Pretty Green Reviews 

Excellent! Issue with a Christmas present delivery, I spoke to customer service and a replacement was sent out immediately for me. Amazing well done Pretty Green and Thank you

I've been shopping with pretty green for quite a few years now , all quality items ..really love this brand and have never had issues, until my last order , when the garments came through the door it seemed like a different company,the quality had completely gone downhill, don't know if they have different suppliers or what but unfortunately I won't be shopping with them again, I'm gutted because pretty green is pretty much all I wear .Thanks pretty green for the memories.

Love the style,stunning clothes but the quality is poor. I have one of the expensive puffas, hardly wear it . Button has already dropped off and a tear has appeared in the pocket.

Update after reply

I've already emailed you and the response is the same order number rubbish. I've had it for a long time which I've already explained, I've hardly worn it,but this rubbish has already happened. Won't be buying from you again, with your cut n paste replies . There's a reason certain makes give lifetime guarantees ,I've not had it email them. Changed my rating to a 1 star for the pathetic attempt

Sizing and quality of the Pretty Green brand is perfect. Very happy with items I have purchased.

I read the instructions on ‘returning’ an item.
It said to organise your own return or use their Return Service which was basically a return label to print out.
The cost for this £5 would be deducted from refund.
They didn’t say it was extra to the postage cost.
They refunded me & deducted £9.99 off my refund.
That, added to my initial postage cost when ordering,
Cost me £14.98

I suppose I should have read the small print. I’ve been using pretty green since 2007 so have spent a great deal of money over the years. This is first time I’ve returned an order and wow it was a mission. Firstly as a customer I am made to pay for return postage so that’s £4.99 each way. Then I’m informed that it’s a £5 return fee. So I’ve sent an item back and paid pretty green for the privilege of owning nothing. When questioning via customer care they had no interest other to send me a link proving that I should have read the terms. When I suggested I’d like to take it further I was told the process to complain was to email directly to the person I am complaining against and they would forward to a manager. This Was Joseph by the way. Defensive, awkward and not customer focused at all. Tbh I’ve taken the hit, been robbed by pretty green. Shame, love the gear but will NEVER use them again. Be aware folks!

It's my second time ordering from them, the clothes are exact in sizes. Great quality and material as described. Can't be happier.

Bought 2 t shirts and a salmon polo for work on the recent sale. Got a great deal for a quality products, look and feel lovely.

Only thing is as I’m not a very lanky tall lad, the t shirts are a bit long. I love the jeans but I know as I’m on the more stocky side there’s no chance with me il getting into them so I didn’t pull the trigger.

Just want to point out that if they did like a ‘medium (short)’ sizing option for tops that would be amazing. I’m not saying for trousers do something similar because I can imagine that’s a lot of effort for minimal gain but I believe the tops can cater to many more people who enjoy the brand but look slightly off with the sizing since I’m a more built 5’9 medium than a lanky 6’2 medium.

Still love the product but if I could sew, I’d take an inch and half out the length that’s all.

It is only when something goes wrong and how a company deals with it that you get to understand what a company is really like.
I bought a pair of Leather ‘Deck’ Shoes (so called) from Pretty Green in July 2022.
I didn’t actually start wearing them until about December 2022 and even then only maybe once or twice a week. By December 2023 they were showing considerable wear under the heel where two holes had appeared and by the Spring of 2024 they were totally unusable in the wet. They are obviously not proper deck shoes, which, as I know from experience last for donkey’s years, even with regular use.
I pointed this out to Pretty Green last month asking if it was usual that a pair of their deck shoes should last for what amounts to a few months wear in total.
I received a prompt reply from someone called Joseph who went directly into defensive mode, immediately quoting the consumer act of such an such a date, only 6 months to complain, you’re out of time, rules are rules, no compensation blah, blah blah etc.
I replied to him asking what made him think I was looking for compensation and that in actual fact I wasn’t so much complaining as pointing out a problem that he might appreciate being made aware of.
I went on to say that I was of the view that I was doing the company Pretty Green a favour by pointing out what appears to be a fault with one of its products and that any reputable company would be thankful for such information and be concerned that such a lapse could happen. 
Needless to say, no reply!
I realise now of course the Pretty Green is anything but a reputable company and really could not give two hoots about its customers.
As I said earlier, a company only truly shows its colours in how it responds when things go wrong.

Excessive postage and returns costs make buying from Pretty Green non-cost-effective. Since my local store in Liverpool has closed it's made it nearly impossible to choose the perfect item and exact fit by mail order.
£5 postage, £5 return postage and a £5 return handling for something that doesn't fit is an insult.
Don't waste your money.

The quality of the pretty green is fantastic but what’s going on with the sizing is insane I used to wear medium & it was like extra large so I tried small & still massive so I tried extra small & still to big & I am not talking about the oversized stuff either I know the oversized look is cool if your Liam Gallagher or a trendy teenager both of which am sadly not!.
Please bring back real sizing for the real people cheers.
Dave,Andy,Jack,Callum,Gaz,James,Matt,Mart,Will,Tom,& Alex

Bought a jacket from you in oktober! One of the buttons went of the jacket leaving a small hole in it! I made a contact with custumerservice and asked if they could send me a new Button instead of send the hole jacket back! Unfortnatly it was not possible! I then asked for a small refund or discount for my next buy, but CS made It so hard I decided to just let It be! So now I used a jacket with a hole in it! PG lost a customer! Realy nice brand, but bad CS! Both parts need to be good to be a good buy!

Pretty Green used to be decent. Used to do top quality clothes. My last order, I ordered some jeans which were too big. I returned them for an exchange (while continuously checking the website to see if they were in stock, which they were) and was given a refund and told they weren't in stock. I then had to place a new order in the correct size. Bare in mind I had to pay £5 delivery for the first order, £5 to return and another £5 for the next order. That's £15 in postage alone. I got my new jeans that fit perfectly. I've worn them a handful of times and the button has popped off. I have contacted customer services to see what they can offer as I refuse to spend another £5 to return them and having to pay yet another £5 to get a new pair sent to me. I will update my review as this progresses but so far it has been an awful experience.

Update: been given a refund for the delivery costs and the return fee has been waived. I’ve requested another exchange so just got to wait to see if they are in stock this time round. Customer services have been very helpful very quickly.

I purchased a Christmas gift in October. I was misled into believing this was a limited edition item.
I tried to return the blanket on 4th January, only to be told that they have a 30 day return policy. This is preposterous as who would return a Christmas gift BEFORE Christmas? I was never offered a gift receipt & have been provided with inconsistent, misleading & incorrect information at every encounter. Customer service is appalling. Avoid at all costs!

The two chaps , Joel and Dylan, were exceptional in their customer service approach. Keep hold of them as they will drive more sales in this shop. Well done fellas. Best. Max
PS that shop was called Sa-kis!

Was a long time online customer (no more).Customer service is absolutely crap.

I've been buying PG for years now, never ever had any issues, any returns have been dealt with, without any problems, I get a birthday discount code and Christmas gift every year, so glad PG was rescued a few years ago as I'd greatly miss them

I’ve purchased many items from Pretty Green. Excellent quality and fast delivery. Although a little disappointed that free delivery over £75 is now unavailable.

A order by the peaky blinders, pretty green air max and levies is cool as fuk, with French undercut hairstyle

I love my new parka its comfortable and looks great
Delivery came pretty quick