Printerpix UK Reviews 

Non existent customer service who have ignored my numerous messages and emails. My order never arrived and now I’m out of pocket with no item and no way of getting a refund.

How funny that Printerpix suddenly reply on a bad review with complete lies…. I have had zero communication from them and the fact they use Evri, the UKs least reliable delivery service, as their courier says it all.

I also contacted Evri who told me they were liasing with Printerpix to get me a refund…. Both completely useless.

Very simple to download and choose how you wanted your picture to ve mounted.
Good follow ups and prompt delivery.
Great result, I immediately did another picture to match.

Having tried a rival company and found it very difficult to navigate I tried Printerpix and couldn’t believe how easy it was to set up my calendar ready for printing. The finished calendar is lovely, good quality paper and an excellent print quality. I had my completed calendar in just a few days and was kept informed of progress throughout. Would definitely use again.

I have ordered and completed many photobooks with Printerpix and have always had great service and quick deliveries. However, on this occasion 2 x 200pg A4 photobooks were ordered on 04/08/26, then were allegedly with the courier with a tracking number. No albums have been received despite trying unsuccessfully to contact customer support team/chatbox raising ticket numbers, but still no response. Come on Printerpix, I would like a human to discuss where they are, and what they are going to do about the order/replacements....

Terrible company. Took payment and have never been sent my order. Emailed asking for a refund but never got a reply. Do not use this company

Complete sham of a company - do not USE! Tried ordering a photobook using a groupon voucher - was only mean to have to pay the £7.99 P&P but after going through the whole process of making the book and finally going to the checkout they were trying to charge me £44!!! Tried contacting them with no success so have cancelled my groupon voucher and have been refunded. So angry that I spent ages on the photobook and have ended up with nothing.

I love using printerpix, they are great to deal with, I have a big family & I have made memory books for them all. Fast efficient & prompt service

Appalling!

Ordered a personalised cushion on 12th August which was two weeks ago. Need it for a friend who is moving across the world on Friday and my order has still not been delivered!

Contacted that useless online chat who keeps telling me my order cannot be found despite payment leaving my account, a confirmation email and order number of 46275453. The online chat has told me this needs to be escalated to the team on numerous occasions and still I am yet to hear from anyone!

Unable to ring and speak to a human so will need to try and order from somewhere else and pay an extortionate amount of money for next day delivery and then try to cancel this order and get my money back.

Absolute waste of my time and customer service is shocking!

I’m being ignored after a trustpilot review is created and I’m asked to email them (again).

The response to this review will be an automated AI; it will tell me to email a customer service address that does not respond.

CAN A HUMAN TAKE A LOOK AT THIS AND GET IN TOUCH WITH ME PLEASE. Don’t ask me to email as it does not get responded to. RE 46271800

Easy to use website.
Bargain price with Groupon.
Fast delivery, quality photobook.

The experience of going online and doing it was okay, but the product that arrived was so blurred I cannot use it. I have to put it in a cupboard out the way. I didn’t want people to see something like that.

The print was great, however it was sent in a bubble pocket envelope with no do not bend sticker. As a result the print has creases in it. A piece of card in the envelope or sending in a tube would have been better.

First time ordering photos online and first time in decades actually having photos again. Absolutely delighted with them and set me off with scrapbooking! Really good quality prints. Will definitely be ordering again! ⭐⭐⭐⭐⭐

Was promised a replacement TWICE for a damaged product - it has NOT been sent. Seems impossible to get them to resolve this.

The photo book was pretty easy to make once I got the hang of it and I was thrilled with the result, very nice quality, clear pictures, arrived swiftly.

If there was a minus-star rating for Printerpix, I would give it.
This company’s customer service is an absolute joke. I received an incorrect item, and despite repeatedly trying to get this resolved, I have been completely unable to speak to an actual person.
I have contacted Printerpix through contactus@Printerpixcom and contactus@printerpixin and Instagram.

Instead of receiving any meaningful help, I keep receiving the same automated message telling me that my issue has been “passed over to a human representative” and that I will be contacted shortly.
It has now been over TWO WEEKS. Nobody has contacted me!

I have already provided the information required to identify my order, so please do not respond to this review with another generic request to email customer services. I HAVE ALREADY DONE THAT — repeatedly.
Printerpix, please look at order #46264616 and actually investigate what has happened. I am not asking for another automated apology or another promise that someone will contact me. I want a genuine human response and a resolution to the incorrect item you sent me.

What is particularly frustrating is that your company appears perfectly capable of taking an order and taking payment, but when something goes wrong, there seems to be no accessible customer service whatsoever.
I am leaving this review because I have exhausted your advertised methods of contact and have been left with no other option.
Printerpix — order #46264616. Please actually look at the case, contact me, and resolve it.
If this is eventually resolved, I will consider update my review. Until then, based on my experience, I cannot recommend Printerpix and would strongly advise potential customers to think twice before ordering.

I was told my order number 46273113 would arrive by 11th August - 25th August and I am still waiting. I have received someone else's order and have sent at least 5 messages to the company but no one is responded. Very disappointing!

UPDATE I have emailed Printerpix again with the correct order number and my email address as requested and have received no response, not even from the AI bot. So Printerpix have taken my money, will not respond to me, and I don't have my order. I don't know what else to do....

I ordered a total of 4 prints having used this company before and been impressed with the quality. I only received 1 print and contacted customer service to ask for my other prints to be sent out. I have been waiting for over 6 weeks and keep receiving responses stating that "a human" will contact me back about my missing items. I still want my prints and/or a refund and it seems like that is impossible. I will not use this company again and will advise anyone against it. Thoroughly disappointed.

Not the best quality for price paid, frame feels cheap, picture is cropped and image quality not the best

exactly as in the image and easy to hang up, also unreal delivery time for a custom