Preston Baker Reviews 

After a mammoth 12 month wrestling match with solicitors and the Land Registry (woe is me) we eventually made our sale and managed to move. Nerves were frayed and anger raised, but Gemma Duxbury was fantastic throughout, doing all she could to shake up incompetent conveyancing and LR lethargy to get our sale across the line. We both have the bruises from banging our heads against the wall. Ever grateful for all of her help and support through that torrid process.

Gemma Carter did a brilliant job of selling our house from start to finish. When out first buyer dropped out halfway through the process Gemma contacted the other parties who had made offers and had resold it within 24hrs. Then towards the end of the process when the chain was creaking under the strain and looking like collapsing she went above and beyond to make sure we made it through to completion.

Gemma Duxbury was absolutely great throughout the process of selling our house. We would highly recommend her. Thanks Gemma.

We had a really positive experience selling our property in Headingley with Preston Baker. Jess was our main contact and we were immediately impressed by her confidence, knowledge and proactive approach to the valuation and marketing. Thanks to her advice and strategy, we found the right buyer. Throughout the process, Jess and Julie were responsive and supportive, helping us to complete on the sale. Thank you so much!

I wanted to leave a review for Jayne Tomlinson. I was the buyer but she was always so helpful and got back to me straightaway. Of If I were to sell my property I would definitely contact Jayne. I would highly recommend her.

I first contacted Preston Baker to come out and view my property in November 2024 for a valuation. After some pondering I finally decided in 2025 the time was right to move on.
I contacted Jayne Tomlinson, who did my valuation and her hard work/communication made the dreaded stressful house move everyone talks about, an absolute breeze.
The fees were extremely fair and good value.
Any questions from my buyers solicitors weren't sat on, I was kept in regular communication which made the whole sale process go quicker than expected.
Jayne has truly been fantastic, my property was advertised and had sold in less than a month, she was always available if I had any questions, and was also really personable, which added to whole process making it exciting and again such an easy experience.
I really can't thank her enough.

If the time comes to move on, I would 100% contact her again.

Also a thankyou to Georgia in the office, who was always on hand if I had any questions and was super lovely and helpful.

The whole team has been fantastic and I would recommend them to anyone!

Gemma Duxbury has been an integral part of my sales process, even when things have not gone the way we wanted she has been nothing but professional in executing all decisions and even working while on her holidays to keep me updated and informed. Has gone above and beyond. Have been using the mortgage team also from Preston Baker and they have been great as well at working out my complicated mortgage situation.

Gemma couldn’t have been more flexible, turned up on time and was extremely knowledgable and professional. Great comms too.

I’ve been dealing with Gemma Duxbury at Preston Baker while searching for a new home, viewing a few properties, and she’s been brilliant. From the very first viewing, she was warm, professional, and incredibly helpful. I really appreciated her proactive approach and the way she made sure I was always kept informed about next steps and progress. She made the whole process smooth and easy, exactly what you hope for when buying.

Also, her colleague Gemma Carter recently came to value our home and I was really impressed with how friendly and down-to-earth she was. She took the time to explain everything clearly, gave us honest advice, and made what could have felt like a daunting process very straightforward. I wouldn’t hesitate to come back to Gemma in the future or recommend her to others, she made a really positive impression.

We invited Preston Baker to give a valuation of our house on 16/8/25. The agent was professional and polite but the companies ridiculously high fees, which she obviously didn’t divulge until the end of our meet made our minds up for us. We discounted them as soon as she told us the fees were over £8000.

Very poor communication. Calls not returned and messages not passed on. The girl I spoke with, wasn’t interested when I said that I was disappointed with their service.
A lot of money for very little effort.

Bad experience never rang me back despite several calls enquiring about viewing a property. I gave up in the end. This is one estate agent that I will never use or allow family to use if selling a property.

Terrible estate agents - we are trying to buy our first home and have spoke to 3 agents from this company and every single one has been incompetent.

It is impossible to book a viewing and I feel we were constantly chasing for updates on offers and viewings to be told they will call back and they do not.

We loved a property, made an offer but the agents have completely put us off it and any properties listed by Preston Baker will be avoided in the future.

Looking at some past reviews from FTB this seems common. You are meant to be selling homes stop making people feel like nuisances trying to even get a viewing.

I instructed Preston Baker on a sale in good faith, based on what they present as a high-quality, proactive service — but my experience so far has been extremely disappointing.

Photos were taken and the property was listed, but that’s the bare minimum I’d expect from any estate agent. Beyond that, there has been no tailored property launch as promised. It took an entire week just to collect keys, causing unnecessary delays from the start.

Communication has been consistently poor — getting any feedback takes days, and we’ve had to chase for literally everything. On one occasion, we were reassured that an offer would be made, only to be told later that the viewer actually hated the location and wasn’t even financially in a position to buy. This is not the professional service we were led to believe we’d get.

Overall, Preston Baker try to make themselves look like they offer something above and beyond an average estate agent — but in reality, they’re actually worse.

Preston baker have helped us during the sale of our home. Jess who has dealt with us throughout has been there every step of the way. She has kept us updated and communicated with us from start to finish.
I would highly recommend Preston baker and Jess to help you with the sale of your house.
Thankyou so much for all your assistance and Jess an extra thank you you’ve really been amazing during this process.

Jess Fox helped negotiate a price that was both agreeable with the seller and ourselves. She was constantly in touch with updates and overall a very great person to deal with!

Preston Baker Doncaster have just helped me sell my home
Jayne Tomlinson is so professional and knows the industry well. She is an excellent communicator and has supported from the beginning to the end and always made herself available
If at first you are concerned with paying upfront don’t be as the service I have received was worth every penny
The team have also been supportive with quotations and solicitors and both have been excellent
Buying and selling a home is stressful and feeling supported makes all the difference
If you would like an estate agent that goes above and beyond then look no further
Thank you and special thanks to Jayne

Steph was super helpful in helping us buy our family home. Very responsive on messages at all times (which is great around juggling life, kids, work etc!) Steph was also helpful and honest when there were a few hurdles in the way with legal etc & liased with the sellers legal team on our behalf. The welcome to your new home gift and card was the icing on the cake. Thanks again Graham & Kirsty.

My husband and I are immensely happy to recommend Preston Baker, who, with the assistance of Gemma Carter sold our property in March this year. We were resident in our home for over 40 years and had very little knowledge of the real estate market, but the help provided by Gemma made the whole experience easier. Being of a certain age we had difficulty in fulfilling the technical requirements of todays property market, but Gemma was at hand to guide us step by step. The stress of viewing was made easier by Gemma’s organisational skills. 5 viewings in one day alleviated the inconvenience of preparation and leaving the premises. Great service.
Thank you Preston Baker & Gemma Carter.

It is with immense pleasure that I write this glowing review for Claire from Preston Baker Real Estate. We recently encountered an issue that, frankly, caused us a significant amount of stress and uncertainty. However, thanks to Claire's exceptional professionalism and unwavering dedication, this issue was not only addressed but completely resolved.

What truly stood out was Claire's integrity in handling the situation. Her high quality of service shone through in every interaction. Most impressively, Claire resolved the issue quickly and efficiently, minimizing any further disruption or anxiety.

We are incredibly grateful for Claire's hard work and commitment. She is a true asset to leadership at Preston Baker Real Estate. Thank you, Claire, for your outstanding support!