I placed the order on December 27, until today I do not have a shipment. The company is unable to help. They said waiting 2 weeks. I do not recommend. I have no money, I do not have a lens.
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Thank you i got my canon zoom ef 75-300mmlens last week.it was well packed and it was in perfect condition from john brunswick.
Tyron is a top man bought my Sony A7III from him great service from start to finished highly knowledgeable and wants the best for his customer rather then most wanting to pawn off there most valuables... See more
Company replied
I must admit, I don’t normally leave reviews on websites, but I have to make an exception in this case. I have found the customer service offered by Prima Photo & Video to be exemplary. The correspond... See more
Company replied
Company details
Written by the company
Prima Photo & Video is a premier online retailer of camera gear, including DSLR Cameras, Mirrorless Cameras & Compact Cameras, Lenses, Accessories, Drones & much more. We are based in Ireland, but we offer free worldwide shipping on all orders!
Contact info
Creevagh RP Manse, Knocknamaddy, A75 AN20, Ballybay, Ireland
- 0838987551
- info@primaphotovideo.com
- www.primaphotovideo.com
4.5
Excellent
129 reviews
No recent history of asking for reviews
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I placed the order on December 27
I placed the order on December 27, until today I do not have a shipment. The company is unable to help. They said waiting 2 weeks. I do not recommend. I have no money, I do not have a lens.
19 February 2022
Thank you i got my canon zoom ef…
Thank you i got my canon zoom ef 75-300mmlens last week.it was well packed and it was in perfect condition from john brunswick.
15 February 2022
Always quick delivery and excellent…
Always quick delivery and excellent communication
26 October 2021
Reply from Prima Photo & Video
Thanks so much for your kind words, James. As always, it was a pleasure being of service to you, and I look forward to doing business with you again in future.
Very good service
Very good service, camera comes very quick, get good discounts,next time I get back to buy other stuff for my canon camera.Very thanks ☺️
19 October 2021
Reply from Prima Photo & Video
Thank you for your kind words, Lina! It was an absolute pleasure being of assistance to you, and if there's anything we can help with or provide advice on in the future, please do not hesitate to contact us.
Still waiting for it
9 October 2021
Reply from Prima Photo & Video
Hi Joseph,
We see that your order was delivered on the 20th of September 2021, at 14:56pm, so I'm not sure why you've left us a 1-star review saying that you are still waiting for it.
Your tracking number, that we provided in an email to you, is 4423047753, and the courier was DHL.
Fantastic customer service
Fantastic customer service. I have purchased a few items and all are perfect and arrived when said
21 September 2021
Reply from Prima Photo & Video
Thanks so much for your kind words, Stephen. We really appreciate your kind words, and we appreciate your continued support.
First class
First class. delivery was a bit slow they blamed covid on this otherwise everything was great answered all my questions on WhatsApp and could even talk to them on the phone. I saved over €250 on the camera and picture's were brilliant like like he said they would. I couldn't recommend them high enough
5 September 2021
Reply from Prima Photo & Video
Thank you so much for your kind words, Thomas. We really appreciate you taking the time out to leave us a review, and we hope you enjoy your new G7X III.
Great service and great communication.
4 September 2021
Good but not as good as 1st experience
This is my 2nd time shopping with Prima. My 1st time was a 5 star review and my camera arrived in days in perfect condition. I wanted to give the same 5 star however I had to give a 4 star for the following reason.
I needed a lens to video a wedding on the 31st of July. I asked them if the lens was in stock and they said yes, so I ordered it on the 23rd, expecting it to arrive in time for the wedding as it was in stock.
It appeared that in stock meant in stock with their supplier in France, not actually in Ireland. Needless to say my lens didn’t arrive on time for the wedding which was very frustrating.
I just wish they were clear. If something is in stock, I assumed it was in Ireland ready to go, not having to be shipped in which in turn meant a longer delivery process.
So to summarise, yes the equipment was in perfect condition etc, they are reliable, however if you need a piece of equipment for a shoot/ wedding/ event, don’t rely on them for it to arrive on time for the event, if they say it is in stock, it might mean having to be imported from France and delivered 12 days later.
It does say delivery 6-12 days on their website and mine arrived on the 12th day so give yourself the 12 days incase. If your event is before the 12th day it may not arrive on time as in my experience.
17 August 2021
Reply from Prima Photo & Video
Thank you so much for your kind words, Colin. We look forward to doing business with you again in the future!
An absolute pleasure to deal with
An absolute pleasure to deal with. Extremely knowledgable about cameras and equipment and will point you in the right direction for the budget you have. Would highly recommend dealing with Prima Photo & Video. Five stars ⭐️⭐️⭐️⭐️⭐️
16 June 2021
Reply from Prima Photo & Video
Thank you so much for your kind words, Gary. It was a pleasure being of assistance to you, and I look forward to catching up with you again soon.
Where shall I begin...
Where shall I begin... First is the delivery, placed the order on 17th of May and received it on the 1st of June, AliExpress delivers faster. I got in contact with customer service to cancel my order after 5 days no update on the order and I was told that the order had been processed, what processed meant was, they generated the shipment and boxed the product, I believe it is very hard to take the product out of the box and put it back on the shelf, it took another 2 days after that for the product to be collected by the delivery service. Hiding behind COVID-19 to excuse poor service, it is common practice nowadays for seller to get away with bad service. I received the product as mentioned, on the 1st of July, the product works as intended so far. I ordered a black camera and the packaging is for a silver camera, it might be a customer return, I do not know but on the website it was not advertised as such. Overall, bad bussiness I would shop elsewhere and save me the waiting and hassle. Order number PP1552.
4 June 2021
Unprompted review
Reply from Prima Photo & Video
Hi Alexandru,
Thank you so much for taking the time out to review your experience with us.
Our reviews are a huge part of not only learning what we do right by our customers, it is also how we learn to do better by them; so yours will, most certainly, be taken to heart.
We have collated a bulleted response to your queries and issues below, so please let us know if we have missed anything:
1. As you've stated, you placed your order on the morning of the 17th of May, and received a confirmation email stating that your order may take as long as 11-16 working days (in extreme cases), for it to be delivered.
This information is noted on our website as well, and can be found here:
https://primaphotovideo.com/pages/delivery-information
and again here;
https://primaphotovideo.com/pages/covid-19-delivery-delays
Unfortunately, the delays experienced are due to a reduced distributor workforce, as well as the knock-on effect of delays with all of our courier partners, and are completely out of our control. Unfortunately, this has been solely due to the effects of the Covid-19 pandemic.
As a business that has, and will continue to weather the storm that Covid-19 has brought upon the entire retail, hospitality, tourism, aviation, as well as several other sectors within Ireland and the world, we cannot emphasize enough how we do not use Covid-19 as an excuse for anything.
Due to the logistical nature of our online retail business model, we are heavily dependent on other role-players who have, in turn, been heavily affected by the events of the past 14.5 months.
2. When you contacted us on Saturday, 22nd May, 4 working days after placing your order, to cancel with us, we informed you that it had already been processed at that point in time. What that means is that your order has been packed, and collection has been booked in with our courier partner.
Our cancellation policy concerning orders that have been processed can be found here:
https://primaphotovideo.com/pages/warranty-return-policy
Due to the reasons stated above, we are at the mercy our courier partners as to when that collection will take place which affects the delivery timeframe. We do expect, as industries continue to reopen and become less reliant on couriers, that the timeframe between processing and collection of orders will become much, much shorter.
3. In reference to our conversation on the 22nd of May, we also offered you the option of returning your order to us within the standard 14 day return window for a full refund. Your response to that was one of thanking us and wishing us a good weekend - a conversation we were happy to have with you outside of our office hours as we wanted to provide you with the best and quickest service possible.
4. We are shocked to hear that the colour of the camera on the box does not match the colour of the camera you ordered. We can absolutely assure you that we do not ship customer returns back out to customers - all of our products are brand new items. Our stock is received from the relevant manufacturer, which in this case is Canon, stored in the warehouse, and then shipped out when an order is received. We have never once had a return of a Canon EOS M200 camera or kit.
Again, to help alleviate this issue, you are still well within your return window, which means that we can have a replacement sent out to you with the correct matching box.
If there is anything that we can do to reassure you that we want nothing more than for you to be a satisfied, happy customer, please let us know.
Our reviews over the years stand as a testament to the quality of service that we provide our customers. We would love the opportunity to turn your experience with us around for the better.
Again, our sincerest apologies.
Fantastic service
Fantastic service, great prices and the item came very quickly. I couldn't be happier.
14 May 2021
Fantastic!
Fantastic to deal with - fast, communicative and brilliant value. Highly recommended!
12 May 2021
Item was delivery quickly and it's…
Item was delivery quickly and it's working out great so far.
5 May 2021
Give it a go
Absolutely phenomenal service! Good prices and free delivery! Took a while for delivery but their customer service more than made up for it!
3 May 2021
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