Printerpix UK Reviews 

Received another person's order.
It's impossible to get any contact with them ,the chat bot repeats same answers and says someone will get back to me, 3 weeks later and nothing.
Reporting faulty item always comes back with error code?
Do not recomend this company,poor customer services and expensive postage costs.

Wish I read these reviews before placing my order.

Ordered a photobook and went for lots of premium upgrade options so ended up costing me over £60 but was a special gift so happy to pay it. Book arrived damaged with pages stuck together which left ink transfer and creased pages. Have tried contacting customer services multiple times, initially asking for a replacement to be sent and eventually a refund as have ended up ordering elsewhere with it being a gift and running out of time. Still haven’t received any kind of response or even an acknowledgement from customer services at printerpix so looks like I’ll be going down the visa chargeback route. Absolutely disgusting. Avoid.

I had an issue with a canvas I ordered and initially thought they wouldn’t reply to my issue . I couldn’t have been more wrong . They went far beyond and replaced the picture . Great communication and very pleased . I can confirm you can buy with confidence .

Ordered a canvas for my Nan’s 90th birthday (30th August) on the 24th August with rush delivery and website stated latest delivery would be 28th August, ensuring it would arrive to gift to my nan.

NOTHING HAS ARRIVED STILL! A beautiful birthday gift totally ruined and a very disappointed Nan!

EVRI tracking has stated ‘awaiting parcel from sender’ since 26th August and there’s been no movement! I’ve tried emailing the company everyday since 28th August and am being completely ignored.

Absolutely disgusting service considering the trust and money I put into this company for such an important gift.

I hope someone from Printerpix sees this and sorts this issue out asap. I expect a clear explanation and resolution asap.

UPDATE 11/09/26 - Despite the company’s response to this review 3 days ago stating someone would reach out to me, this never happened and the item unsurprisingly still hasn’t arrived. Horrendous service.

My replacement order finally arrived after the courier stole the last one the quality isnt as good as I hoped but at least I actually got something fir my money now I removed my previous negative review as the customer service weren't taking my word for it when my item was stolen by the driver I had cctv to prove nobody arrived when PayPal got involved it was all sorted

I have emailed the company everyday and now think I'm being ignored.
My order has not been sorted and feel that now they have my money they don't care.
I hope to get something sorted soon as this is just not acceptable.

Ordered a blanket in June, wrote a review on trust pilot due to very poor customer service, printerpix replied on my review to apologise and requested I try again for a refund of damaged item, at least they were quicker to reply on a bad review as I am still waiting for a response and refund 3 months later! Shocking service

I originally gave this company out of frustration 1star but today I have to admit it's 5 stars all the way they really have gone out of there way to make me happy that I used printerpix so a big thank you to all the team who went the extra yard for me. Order number CO41E93497 canvas print I ordered came with the edges cut off I immediately contacted there robot to be told that a replacement would be made since then I have not received any communication whatsoever I think as do many others on this site believe they are just hoping that we all get fed up and put it down to experience

Order nos. 46282667 & 46282666

PLEASE CONTACT ME URGENTLY – DAMAGED BIRTHDAY GIFT AND UNAUTHORISED SECOND ORDER

I honestly don’t know what else to do to get someone from Printerpix to respond to me. I ordered ONE personalised photo slate as a very special birthday present for this Friday. Printerpix then created/charged me for a second separate order that I did not authorise. I contacted you immediately about this and have been repeatedly trying to get a response, but nobody is answering my emails and I cannot reach a human through your chat or telephone number.

Today the gift I actually ordered has arrived smashed, with a substantial piece broken off the slate. I am absolutely devastated. This was an incredibly sentimental present and I now have no gift to give on Friday. I also cannot afford to simply purchase another one elsewhere while waiting indefinitely for Printerpix to respond.

Your own damaged-order policy states that damaged products qualify for a free replacement and, if that cannot be provided, a full refund. I need someone to contact me TODAY and arrange an urgent replacement at no cost to me, preferably dispatched by an expedited service so I have some chance of receiving it for Friday.

I also need the completely separate, unauthorised second order/charge refunded.

I have photographs of the damaged item and packaging and can provide all order numbers and previous correspondence immediately. Please, can an actual member of staff contact me rather than directing me back to the same email/chat channels that I have already repeatedly tried.

I ordered by mistake (order number 46283644) and tried to cancel minutes later, but the AI bot keep saying cancellation isn’t possible and I can’t chat with a human. Will have to ask PayPal to step in

I ordered pictures after a holiday away. They were stuffed into a box with some of them hanging out the side on arrival, with this I have around 20 photos with damaged corners and bends in them.

I contacted PrinterPix on the day 16/7, which I got an initial response - I sent through photos of all the all the damaged images. Then no response, I’d get automated messages saying if I don’t respond my ticket will close.

I sent follow up emails on 21/7, 26/7, 28/7. In between that I sent messages on the chat between that time too.

I then get an email on 20/8 saying the chat function wasn’t forwarding messages we apologise for missing your message… still no answer though, so I followed up asking why nothing had been responded to. Then got the same ticket closing automations again.

I have been more than fair, not seeking refunds just wanting to have my issue rectified but after 6 weeks of trying to get 20 images replaced it’s gone on long enough. Would not recommend.

I ordered calendars and paid to have their logo off. Upon getting calendars the logo was printed on all my calendars. I reported it to customer service multiple times stating it was being put a priority. This has not been the case at all. I have had to jump through hoops and will continue to do until something is done to correct this mistake. So far this has been 2 weeks from when I got my calendars delivered to me, with multiple reports with absolutely no response back to fix the problem

Customer service is good. The quality of the puzzle is very poor. My mum was a bit disappointed the puzzle pieces are all the same shape as well and it came completed so she’s just put it in a frame because it’s flimsy

🚨 DO NOT USE THIS COMPANY – MY EXPERIENCE HAS BEEN EXTREMELY NEGATIVE, AND I WOULD NOT RECOMMEND THIS COMPANY.🚨

THE PRODUCTS I RECEIVED WERE NOT AS DESCRIBED AND, NOT FIT FOR PURPOSE.

The picture tiles I received were extremely disappointing. The quality and appearance were nothing like what is shown on their website. The material appeared to be cheap, tacky grey plastic, and it does not hold on the wall with the cheap plastic strip at the back.

What has made matters even worse is the complete lack of customer service and communication.

THE COMPANY DOES NOT RESPOND TO EMAILS.

THE ONLINE CHAT IS EFFECTIVELY NON-EXISTENT.

You receive automated BOT responses, followed by a message saying that an agent will be available. You can then sit and wait for hours, only to find that NO HUMAN AGENT EVER RESPONDS.

This is completely unacceptable.

***PRINTERPIX DIRECTORS***
DAYA, Mohamed Kazim
DAYA, Murtaza Ali

SHOULD BE ABSOLUTELY ASHAMED OF THEIR MALPRACTICES AND FAILING TO RESPOND IN ACCORDANCE WITH THE CONSUMER RIGHTS ACT 2015

If I could give less than 1 star I would, stay well clear of this website all they do is take your money and don’t deliver the goods. I have sent 11 emails and no one gets back to you, they must have the most useless staff working for them who can’t even do the easiest of tasks and reply to an email. All I have asked for is a refund but obviously that isn’t going to happen. I would class that as theft as I have nothing to show for it. Will never ever be using this website again and I will make sure word gets round that nobody else uses it either.

UPDATE: Despite a reply to my previous review stating that they had emailed me, I have had no email from them. Obviously just an AI response....

Printerpix are amazing. I got a poster printed recently and the price was great, it was printed and delivered very fast also. I love the quality of the poster, so would definitely recommend and I will use them again for sure.

Customer service non-existent!
For such a highly advertised service with several mails every day with promotional codes and fast printing and delivery, I am surprised to see that there is no way to get in contact with them for an issue. Raised various tickets via the automated chat stating someone would be replying via email but no record received or recorded ticket nor any reply was ever received. Emails sent to both customer service emails (.com and .co.uk) and no note of acknowledgment.
The web form also never works, keeps failing stating the order number was wrong when it wasn’t.
Having spent £175 for a wedding album to gift to the newlywed in two weeks time, the quality was not bad but the prints between the binding were highly shrunk altering the images way too much I’d not feel comfortable in giving the album as a gift.
I followed the recommendation from the chat box to alter the project online for reprinting but no acknowledgment or reply to confirm if this has been marked for production for a reprint…
I am highly disappointed in having to go around in circles for weeks with no reply and I wouldn’t even hope for a refund at this stage should I need to just make a new order as I bet I’ll be just wasting money I don’t have just to ensure the album I need is ready for when I have to gift it.

Such a nightmare and probabaly just wasted money and time trying to seek for a resolution.
Will probabaly never trust them again for a project.

Do not ever buy anything from this company.
The customer service is so painfully useless.
We paid a lot of money for the extras, they never turned up , they refuse to send them , the customer service do not reply and the link they send on this site to reply does not exist.
We even got told that if we want the extras to go to our local shop and buy them, so unbelievably unprofessional.
Please, please stay away and spend your money with a different company.

Absolutely shocking. I ordered a set of thank you cards for my kids teachers in June ahead of school finishing. The cards were never delivered and they consistently failed to reply to my queries, asking for a refund on their chat. Today, out of the blue, I receive a notification that they have shipped my order, that's 3 months too late! They are still not giving me an option for a refund, and ive now moved to a new adress, so it's a total joke! I'll never order anything from them again. Worst customer service ever!