Preston Baker Reviews 

819
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and proactive approach throughout the selling or buying process. Many highlight the exceptional service, noting agents who go above and beyond to ensure smooth transactions and quick sales. Reviewers frequently commend the clear and constant communication, with agents providing regular updates and being readily available. However, some people mentioned experiencing poor communication, with calls not being returned and messages not passed on effectively. A few others felt that some staff lacked interest or care regarding their move, leading to problems, especially with the after-sales team.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting agents as proactive,... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's responsiveness, knowledge,... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers praising clear and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sold our house via Preston Baker which we found to be a great experience. Jess handled the sale- she was brilliant throughout- she understood the house and the area we lived in, organised a launch... See more

Company replied

Rated 5 out of 5 stars

Angela is the safest pair of hands you could put your sale into. She’s professional, friendly, insightful and really knows her onions. We had to accelerate our sale as we found our onward purchase soo... See more

Company replied

Rated 5 out of 5 stars

After a mammoth 12 month wrestling match with solicitors and the Land Registry (woe is me) we eventually made our sale and managed to move. Nerves were frayed and anger raised, but Gemma Duxbury was... See more

Company replied

Rated 5 out of 5 stars

Gemma Carter did a brilliant job of selling our house from start to finish. When out first buyer dropped out halfway through the process Gemma contacted the other parties who had made offers and had r... See more

Company replied


Company details

  1. Estate Agents
  2. Mortgage broker
  3. Estate Agent
  4. Property Rental Agency

Written by the company

Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

819 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(819)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never disappointed in Preston Baker …

I would never use anyone other than Preston Baker, they’ve been our Estate Agent a few times now and they have been so helpful, productive & get the job done! We’ve sold niche properties (equestrian) and they get the right people through the door, they don’t just rely on Rightmove to do the work, they target the proper audience, I have 100% faith in them so if you use them and be prepared to sell or buy quickly!!

6 March 2024
Unprompted review
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Reply from Preston Baker

Thank you so much for your review, and for taking the time to write it. It is very much appreciated.

Rated 5 out of 5 stars

Great customer service

My wife and I used Preston Baker Estate Agents to sell our home in 2020. We will use them again when we come to sell our current home due to the service we received. Outstanding attention to detail and customer service second to none in the Selby area.

5 March 2024
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you so much for your review. We really appreciate you taking the time.

Rated 5 out of 5 stars

House valuation

Great service. Sarah was very polite and knowledgeable. Would definitely recommend.

23 January 2024
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

Jess and Andy at Preston Baker

Jess and Andy at Preston Baker, worked so incredibly hard for us. We couldn’t be more thrilled with their positive attitude and professionalism. They made us feel like we were one big team and that working together our success was inevitable. They achieved this through brilliant feedback, availability, insightful advice, dedication, and a refreshing willingness to go the ‘extra mile’

It’s been a truly fantastic experience. Thanks so much

28 February 2024
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you for your review for Jess and Andy. It's very much appreciated.

Rated 5 out of 5 stars

Delighted!

We have been thrilled with every aspect of Jess and Andy from Preston Baker. They really are dedicated to helping people navigate through what can be a stressful time. We've both bought a house from them and now sold one. Jess and Andy did everything swiftly, professionally and took the pressure off us. Thank you both! Much appreciated.

23 February 2024
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you for your kind review for Jess and Andy. We very much appreciate you taking the time to write it.

Rated 5 out of 5 stars

Responsive, approachable & personalised service

We instructed Carol Gunn at Preston Baker for the sale of our property in Harrogate. Her approach was personal and she spent time to understand our situation.
Carol was approachable, responsive and enthusiastic. She was always quick to get back to us even if working late or on weekends.

9 September 2023
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you for your review for Carol. We appreciate it.

Rated 1 out of 5 stars

Worst experience of my life I thought…

Worst experience of my life I thought being logical if I'm buying of them I'll sell with them nothing logical there they wanted for me to move into rental accommodation why as they said you'll be in in no time it took 2 years 4 months so much for no time and they actually got the dates wrong the put me with a solicitor who doesn't do new builds then with 2 solicitors who couldn't communicate there so much more you wouldn't belive me all I can say like most people I know say don't go with them waste of space

24 January 2024
Unprompted review
Rated 5 out of 5 stars

We have been on a journey

We have been on a journey and Gemma Duxberry has been patient, understanding and supportive going through the process. We exchanged today and honestly, I wasn’t sure I would get to this point if it wasn’t for Gemma.

7 February 2024
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you for your review, and thanks for taking the time out to write it. It means a lot.

Rated 5 out of 5 stars

Highly recommend!

Gemma was so flexible with our needs when it came to selling our home, we weren’t sure exactly when we would want to list our home and Gemma helped us with preparing the photos and getting all of the marketing ready ahead of time. When we were ready to market Gemma guided us through the process brilliantly, keeping us informed along the way. The property launch went very smoothly and we agreed a sale just over a week of being on the market, and at over asking price.

Gemma’s knowledge has been key in selling our home for the best price possible, and we would recommend her and Preston Baker enthusiastically.

25 January 2024
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you for your review - it is much appreciated.

Rated 5 out of 5 stars

Hedley Conway 👏👏👏

Hedley provided a very friendly and relaxed yet extremely professional service. As first time buyers and not knowing much about the whole process, Hedley was excellent in sharing his knowledge and made sure we understood everything perfectly. Would highly recommend!

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Carol Gunn @ PB is Fantastic

Carol Gunn @ PB is probably one of the agents I’ve dealt with, whether on sales or rental.
She has the best approach, which consists of clear communication and ensuring that if there is anything she could assist with, then she will. It’s not just driving “sales”, for once an agent who actually cares about both seller and vendor even once a sale has been agreed.
Would highly recommend.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Professional throughout

Professional throughout, enthusiastic and innovative with their approach to sales. Lines of communication are very good. Photography is excellent.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Jess and Andy are amazing!

Jess and Andy are amazing! We had some problems selling with two other estate agents. We chose to go with Jess and Andy because of there dedicated work and reviews from other customers. We will be recommending them 100%.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

House sale with Hedley Conway

Sold our house with Hedley Conway from Preston Baker Selby. We used Hedley after struggling with prior estate agent for 6 month and needed a quick sale. Hedley was very down to earth whilst remaining extremely professional, kept us up date all the way through process and got the sale. Great experience all round and would highly recommend.

19 January 2024
Unprompted review

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