Private Sport Shop Reviews 

Made order and delivery was approx 6 weeks, but they cancelled order days before I was meant to receive the item.
I wouldn’t bother buying from them.

[Edit: I HAD TO INVOLVE MY BANK TO GET A REFUND, after they started lying]

I have read bad reviews about them, but decided to try my luck because of the attractive price. Unlucky me, I now suspect I was part of their scam to attract buyers.

The package was stuck in Customs needing papers from Private Sport Shop, active intervention. I contacted Private Sport Shop and was told twice by customer service guy " I will keep an eye on your shipping", without any will to solve this problem. Saying I will be refunded if anything changes within 7 days (reading reviews here, it might take a while). Later I was told of a 14 days of waiting time if anything changes (after a change, in which the delivery company said it's returning the product to the sender)

Such an awful passive approach and such an awful feeling from dealing with their costumer service. On a more personal note, I am now frustrated as I now need to find the model and size in a reasonable price, after missing Black November's discounts.
Today I was notified that the package is being sent back to sender.

I wonder if I will get the refund..

EDIT: It got worse. They kept dismissing my claims. They even linked me to the package tracking site, saying it arrived to it's destination- to which I had to respond that it clearly says it arrived to sender.

Then they said it still did not arrive to their department and other claims, asking me to wait more and more.

When I got back to my senses, and understood their practice, I contacted my bank from which I paid them (through credit card) and after an easy email threatening with further formal applications- I got issued a refund within 1 day.

I advice you to seek help online or friends, or through the Payment method you used - Bank, Credit company, Paypal, or whatever... if you are encountering such problems.

A terrible and dishonest experience!

I have had a protracted and stressful experience with Private Sport Shop and would not recommend them!

I placed my initial order for a riding jacket on the 8th October. After waiting several weeks no item was received so I made contact via their customer services. I received an apology and was assured that the item would be dispatched which it duly was. I received the item a week after this but on opening the parcel it was apparent that they had sent the wrong size.

After exchanging emails and calling their customer services in France numerous times they not only refused to replace the item but also refused to forward a shipping label to return it, as they should have done as this was their mistake. I reluctantly spent almost £18.00 to return the item with the promise of a full refund.

After further protracted emails over a three week period I finally received a refund for the item but not the postage fee that I had initially paid. This was then corrected, and the amount that I paid to return the item was settled also . . . but Private Sports Shop processed all refunds in Euros, not Pounds Sterling, so I have not received all of the monies paid to them, and the refund I received for return postage was also less than I paid, leaving me out of pocket for both the item, shipping and return shipping!!!

When I contacted them about this they blamed the shortfall on bank charges, which is incorrect, and refused to refund the outstanding amounts due to to the Euro - Sterling exchange rate that their accounts department should have made adjustments for.

The entire process was lengthy, dishonest, and stressful and I will never use them again.

UPDATE - (27th December 2024) - As you can’t respond to their response I wanted to make it clear that they sent the wrong size (I didn’t order the wrong size) so it was their error and therefor should have been exchanged. Their response was cleverly worded to imply that they had done me a favour by refunding me on this occasion. The refund for the postage fees I incurred where not transacted in Euros and therefor should have been refunded in pounds sterling, which they did not do. I then fell foul of the exchange rate so did not receive a refund for the full cost I paid to rectify THEIR mistake!

An absolutely fraudulent and dishonest transaction! DO NOT TRUST THIS COMPANY!

Ordered a new pair of sport shoes on the 15th of October.
1 month delay planned for delivery (long but ok).
1 month later, instead of receiving the product, I received an email telling me I got refunded, because the item went out of stock. How come it took so long to warn me? I lost 1 month and no replacement is being suggested. Terrible customer experience, I won't order again.

super site super prix

A joke of a company. My order (2,000€!!!) was first delayed by a month after I complained that it hadn’t arrived, then 2 weeks later cancelled out of the blue. In the meantime, I lost the opportunity to buy another bike elsewhere. Do not trust them, at all.

I purchased a ski jacket from this company.
To my surprise it never arrived, (it’s been almost 1 month).
My parcel got lost. I called the company multiple times. First they told me to wait 5 more days and if it still hadn’t come they would give me a refund.
5 days later, still nothing, so I call them again and they tell me they put in a request for my refund and they will get back to me during the day, the day goes by, still nothing.
So I email again, call again and they keep saying the same thing everytime. They will get back to me after “managers orders” and never do.
Long story short after 4 calls and multiple emails still no refund they owe me 160€.
Very disappointing.

Terrible experience. I ordered an item on May 16, and it probably doesn’t exist because they haven't shipped it. They didn’t even notify me; when I asked for clarification, they told me it would be shipped with a two-week delay, but even then, the shipment didn’t happen. Once again, they didn’t inform me about the delay. They kept postponing by two weeks over and over until today, October 9, when I realized that my item will never arrive.

Believe me, BY FAR the most ridiculous online order I’ve ever made and experienced is by this awful gathering company 🤮( I don’t want call em “onlineshop website”) cause it seems the last priority they have is customer concile!

It's a disaster. They send me a product that I didn't buy instead of the one I paid for and now they tell me that if I want my money back I have to take care of all the paperwork for the return and take the product correctly packaged to a collection center. They say they will give me my money back in two weeks (once they verify that I sent them the wrong product in perfect condition) and that if I want the product I have already paid for, I have to buy it again!!!
In short, a disaster!!!

I received a different product and they expect me to pay for the return even thow they recognized the mystake. And the whole return procedure is made to discourage the customer to send things back. On top, the contact person replied my email with "Dear"...

This is undoubtedly a scam. You will never receive your product. The provided tracking number is false, and their claim about it taking 5-7 days to appear on the carrier's website is completely untrue. After waiting for a month, it's clear that the tracking number was never valid, and the package never arrived.

Be cautious of falling for seemingly attractive prices, as you are losing your time and money.

Email spammers. Ridiculous number of emails

Massive spam of emails once they've gotten around your email contact. Unsubscribing did not work for weeks/months. I would keep my hands off them.

Incompetent client service and assistance
You contact them with an issue you leave with a solution not solution the issue and creating a situation worst than the original issue

I ordered an item and was quoted 25 days delivery. Item never arrived and they didn't keep me updated. In the end I requested a refund.

Froud! after keepeng my 700€, 40 days after purchase they cancel the order and make refund! action inconsistent with EU law. will be reported to the appropriate institutions

I've buying on the site for 8 years now. Moderately happy apart from shipping delays. Returns have always been more complicated than competitors as they have to be approved. Unfortunately lately they do everything to discourage returns asking for images and detailed description of the problem for 3 to 5 times. Buy only if the event of a return can be assumed as remote.

The order was placed over a month ago, no order, no money, no information about the expected delivery date.
The only plus is that they reply to emails, but the content of these replies contains nothing.

Very bad post sale service. Very bad!

I bought a pair of clogs some weeks ago and when they arrived, I noticed a defect on one of the clogs. When I contacted them reporting the problem with a photo showing the defect, they said that they have to contact the manufacturer about the problem.

Despite my numerous emails about three weeks ago, every time they send me a short email saying that they haven’t heard from the manufacturer and they will contact me shortly.

I mentioned the fact that I bought the product from the Private Sport shop and each time they ignore my complaint and say that they are waiting to hear from the manufacturer and without the manufacturer's authorization they cannot give me refund.

I haven’t experienced such a bad post sale service, especially buying from a web shop.

Muy mal servicio post venta. ¡Muy mal!

Compré un par de zuecos hace unas semanas y cuando llegaron, noté un defecto en uno de los zuecos. Cuando me puse en contacto con ellos informándoles del problema con una foto que mostraba el defecto, me dijeron que tenían que ponerse en contacto con el fabricante sobre el problema.

A pesar de mis numerosos correos electrónicos hace casi tres semanas, una vez me envían un breve correo electrónico diciendo que no han tenido noticias del fabricante y que se comunicarán conmigo en breve.

Mencioné que compré el producto en la tienda Private Sport y cada vez ignoran mi queja y dicen que están esperando noticias del fabricante y sin la autorización del fabricante no pueden emitir un reembolso.

Nunca he experimentado un servicio postventa tan malo, especialmente comprando en una tienda web.