Preston Baker Reviews 

We bought our first home through Preston Baker, so figured we’d use them again when it was time to sell. From our first interaction with Gemma Carter we knew we were in good hands. Very supportive throughout the process and beyond. Would fully recommend.

Vanessa was excellent from start to finish - can’t recommend her highly enough. Extremely diligent from end to end and will be proactive to help the process run smoothly and efficiently.

Gemma Carter did a fabulous job helping me sell my house. She was always available to answer calls and keep me updated. Gemma has a calm but enthusiastic approach and made a typically stressful scenario much more manageable. Thank you Gemma

My experience with Preston Baker has been incredibly frustrating and disappointing. In December 2024, I contracted with them to sell my property at 28 Rowan Close and paid upfront fees. However, by February 2025, it was clear they had failed to perform their side of the agreement. My property was not marketed effectively, characterized by a lack of online listings, incomplete photos, and zero viewings. I received no feedback or updates, and communication was severely lacking.

I made multiple formal requests for my property to be withdrawn and my fees refunded, beginning in January 2025. Despite their stated complaint procedure, Preston Baker failed to acknowledge my complaints within the promised three working days, and the 15-day resolution deadline passed without any meaningful response. It took repeated escalations and direct contact with their CEO, Tom Kirk, and the owners, James Baker and Ian Preston, to elicit any action.

While a refund was finally agreed upon, the process was unnecessarily drawn out and required persistent follow-up. As of today, March 29, 2025, I still have not reached resolution, nearly four months after my initial request. This entire experience demonstrated a profound lack of professionalism, abysmal communication, and a complete failure to deliver on their contractual obligations. I cannot recommend Preston Baker and strongly advise potential clients to consider alternative estate agents.

A female director at York Office facilitated the transaction. Poor customer service and poor attitude. Letigimate requests questioned or declined.
Worst experience ever.

A big thank you to Gemma Carter at Preston Baker who has been a great support from start to finish. We purchased a property marketed by Preston Baker and Gemma was our point of contact. She was so friendly, helpful and knowledgeable we then went on to request Gemma’s support with our property sale. Completed this week, we are really grateful to her and her colleagues for their help in making this a smooth and swift transaction. Would fully recommend. Thank you!

Gemma Duxbury was fabulous .In the end for a variety of reasons we decided not to move.She marketed our property professionally and was always available and helpful.I shall have no hesitation in recommending her firm as and when opportunity presents itself

From our first meeting with Gemma Duxbury at our property, she demonstrated a thorough knowledge of the property market in our area and instilled in us her confidence in marketing the property. We received an offer within a very short time. She is extremely friendly and professional.

They were professional and helpful. We tried using another estate agent first and were up for sale ages with not many viewings. Changed to Preston baker and got lots more viewings and are now in our beautiful new home. worth every penny

We were first time buyers and Steph guided us through the whole process making it as stress free as possible. I would recommend to friends and colleagues.

Kirsty was great with us throughout the entire process to make certain we got completed in a short space of time before Christmas. Going above and beyond, taking and making calls out of normal office hours to ensure we had the confidence we needed to ensure things were progressing as quickly as possible

Steph (Preston Baker) was a wonderful support when selling our house late 2024. Our house sold in the 3rd week of being on the market, and this was because of Steph’s attention to detail and tenacious approach! Her communication was fantastic, and we never felt in the dark about progress of the sale. I couldn’t recommend Preston Baker highly enough. Thank you!

We finally managed to find the time to write this review since moving home
Gemma Duxbury was our sale agent and Carol Gunn dealt with our purchase. We have to admit they are both incredible at their jobs
Carol with her years of experience in the sector assisted us through the process. It was not a great experience with solicitors down the chain. However Carol was available at all times to answer our queries and liaise with the rest of the chain. I am impressed with her patience despite our innumerable phone calls and emails.
Gemma is local to where we lived and I must say that her ability to sense the local market is brilliant. She delivered what she promised. She was super quick in getting the advert out and helped us secure a sale within a reasonably quick time frame. For matters beyond our control the process dragged out longer than it should but Gemma did her best to liaise with people along the chain to get things going
I have to say without them we wouldn’t be enjoying our new home.

A big thank you to Lois Power of Preston Baker, for her professionalism and enthusiam when helping us to purchase our new home.
We were so impressed as she agreed to showcase the property at short notice (nothing was too much trouble and she kept smiling despite the weather and a really bad storm!
Lois always responded to our queries quickly and followed up immediately.
We would happily recommend her services.

It was a long haul from start to end to meet the conditions of the buyer but Preston Baker were always focused, diligent and ultimately helped ensure the sale went through.

Preston Baker have gone above and beyond in helping us buy our forever home. Their expertise and professionalism is second to none and they really care about you, even being available out of hours. We have been dealing with Claire and Steph and they are amazing. Steph even brought us a moving in present which was such a lovely touch. Lovely ladies cannot thank them enough for all their help and support over the past few months.

Steph was fantastic, very personable, knowledgeable, really pushed to sell our house at a time when the market was quiet, couldn’t recommend her more.

Steph Pim was brilliant to work with, available outside of office hours, really great communication and got me my asking price! 🏡

Delighted with the service and highly recommended!

Thank you!! 🙏🏼

We are so grateful to Carol Gunn for selling our house and especially keeping us in the loop with the process as it wasn’t straight forward due to a chain. Carol took charge talking to solicitors and other estate agents, this I’m sure got the results we needed.

Carol is very professional, friendly also cares about the outcome.

I would recommend Carol to anyone, in fact we already have. Do not hesitate to contact Carol if you are wanting to sell your property.

We had been with a different estate agent for months assuming they were the best option in Shadwell due to their marketing presence in the village. Having seen the property across the road sold through Preston Baker we decided to switch and immediately regretted not doing so sooner. Within a matter of days Julie and Gemma sold our property but not only that they followed up at every opportunity after the initial sale to keep things moving a long and keep us informed of how things were progressing.
From this experience we would highly recommend Preston Baker, they are very experienced and know what they are doing, and most importantly clearly understand their customers.