I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service! I had a unique issue with my return which went wrong because of an error made by post office. Customer service team were very helpful and gave me a full refund. Thanks so much! Also the dresses were a great material unfortunately they were too big so had to return.
15 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were happy with the quality of the products purchased.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing Customer Service
I made an error in my order as I was ordering a dress i've had my eye on for a long time which had come back in stock (the previous time I missed out as I took too long to enter my card details). I contacted customer service to update the sender name and apply the welcome code I missed out on due to desperately trying to check out. CS team went above an beyond in only half a day to rectify my mistake of their own kindness. Happy to support a brand like this who puts customer experience first over sales - lots of brands could learn from this!
15 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team!
We love to provide helpful and timely service and it's wonderful to know we met your expectations and went above and beyond.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Perfect occasion dresses
Excellent customer service and quality items at reasonable prices.
11 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team and are happy with the quality and price of our items.
We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Very happy customer
Really quick, responsive customer service. Helped me as much as they possibly could. Very happy customer thank you!
7 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team and will pass your lovely feedback on to our team!
We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Exceptional customer service … 5 ⭐
Exceptional customer service … 5 ⭐
Had an issue with a dress that I loved when I tried it on - Hannah worked directly with me to resolve the issue.
The dress was absolutely beautiful & I look forward to purchasing more from Pretty Lavish again.
Highly recommend ❤️
7 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We're so sorry that you have had an issue with a dress within your order.
It's wonderful to hear you have found the support from our customer care team so helpful and they have found a suitable resolution for you.
We value our customer feedback and its wonderful to hear of your continued support for the Pretty Lavish brand.
The Pretty Lavish Team x
Beautiful dresses and very reasonably…
Beautiful dresses and very reasonably priced. My experience with support was so seamless and speedy, even over the bank holiday! Will definitely be returning.
6 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team. We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Exceptional service
Received such great service from Hannah and the team. So helpful and supportive with my order.
3 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with Hannah and the team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing customer service
Amazing customer service. Emails responded to so quickly even on a bank holiday weekend!
Thanks so much Hannah for all the support with my orders.
Can’t wait for the orders to arrive.
3 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your recent review,
We are delighted to hear you have been pleased with the service recently received when reaching out to our customer care team.
Feedback is so important to us and we hope you enjoy your order when this arrives!
Best wishes
The Pretty Lavish Team x
No customer service, if your order goes wrong you're f....d!!
My order from Pretty Lavish was delivered to the wrong address by DPD. After contacting DPD, I was informed that they are unable to assist further and that I must resolve the issue directly with the sender.
As Pretty Lavish can only be contacted via email, I have already reached out and submitted the required form provided by DPD to initiate an investigation and arrange for my order to be retrieved and delivered to the correct address. However, I have not received any confirmation that my email has been received or that the issue is being addressed.
As I have already paid for this order and have yet to receive any meaningful response or resolution I request a full refund. PL sorry to say, you have nice clothing but your customer service is absolute rubbish!!
30 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your feedback, and we’re very sorry to hear about the issue with your delivery.
We can confirm that our Customer Care team has been in touch and your case is currently being investigated with DPD. Please be assured that the team will work to resolve this for you as quickly as possible.
Feedback is important to us and we can assure you our team will continue to keep you updated and will ensure a suitable resolution is reached.
Best wishes
The Pretty Lavish Team x
Perfect fit, slightly cheap fabric
I received my dress super quickly! The fit is very flattering and my normal sizing (US 6) fit perfectly! My only complaint is the sheerness/fragility of the fabric. A slightly more opaque and more flexible fabric would be more fitting for this dress. Regardless, I’m keeping it and very excited to wear it to a few spring and summer weddings I’m attending this year!
22 March 2026
Reply from Pretty Lavish
Thank you for your recent feedback.
We are delighted to hear you have been pleased with the sizing and fit of your recent order.
We do truly value your product feedback, we do continuously review our products and try to ensure accurate information is provided on the product pages on site to assist our customers with their purchase.
Please do share any social imagery as we love to see our customers in their Pretty Lavish outfits!
Best wishes
The Pretty Lavish Team x
Lovey items
Lovey items, always wish I could wear everything I see! Only thing for me personally is I would love to see more style options in the bigger sizes (14/16) and items in petite too. Really happy with my purchases though, thank you!
28 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear you have been pleased with our recent sample sale purchases!
We are always looking for ways to improve our sample sale events, and your feedback is incredibly valuable in helping us do that.
We hope to welcome you back again soon!
Best wishes
The Pretty Lavish Team x
Sample sale was great got some lovely…
Sample sale was great got some lovely dresses
28 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to share your feedback with us.
We are delighted to hear you have been pleased with the recent sample sale you attended and purchases found.
We do hope to welcome you back to a future event
Best wishes
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your recent review,
We are delighted to hear you were happy with the service recently received.
We hope you will return to shop with us again.
Best wishes
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear you have enjoyed your time visiting our recent sample sale.
We truly value your loyalty and support, especially as you’ve attended our events before.
We hope to welcome you back again in the future.
Best wishes
The Pretty Lavish Team x
Excellent customer Service
Ordered a jumpsuit which was stunning but it had a slight fault with it. I emailed pretty lavish and the customer service was brilliant - it was resolved very quickly and without any problem. Will definitely be buying from them again
17 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are so pleased to hear you had a positive experience throughout your contact with our Customer Care team.
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Sting you for postage on faulty goods
Ordered a coat, paying for delivery. When it arrived, the coat was faulty with a seam which should have run down the front edge running diagonally across the front. Emailed them to let them know it was coming back with a fault, PAID to return it and ordered a replacement paying AGAIN for delivery. When they issued a refund they didn't include the cost incurred in returning a faulty item or the original delivery cost.
What they did do when I emailed them to tell them I was sending back a faulty Item was to tell me not to send it back but to send photographs and give them time to consider it. What is the point of me sending photographs when I am sending back the actual coat? Their return form allows you to show the reason for the return is that the item is faulty. And why should they sit on my money while they "consider" a fault that is patently obvious. If they had looked at it before despatch it presumably ???? would not have been sent out in the first place.
Legally, they are required to pay both the delivery and the return costs when refunding a faulty item. So they are operating outside consumer law.
Lastly, they sent me a link for a review to be published on their own website. Surprise, surprise it does not appear although later reviews by satisfied customers have been uploaded. So don't trust their own reviews as they obviously only show the positive ones.
In fairness they have refunded the money as indicated in their response below and have published the initial review on their website. However, they state they have refunded both delivery costs as a "goodwill" gesture. There is a legal requirement to refund both the delivery and the return costs for faulty goods. They're not doing more than they are legally required to do.
1 February 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue you experienced with the coat you received and appreciate the opportunity to respond.
Firstly, we sincerely apologise that the item arrived with a fault. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been to receive a garment with a seam issue.
We can confirm this is being looked into internally.
When you contacted us to advise that the coat was faulty, our team asked if you could provide photographs and allow us a short period to review the issue before returning the item. We do ask customers to contact us prior to sending a faulty item back so that we can assess the problem and determine the quickest and most appropriate resolution. In many cases, this allows us to confirm a fault immediately and arrange a solution without the customer needing to incur return postage costs.
In this instance, the coat was returned before we had the opportunity to review the issue and advise on the next steps. Had we been able to look into the matter first, we would have been able to provide guidance on the return process and potentially remove the postage and delivery costs you incurred when sending the item back and ordering a replacement.
That said, we completely understand your frustration and, as a gesture of goodwill, we have now refunded the delivery costs associated with this order and your second order.
We are very sorry for the inconvenience this situation caused and appreciate you bringing it to our attention. Customer feedback is extremely valuable to us, and we will continue working to ensure a smoother experience in the future.
Best wishes,
The Pretty Lavish Team x
Incredible quality and fast delivery
Incredible quality and fast delivery! Choose the 2-5 day delivery and it came within 24 hours. Beautiful dresses and quality is great.
19 February 2026
Reply from Pretty Lavish
Thank you for your review,
We are so pleased to hear you have had a positive experience with your delivery.
We are also so happy to hear you loved the quality of the items you ordered!
We will be sure to share your feedback with our warehouse and Customer Care team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Great!
Great!! I have two dresses and a jumper, the knitwear is a soft and looks more expensive than it is!!! Customer service I have encountered has also been 10/10!
12 February 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are so pleased to hear you have had a positive experience throughout your contact with our Customer Care team.
We are also so happy to hear you loved the quality of the items you ordered!
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Beautiful quality & outstanding customer service
I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less stressful. We compared with other brands, but the quality didn’t come close. We chose the Amelia One Shoulder Crepe Maxi Dress and my bridesmaids can’t wait to wear them! I’d 100% recommend Pretty Lavish - the customer service team were amazing throughout.
16 February 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are so pleased that our customer care team were able to support you in this and that you have had a positive experience throughout your contact with us.
We are also so happy to hear you loved the quality.
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Returns
I needed to return a dress but had problems with postal company. Pretty Lavish were extremely supportive when I emailed them explaining this; reassuring me that I would be able to get a refund for the dress even though I had exceeded the 14 day return limit.
Great, prompt service
10 February 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear you experienced an issue with your return, however we are pleased that our customer care team were able to support you to ensure your return was successful processed.
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
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