I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The clothes are always great quality…
The clothes are always great quality and the customer service is quick and so helpful. Would definitely recommend for some beautiful wardrobe staples!
9 February 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that are super happy with the quality of the products ordered!
Your feedback means a lot to us and we will be sure to share this with our team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
I had received a faulty dress so…
I had received a faulty dress so contacted the customer service team. They responded after 48 hours and were able to resolve my issue no problem. They gave me different options and I decided a a full refund would be best in this situation which they granted no issues. Very pleased with the customer care.
9 February 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service amazing and are happy with the options provided to you to resolve your query!
Your feedback means a lot to us and we will be sure to share this with our team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Be very careful when ordering
Be very careful when ordering.
Dresses are fine, but just be careful about the ridiculous return charges. Given this is mainly an online retailer you have no choice but to order to try on. You’re charged a huge amount for delivery, and then if you need to return something, not only do you have to pay £4.50 to generate the return QR code, but they then charge you an ADDITIONAL £3.95 for the shipping fee which they deduct from your return. I recently placed two orders, both with items that required returning - as a result I’ve spent near on £40 in delivery and return fees with not a lot to show for it. Huge rip off! Wouldn’t bother ordering again which is a shame as some of your clothes are quite nice.
27 January 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review.
We’re sorry to hear of your disappointment with the delivery and return charges applied. Our delivery and return fees are kept in line with industry standards and reflect the use of reliable, tracked services to ensure orders and returns are handled securely.
Customer feedback is important to us, and we appreciate you taking the time to share your comments.
We’re currently working with our returns provider on a solution to allow multiple returns to be consolidated under one label, helping to reduce costs for customers while supporting our sustainability goals.
Best wishes
The Pretty Lavish Team x
Amazing customer service and dress quality exceeded expectations!
Amazing customer service and the quality of the dresses exceeded expectations!
Andi and Chantelle from Pretty Lavish were assisting me with an order issue over the busy festive period and they couldn’t have been more helpful!
Can’t wait for all my bridesmaids to wear their dresses this summer.
8 January 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service amazing and are super happy with the quality of the products ordered.
Your feedback means a lot to us and we will be sure to share this with our team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Very good customer service.
I received very good customer service. They were very helpful and resolved my issue satisfactory.
12 January 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service very helpful and our response helpful and that we were able to resolve your query.
Your feedback means a lot to us and we hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Excellent Customer Service
Great customer service with fast, solutions-oriented response.
12 January 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service very helpful and our response fast and we were able to help resolve your query.
Your feedback means a lot to us and we hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Thank you for the amazing service
I’ve been seriously impressed with Pretty Lavish’s overall service but customer service in particular. In today’s world where you are usually dealing with chat bots, Pretty Lavish has been the complete opposite. I had a complicated order issue (not a fault of PL) and Hannah from customer service was super helpful and patient. Their order systems seem to work like clockwork and I’m so glad I’ve decided to buy 6 bridesmaid dresses from them. The dresses are amazing quality, super comfy and my bridesmaids LOVE them. Thank you so much!!
12 January 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review.
We’re delighted to hear you were pleased with the support from our Customer Care team, and we’ll be sure to share your kind feedback internally.
It’s wonderful that you chose Pretty Lavish for your bridesmaid dresses and that you were so happy with the quality and fit.
Wishing you all the very best for your special day.
The Pretty Lavish Team x
Delivery was quick
Delivery was quick. What I didn’t like and will stop me ordering again is the postage to receive item/items and then to return them cost to much. I have never had to pay such costs from other stores so for this reason I will shop elsewhere.
8 January 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review.
We’re really pleased to hear your order arrived quickly, however sorry to hear that the return postage costs were disappointing for you.
Our delivery and return charges are kept in line with industry standards and reflect the use of tracked, reliable services to ensure orders and returns are handled securely. We do appreciate your feedback regarding these costs as we continue to review our services.
Best wishes
The Pretty Lavish Team x
5 star bridesmaids' dresses
I recently purchased bridesmaids’ dresses from Pretty Lavish and could not be happier with the whole experience.
The dresses came in a beautiful variation of colours, and the quality is excellent. (Exactly what you hope for when ordering for such a special occasion.)
Delivery was quick, and the presentation boxes were beautiful; felt really luxurious.
I did need to contact customer services about one part of my order, and the team were fantastic; quick to respond, very helpful, and wonderfully personal in their approach. (Thank you for this!)
Overall, I am extremely impressed. I can highly recommend Pretty Lavish and would happily use them again!
29 October 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear you have chosen Pretty Lavish for your bridal party!
Feedback is so important to us and we really appreciate your comments on the dresses chosen for your important day!
We will be sure to share your kind words with our Customer Care team, they work hard to assist all customers in a timely and friendly manner and its wonderful to hear you agree.
Best wishes
The Pretty Lavish Team x
Excellent customer service
The quality of the clothes are amazing I have bought 3 items now from the site. So happy with. The customer service is also very good and they have been so helpful dealing with my queries!
1 January 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our quality amazing and our customer service very helpful!
Your feedback means a lot to us and we hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Excellent customer service I made an…
Excellent customer service I made an error with a late return and they kindly allowed me credit, responding super quickly even on Christmas Eve and resolving so I could relax knowing I had not lost that money over Christmas!
24 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that our customer care team were able to help resolve your return query. We will be sure to share your comments with the team.
Your feedback means a lot to us and we hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Appalling customer service
I have placed five orders with this company spending in excess of £350. I ordered a dress that looked long on the model but at 5'7" thought it would be okay. It touched the floor with heels on. I returned it. As usual I had to pay £4.50 to cover the cost of the return...no problem there I suppose. You are asked to return all orders within 48 hours of raising a return. I rushed it to the post office. Waited a few days and they received it. I received updates regularly and then I was notified of my refund. They deducted another £12.95 as refund of their shipping costs. I wrote to their customer services telling them that their description was incorrect...the dress was way too long. I received a reply from their customer services telling me that it's all in their terms and conditions and that I should have read them. Appalling customer service.
I will not be ordering from them again...the quality of their clothing isn't that great generally either- cost per ware is hgh. I feel that most high street stores offer better quality and cheaper. They certainly don't charge you over £17 for placing an order and changing your mind.
You can see from their reply to my review. The information was incorrect on the item I purchased....I have them enough time before I left a review.
Of the items that I have previously purchased..I can honestly say you get much better value from other retailers and customer care. Beware before purchasing..
8 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re sorry to hear your recent experience was disappointing.
Our customer care team explained the delivery charge deduction and where this information is displayed on our website to provide clarity around our returns process. The item was returned as too long, and we confirmed that product descriptions and imagery, including model height tags, are provided to help customers assess fit and length, which can vary depending on individual height.
As an online retailer, we aim to provide as much information as possible to support customers when shopping online, and we do value all feedback shared. Your comments have been passed on to the team. Should there be any concerns with an order, we always encourage customers to contact us before returning an item so we can assist where possible.
Please do reach out if you require any further support.
Best wishes
The Pretty Lavish Team x
The service at Pretty Lavish is exceptional!
The service at Pretty Lavish is exceptional. You receive very friendly help and they genuinely think in solutions. They have a beautiful, exclusive collection. Highly recommended!
22 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re truly delighted to hear that you had an exceptional experience with our customer care team. Our customer service strive to provide positive customer experience and we will be sure to share your feedback with the team.
We look forward to welcoming you back again soon!
The Pretty Lavish Team x
Pretty Lavish are a really helpful
Pretty Lavish are a really helpful when I wanted to know when my dress would arrive.
I love my Pretty Lavish Dress, wore it for my work Christmas party and got so many compliments on the dress.
7 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We are so pleased our team could help you with your delivery details. Customer service is incredibly important to us, and we are so delighted to hear you loved wearing your dress for your work Christmas party and that you got lots of compliments!
Best wishes
The Pretty Lavish Team x
Delayed return
I’m post partum and ordered a few dresses for a family maternity shoot. However due to my toddler being unwell I was unable to return the items I didn’t wear within the return period. I emailed the customer service assistants who were super helpful and quick with replying. With Christmas coming up every penny counts so I’m grateful a refund/credit voucher was possible.
5 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re delighted to hear our customer care team were able to assist and support you during such a busy time.
Customer experience is important to us and we will be sure to pass your kind words onto the team.
We truly appreciate you choosing Pretty Lavish and hope to welcome you back again soon.
Best wishes
The Pretty Lavish Team x
Ordered dresses for a wedding returned…
Ordered dresses for a wedding returned 2 the courier lost them and the customer service with pretty lavish was amazing they sorted it all out and refunded me. Thank you
12 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re sorry to hear about the delivery issue you experienced, but we’re so pleased our team could step in and take care of everything for you. Customer service is incredibly important to us, especially when things don’t go to plan.
We hope this restored your faith in Pretty Lavish, and thank you so much for your patience and understanding — it truly means a lot to us.
Best wishes
The Pretty Lavish Team x
Pretty Lavish Pop up
I popped into the pop-up shop and absolutely loved it! 💖 All the girls were so lovely, friendly and so helpful. The rails were filled with the most gorgeous pieces, and it was such a nice morning to browse through everything! I would love to see more of these✨🛍️
13 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re so pleased to hear you enjoyed your visit to our Sample Sale and had such a nice time browsing. It’s wonderful to know the team made you feel welcome and that you loved the pieces on display — feedback like this means so much to us.
We’d planning on exciting events for the new year, so thank you for sharing your experience and support.
The Pretty Lavish Team x
Amazing variety of bits
Amazing variety of bits! Lovely girls running it aswell
13 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re so pleased to hear you enjoyed your visit to our Sample Sale and to know the team made you feel welcome — feedback like this means so much to us.
We are excited on plans for future events in the New Year and we hope to see you there!
Best wishes
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your review,
We are pleased to hear of your positive experience with Pretty Lavish.
Best wishes
The Pretty Lavish Team x
Excellent quality of dresses and customer service
Ordered my bridesmaid dresses from here is the colour Sage and we love them!! The colour quality and styles are perfect as just the same as the website - great value for money! Customer service team were speedy to reply and really helped me out with my order, thanks again! Would 1000% recommend pretty lavish for customer service, and quality bridesmaid dresses 🥰
11 December 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re so happy to hear you loved the Sage bridesmaid dresses and that the colour and styles matched your expectations perfectly. It means a lot to know you found them great value for money, and that our customer service team were able to help swiftly with your order.
Thank you for trusting Pretty Lavish for such a special moment — your recommendation truly means everything to us. We hope you and your bridesmaids felt amazing on the day.
The Pretty Lavish Team x
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