightforward to download after payment. I would use them again.

1 February 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear of your wonderful shopping experience with Presto Music offering an easy to use website to browse our extensive catalogue of music finding the recording of your choice easily providing a straightforward download process.

Rated 4 out of 5 stars

It’s a fantastic service

It’s a fantastic service. The new downloader went well eventually!
I use Qobuz Sublime and download prices there can be significantly lower for me so maybe have a similar scheme for us hardcore types? In any case I think your MP3 and Flac dl’s should be priced the same, qv Hyperion.
My streamer (Innuos) has qobuz built in the control app so I don’t see any chance of using Presto’s streaming service for the foreseeable future.

30 January 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Thank you for your review. We are pleased to hear that Presto Music provides a great service. We are sorry to hear that some of our download prices are not quite the same and we have passed your feedback on to our team.

Rated 5 out of 5 stars

Easy to order, be sure to get the right music format

Relatively easy to order and to download, although I had to download the Downloader before I succeeded in getting the audio files into my computer.
I ordered the maximum quality .flac files, which I later found out can't be imported directly into my Mac Music application. Presto Music made the ALAC files available for download, which is making the whole import process easier.

28 January 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Thank you for your review. We are sorry to hear of the trouble it has taken to download your files into your Mac Music application. We passed your feedback on to our Technical Team for you and they have advised that you can download the ALAC files and these should work without you needing to convert - we hope this is of help to you for future downloading.

Rated 5 out of 5 stars

First order was quick and easy and the…

First order was quick and easy and the bought FLAC (Shchedrin - Carmen Suite) is beautiful.

29 January 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear of your wonderful shopping experience with Presto Music providing a quick and easy ordering process with delightful recordings available in multiple formats.

Rated 5 out of 5 stars

I got just what I wanted

I wanted a specific arrangement by a specific composer, and I was able to get an mp3 file of it very easily -- just 1 track off 1 rather dated CD, so I didn't need to purchase the whole CD. I was very impressed!

29 January 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thank for your review. We are delighted to hear that you found exactly what you were looking for easily with Presto Music using our straightforward website that offers purchasing just how you like it!

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