Pretty Green Reviews 

Horrible jacket, and we had to pay to return it! Never again.

Absolutely love this store,quality items at bargain prices,very fast delivery too. And their Customer Service is great,contact them and they reply almost immediately,and they are patient enough to check items,to give advice on sizes etc. Defo be ordering more.

Ordered my items and very happy with the service, fast delivery and true to size on the clothes. Thanks again and for Joseph who looked into my order, will be ordering again!

Cheers

I just wanted to provide some feedback for Tyler and the duty manager who worked with him tonight at your Meadowhall store.

I'd been in the shop earlier in the day and bought a polo shirt. When I got home, I found another one I liked but needed it before I go away tomorrow, so I was too late to get it delivered.

I rang the Meadowhall store at 8:30pm on the off-chance they had it in stock (it was in the sale so thought it would be unlikely). Tyler answered the phone and was extremely helpful. It was such a nice change to get good customer service, as I can't remember the last time I actually received good service.

He went and looked on the rack in the shop to find the shirt, but said they might have been boxed up to send back to headquarters as it was sale stuff, to make room for new stock. He went through the boxes for me and found the shirt in both L and XL and they left them on the counter for me to try when I got there.

I drove straight to Meadowhall and got there just before closing, tried the shirt and thanked Tyler and his colleague in person and asked them what I could do as a thank you. He said he would appreciate some feedback being sent through.

If you could thank them both for me and mention that I took the time to email you as promised, that would be appreciated.

Thank you for the excellent service.

No customer service, impossible to contact for returns or refunds. Leave well alone.

I have ordered thousands of pounds of clothing over the years from PG, and I can honestly say they are an absolute shambles.

Sizing is terrible, standards of clothing has gone down the toilet, and the returns process is an absolute joke.

They owe me money now and I cannot get anyone to help me, terrible company now, STAY AWAY!!!

And their response below is an absolute lie. This company are frauds, do not get involved.

Spent alot of money over the years and just received items from a order and not one item fit me, I have stuff in the same size I wear but every item I tried on was no way the size it claimed to be.
And the thing is if I order a size larger it will be like a tent (I have done this) the only good thing I can say is customer care will refund it so I'm just disappointed really as I wanted these items and I have another parcel being shipped today that will just be going back.
The QC isn't there anymore and I want to give pretty green a good review but it's going downhill.
It seems like you just stick tags on every size without checking.
It is pot luck if you get stuff that fits now.

A firm favourite super clothes and always arrives well

My current favourites …have purchased a few products recently superb service and great products a special mention to Joseph who offers exemplary customer service…highly recommended

Joseph had my issue resolved within 10 minutes if my initial email and response times was under 2 minutes each time. And was very polite!

I have ordered from pretty green for years without many issues. However, I placed an order at the start of December (a Christmas present for a family member) and one day checked the dpd shipping tracker which had told me that the items had been sent back to the sender. I emailed their customer service which were originally helpful and told me they would send out another parcel and even refund the shipping. This was now mid December. However, I have still not received anything and so have contacted the company multiple times and have received no response. They have taken over £150 from me and I have not received any items. All I want now is a refund, but I’m not hopeful that that will ever happen. Very disappointed and annoying.

Brilliant Customer Service and big shout out Joseph in Customer Care. Super helpful and responsive. Other companies could learn a thing or two here!
I'm a regular customer at Pretty Green. On this particular order I had a number of delivery issues with Royal Mail. Obviously not PG fault but the way they managed the situation was excellent, fair and fast. Items received and very happy!
THANK YOU PRETTY GREEN

I have been ordering clothes for over two years now and have placed several orders and I have not been disappointed. I love the style and the customer service is amazing and responsive, especially Joseph!

I had two items that didn't fit. I made contact with Joseph at Customer Services and experienced the best customer service!
Since Covid customer service has disappeared, until this experience with Joseph, thank-you. What could have been very difficult was made surprisingly easy through your communication and support

I regularly shop at pretty green and am always happy with their clothes.
This was the 1st time I’ve had to contact customer services. It was a bit slow getting a response however I’m giving them the benefit of the doubt due to the postal strikes, assume they were busy with customers wanting to know where their orders were.
I wanted items exchanged, they were very quick to refund and send replacements. They kept me up to date via email.
I’d recommend pretty green.

Burnage jeans + poloshirt delivered next day! Excelent quality and fit true to size. Happy customer!

Won't be ordering anything from pretty green ever again due to the disgusting service they provide.

Just wanted to say a massive thank you for your excellent service. I enquired about some spare buttons & after a few short prompt messages all was sorted & I received the buttons FOC within a couple of day. so impressed with the prompt friendly professional service. A special mention to Joseph who handled my query & did a great job.

I will be definitely buying Pretty green products again off the back of this & will be telling others about the amazing service provided.

Keep up the good work!

Pretty poor - After giving you a 5 star review in June and ordering more clothing the quality has gradually gone downhill- The last order the quality was embarrassingly bad. A hole in the sweatshirt, two tee shirts the same but different colours both sized differently but made in the same place ? you used to be reliable on quality but after this I think it is time to look at your output and manufacturers. Very disappointed.

I made a purchase online earlier in the week for shoes and a jacket and paid for next day DPD delivery.
During the order process they offered me a 10% offer so used that and made the purchase.
No email confirmation was received so contacted customer service who said my order could not be found.
Then they cancelled order and asked me to re order again without honouring the 10% discount-so in effect charging me 10% for their error.
Shocking service and won’t be using them again.

The reply below has come after a total fiasco with customer service.

They decided to offer me the 10% but the two items have now gone to full price.
So they wanted me to send them the original discount code,pay full price and then they would send me the refunded difference.

I have far better things to do than waste my time trying to make a purchase.
I declined the offer.