Primark Reviews 

Lulu at the Stockport branch is a real gem, she was so lovely and helped me solve my issue with my click and collect order, she was kind, attentive and extremely helpful, went above and beyond, her customer service should make this branch’s entire staff very proud, what a lovely young lady

Click and collect order - all went smoothly however 2 days later email stated delay and later same day a further one saying they were unable to fulfil order. Still waiting on a refund despite the, saying within 5 - 10 days and believe me impossible to talk to a human at best you get a generic email when using their online form. Wouldn’t recommend

I like to shop there as you can find what you looking for and also I buy kids clothes from them.

Taken items back 2 white rose 3 weeks ago no money back ,not one person as got in touch no phone number and customer service is terrble

Great customer service visited your Tottenham Court Road branch on 4th Dec after failing to get my clothings from harrow and Watford stores . I couldn't find the sizes I was looking for and one of your staff Muhammed Amin went out of his way a few times to the backroom warehouse to find a few sizes I was looking for my grandkids Xmas presents .without him it would have been another disappointing day for me Muhammed Amin gave a fantastic customer service and I'm very thankful for that

Click & Collect in Sheffield city centre doesn’t seem to be working correctly at all. Apparently lots of complaints and staff have been hired specifically in store to try and sort it all out.
An item I bought on click & collect was out of stock so was supposed to be refunded to my account within 7-10 days. It wasn’t. Customer services were not responding to emails so had to go back into store to try and get help. Ended up dealing with a ‘manager’ called Stafan who was as much use as a chocolate fire guard. He was unhelpful and disinterested. He tried to palm me off on to the bank even though it’s had nothing to do with the bank and it was the fault of Primark.
How do staff like him get given senior roles?! No wonder there’s so many bad reviews on here.

sent it to the wrong store for click and collect. they sent me an email saying it was on the way to a store i hadn’t picked, i immediately changed it from the link on the email but they still delivered it to the wrong one.

I ordered a Christmas Wreath and other items via click and collect. I collected my 2x parcels. When I got home I realised the wreath was missing from the package. I immediately raised an enquiry with customer services via their online form and had an automatic reply to say they would respond within 2 days. They didn’t reply. I have been on their online chat numerous times trying to get an update but they are unable to help other than advise they have marked my enquiry as urgent. I then raised another enquiry via their contact form due to not receiving any replies and I had an email advising they will contact their warehouse. I’ve not heard anything since. I’ve emailed twice and again no reply. There is no contact number available for me to call. Ultimately, they have taken my money, not provided me with the item and they have not kept me updated re their enquiries. I’m very unhappy with their poor and inadequate customer service

Primark click and collect i would stay away from it as I have been treated disgustingly and if there customer service or helpline as they call it it is an unhelpful service . I purchased a full set of family Christmas pajamas and paid for them to collect in store and when i got the text to pick them up they had only sent one pair out of six.I have contacted the customer service team and sent proof a week ago 28-11-2025 and i have not had a reply or a resolve .The items ordered were to go to a very large family gathering all matching now the time scale and the fact they are not acknowledging my complaint makes me feel that one of our families are going to be very disappointed.I am disgusted at the lack of response as the email acknowledgement states they will reply in two day so i am waiting for items that i have paid for and not had. Avoid Click and collect and also a store that dose not respond to correspondence.I do not complain about things going wrong but the service is shocking

AVOID Click and collect, appalling paid for 6 items 5 were missing no refund, sent an email and been in the shop no one knows nothing, and still not been sorted

Customer service it awful. Ive been trying to contact regarding my click and collect. I had the dispatched email but not ready to collect. Ive emailed with no response, the chat doesnt transfer to a human, the plymouth store doesn't answer the phone. I dont want to go all the way into the city centre and it not be there. (Wanting to limit town trips as just had surgery) but also dont want to miss my collection window like others ended up because they had no notification to collect.
GB4238059585

Never ever will I order from click and collect again! They were awful. I ordered 2 pairs of flared leggings I went to go and collect and opened it to only see 1 pair they chased after me before I could even go back and said they will have to take my order off me as the whole order isn’t there. Which I didn’t understand because they were the same item just two of them. So I said can I not just get a pair from the store to make up for the order I was told I couldn’t do that. So they said to cancel so they *cancelled* it for me. Didn’t receive any refund for about 5 days. Went back today to ask about it and the order was never cancelled. So I asked them again can you please cancel the order as I have already now bought them in store as they are USELESS. I’ve come away from the click and collect received my confirmation email about a refund and there is only a refund for one of the pairs of leggings. So I am now only getting £13 in return when it should be £26 in return. I am LIVID. Never ever will I be using click and collect again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Purchased £38 worth of underwear, all the same, several sets, for my teenage son. Meeting up with my son a few hours later in the same shopping centre, I realised that I'd seen one size and picked up another. Primark would not take them back as it would be unhygienic. They were clearly still in the same packaging that I had purchased them a couple of hours earlier but I was told it was written on the back of the receipt, "no underwear returns".
I thought terms had to be clearly shown and text on the back of a receipt in small print is not clear!
I was told this was standard policy in all stores which I know to be untrue.
No more Primark shopping for me.

Ordered something for click and collect, primark took the money and failed to deliver. Since then they have blanked all my emails. Don’t bother doing click and collect as I am having to try and take them through small claims court to get money back.

I am very upset with the remarks made by member of staff at the Fosse Park store last night When I was having a conversion with my two teenage sons a member of staff walked pass and asked me to move out the very rude attitude towards me the when I asked what was the matter he was abusive like don't talked to me in that manner I asked him if there was a problem of some sort but his attitude was very bad as a customer I was very disappointed with this guys attitude towards me. I wont be using this store ever again.

Had an item of clothing last week still got the labels on and they will not exchange it for a bigger size even with the labels on. not impressed

Avoid Primark like the plague!
Used the Click & Collect service only to find my order to be missing items upon getting it home and opening the packaging. Having contacted the customer service team immediately, I have since waited almost two weeks for them to finally get back to me saying they have investigated the issue and found nothing wrong with the order through their systems, therefore washing their hands of the issue and refusing to offer a solution in the form of an exchange or refund. This is incredibly frustrating as I have received an order that is missing items, Primark has taken my money, and they are failing to accept responsibility or show any accountability whatsoever. Despite what their “systems” may say, I can categorically confirm that my order was missing items. Whatever happened to ‘the customer is always right’? Primark’s attitude is very much screw the customer, and that’s as clear as day!

I warn everyone to avoid Primark like the plague! Unfortunately, it’s not only their clothes that are cheap - it’s the entire organisation. Utterly unacceptable.

Click & collect terrible

Ordered 3 items 2nd November. Was emailed on the 6th November to say it’s being picked. 8th November 1x of the items was out of stock please wait 10working day for a refund. Now 29th November still no refund. No reply to the emails sent either

But the other 2x items on my click & collect I returned in store the day I collected them. (Which was a Saturday) I had that refund the Monday, 2 days later. You also can’t exchange with the click & collected with items purchased in store.

Bought 2 items online 16/11/25 for collection 19/11. I have visited Primark practically every day and they informed me yesterday that the order which was needed for today, has not even been dispatched and to contact them direct for a refund. I had already place an issue on their official form 25/11 & got no response. Linked into the live chat with Lee L who cut me off after 50 mins of waiting then Judith O. I received the same response copy & paste 3 times in the interaction, for any questions raised, saying they were sorry and they take complaints seriously etc. I asked for a if/when it would be dispatched. Answer was that the issue has been raised! Asked for cancellation of order & a refund and I got the sorry and they take complaints seriously etc. again! She then terminated my live chat. Nearly 90 mins. No product, no info when they would be dispatched, no info when I can expect it and no info on the right to cancel & receive a refund. Absolutely dreadful service. Will never use again and would never recommend Click & Collect.

Primark website is dreadful! It needs to be fixed as impacts customer satisfaction