I order from Prezzybox from Australia to my UK family. Only issue is the default country stays Australia, despite entering a UK address, but can be resolved by paying through PayPal, which I don't r... See more
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Bought as a gift for Christmas for a colleague whose family love games and drinking. So seems the perfect present. Ordering was easy and delivery was within two days and well packaged, I would def... See more
An unusal gift for foodies. The items have a long date which means I was able to buy them and package up before Christmas but the recipient doesn't have to use immediately. They are available in veg... See more
I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it does not look like bagpuss apart from the colour, the... See more
Company replied
Company details
About Prezzybox
Written by the company
We're on a mission to create moments of happiness for friends and family, by delivering the extraordinary.
We aim to sell the kinds of gifts to trigger that moment of excitement and elation when you find them, when you give them, and when they open them.
Sale
GIFTS FOR HER
BEST SELLERS
Contact info
United Kingdom
- www.prezzybox.com
Gutted I had to order online as my…
Gutted I had to order online as my local prezzybox closed down but amazing product and fast service ty
17 January 2025
Lovely choice of gifts
Lovely choice of gifts, some difficult to get on the high street. Communication & tracking great & goods well packed
17 January 2025
Easy online order
Easy online order , good customer service with regular updates. Great product and price .
8 January 2025
Lot's of gift ideas in stock with…
Lot's of gift ideas in stock with competitive pricing.
Packaged well and arrived on time too.
15 January 2025
Absolutely appauling
Absolutely appauling. Bought in store. Item was faulty. Conveniently no one in store could refund. Wrote a complaint to the specific store and the manager sent back a sarcastically toned email. The end advised I should email ahead of going to the store yet again so they can advise of the timing in case they are short staffed or management are busy. So I need to plan my day around when you have one member of staff available to return the faulty item you sold !!!! Trying to avoid refunds??? Absolutely dreadful service. Manager that sent the email has no idea of customer service nor how to address a complaint. AVOID !
Edit. They claim not to have any information when I provided what was requested.
However, in the meantime the Area Manager has provided a refund given how appauling the service was instore
23 January 2025
Unprompted review
Reply from Prezzybox
Hello!
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Unfortunately, we have not yet received the necessary information from you to resolve this matter promptly and to your satisfaction. Please provide us with the details we need via reply email and we will do our best to assist you as soon as possible.
The Menkind Team.
Prompt response to order and info…
Prompt response to order and info useful. Did their job well.
15 January 2025
I didn't get to see the product but my…
I didn't get to see the product but my sister loved it
14 January 2025
Very happy customer
I needed some gifts for a friend who is challenging to buy for
Prezzybox gave me so much choice
Very affordable
Great delivery
Glad l took chance on them
14 January 2025
Great communication
Great communication, goods were of a high quality, arrived quicker than expected.
14 January 2025
Quick dispatch and delivery.
Website easy to navigate. Great choice of items at good price. Dispatched and delivered in good time. Good communication from purchase to delivery.
13 January 2025
Awful company
Awful company, ordered on a Saturday with next day delivery, came 8 days later and one of the products was broken - completely missed my best friends birthday, will be avoiding in the future
13 January 2025
Reply from Prezzybox
Hi! Thank you for your feedback! We sincerely apologise for the delay with your order and for the disappointment caused by the damaged item. This is far from the experience we aim to provide. We have flagged this with the delivery company to help prevent this issues from happening in the future.
We have refunded both the delivery fee and the cost of the damaged product. Thank you for bringing this to our attention, and we appreciate your feedback.
The Prezzybox Team
not delivered on time…
i spent some considerable time finding a company that had gifts and had a next day delivery. they were not delivered the next day so came too late for me to give as birthday presents. contacting them was of no help either, so although the quality of the gifts for the price was good they were of no use to me and therefore a waste of money.
3 January 2025
Reply from Prezzybox
Hi! Thank you for your feedback, and we are sorry for the disappointment caused by the delay in your delivery.
We understand how frustrating this must have been. While most Next Day deliveries arrive on time, delays can occur during busy periods. We have refunded your delivery fee and we sincerely apologise for inconvenience caused.
We appreciate your comments and hope to improve your experience with us in the future. The Prezzybox Team
Bracelet
Bracelet is lovely bought as a gift for my husband for our anniversary I'm sure he will love it
2 January 2025
Very good service
Excellent service and quick delivery.was packed well so no breakages.
10 January 2025
Great experience
Great experience! Website was easy to navigate and order from. Great selection of products, and quick dispatch and delivery. Will definitely use again.
10 January 2025
Exciting presents
These are presents, which my daughter will be excited about. They are not yet opened, but were delivered in perfect condition.
10 January 2025
No problems with purchase
No problems with getting my gifts. Fast delivery, items packed well and arrived without damage. Only concern was one item had an expiry date not too far away, so had to be used quickly
10 January 2025
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