Once again, thank you very much for booking and organizing this excellent stay at Raffles Seychelles! We are grateful for the outstanding support provided by the Privateupgrades team! Amidst a stu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This was the first time we have used PrivateUpgrades. Booking was simple and call to request adjacent room was very efficient. The hotel experience was exactly as described, checking was 3 hours early... See more
Company replied
Booking via PrivateUpgrades is super easy, just created your account and you are ready to go. They have great offers and concierge is way better than other apps like booking.com, expedia, etc. You ge... See more
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I booked The Grand in York through privateupgrades.com The Grand was fabulous!!! High standards, rooms beautiful and hotel amenities wow!!! Privateupgrades service from start to finish has been g... See more
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Company details
Written by the company
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
Contact info
Switzerland
- www.privateupgrades.com
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very impressive personal service
A real treat to deal with a company that proactively wants to get you the best deal and ensure you have a good holiday.
First time I used them and will definitely use them again. Would definitely recomend to anyone looking for a great deal with a company that has genuine experience with the hotels they are offering and go that extra mile to help you.
5 April 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you, Andrew, for your wonderful review! We're thrilled you had a great experience with us, and we look forward to welcoming you back for more memorable hotel stays.
Very good first impressions
Very impressed with the savings from this website. I have to admit, I didn't know whether it was real as savings were really impressive compared to anywhere else I could find. The number of extra perks that we got was also impressive. Definitely will be my first site to check out before I book another trip.
26 March 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for taking the time to share your experience! We're thrilled to hear about your very good first impressions and that you found savings and VIP perks through our website. It's great to know we'll be your go-to site for future bookings. We are looking forward to serving you soon again!
Excellent weekend and Holi celebration…
Excellent weekend and Holi celebration on Monday 25th March 2024
Wonderful service Varun Kumar was outstanding!
Kanwarani Padma Singh
23 March 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your positive review! We're thrilled you enjoyed your weekend and Holi celebration. At Privateupgrades, we aim to make every experience memorable. Your feedback motivates us to keep up the good work. We are looking forward to your next hotel adventure!
The magic of Claridges starts…
The magic of Claridges starts immediately one stops a car outside. We had a memorable stay. The staff and care for guests is exemplary. We had some problems but they were magnificently resolved by management. The mark of a good organisation is how they resolve problems. You deserve a huge accolade Claridges!
23 March 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your glowing review of your Claridge's stay! We're thrilled to hear that you had a memorable stay. We're glad the issues you encountered could have been resolved quickly, and we truly appreciate your kind words. We look forward to welcoming you back soon for another fantastic experience.
Best experience ever!
Luca and Juris are the best! They work with beautiful hotels and do everything to make your stay as luxurious and nice as possible. Highly recommend private upgrades to everyone!
8 March 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you, Malika, for your great review! We're glad you enjoyed your VIP hotel stay. It's lovely to hear PrivateUpgrades made your stays even better. We appreciate your recommendation and hope to serve you again soon!
Amazing Fitzwilliam Hotel Belfast
The facilities, rooms and staff at this hotel are amazing in equal quantities. Nothing is too much trouble. I had a mix up at check in and it was handled with care and patience the staff were outstanding and a credit to their organisation.
22 February 2024
Unprompted review
Reply from PRIVATEUPGRADES
We're thrilled to hear your experience at the Fitzwilliam Hotel Belfast was exceptional! It's lovely to know the facilities, rooms, and especially the staff met your expectations, demonstrating great care and patience during your stay. Thank you for acknowledging the outstanding service, and we hope to serve you again soon!
Does exactly what it says on the tin as…
Does exactly what it says on the tin as soon as I checked in I was upgraded to the top floor.
18 February 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for sharing your experience with us! We're thrilled to hear that our services met your expectations. We always aim to provide our members exceptional service, and we're glad that the upgrade to the top floor added to your satisfaction. We hope the view from the top was a highlight of your stay! We look forward to welcoming you back and ensuring another memorable experience. Thanks again for choosing us and for taking the time to leave this wonderful review.
Fantastic. Experience..
Our recent hotel stay was so successful & we enjoyed all the benefits that using private upgrades to book through brought us..
Everything promised was fulfilled and we wouldn’t hesitate to recommend the service to anyone in the future.
16 February 2024
Unprompted review
Reply from PRIVATEUPGRADES
We're thrilled to hear about your wonderful experience! Thank you for choosing us for your hotel stay and for the glowing recommendation. We look forward to serving you soon again!
The exceptional offer that we had from…
The exceptional offer that we had from PU was superb.
The hotel was fantastic and the staff were absolutely perfect. The whole experience was faultless.
8 January 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for your wonderful review, Mrs Eccles! We are thrilled to hear that your first experience with us was exceptional. Our team strives to provide an unforgettable stay, and knowing that you found the hotel fantastic is immensely gratifying. Your feedback about the faultless experience is a testament to our dedication to ensuring every guest feels special and well-cared for. We hope the memories you've created during your stay will bring you back for many more delightful experiences. Once again, thank you for choosing PrivateUpgrades for your stay. We eagerly look forward to serving you again soon!
Issues with check in.
Issues with hotel check in in January and March 2024.
I am aware I booked the room the same day so maybe it difficulted the hotel staff to see my VIP package.
In my 2nd stay ,hotel manager confirmed they didn't receive confirmation of free upgrade by P.U.
(It will be great to communicate by chat ,rather than email, phone to fix any issue promptly).
I requested to speak with Migi by email and no one helped with it.
My P.U account-profile has been deactivated by Private Upgrades after these issues not allowing more bookings.
In honour, without prejudice
a.
All rights reserved, UCC 1-308
13 January 2024
Unprompted review
Reply from PRIVATEUPGRADES
Dear Mrs Gallego. Between all your 1-star reviews, we appreciate at least received a 3-star rating from you. We take all inputs from our members very seriously. However, we respectfully disagree with your comments. You booked for the same day, for one night in the lowest category, requesting an early check-in and a late checkout at 8 pm. Despite the limited time before your arrival, we diligently prepared your stay. At 11:27 am (swiss time), you called us from the hotel lobby and expressed disappointment over not receiving a Suite nor the late checkout until 8 pm. Our team member tried to explain to you that booking the entry-level room should not involve the expectation of getting a top suite. At this point, we have already managed a double upgrade to a nice room and a late checkout until 3 pm for you, exceeding what we are promoting. With that, we hoped everything is fine and solved. One hour after this call, you emailed, alleging the upgraded room was unsanitary and a health hazard, and accused us again of not delivering what was promised. We promptly liaised with the hotel and responded precisely 1 hour later per email, confirming a room upgrade per your perception. We refuted your claims and reiterated that all promises were more than just fulfilled. In the end, the multiple upgrades, 100 USD credit, complimentary breakfast, 50 USD Spa pass, and free late checkout provided you with more value than the cost of your stay. We believe our response was swift and effective, even it was weekend. While we accept that we can not meet your expectations, we wish you better experiences with your future booking agent.
Privateupgrade is the best,and…
Privateupgrade is the best,and trustworthy.
They are very prompt and always there to assist .
I also would like to say a great thank you to Migi Dalida ,he never failed to give me the assistance I need .
Now I am booking again through Privateupgrade best deal,best teams and beat travel designers.
6 January 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your wonderful review and for choosing PrivateUpgrades for your travel needs. We're thrilled you've had such a positive experience with our service. Your kind words about our promptness and assistance are greatly appreciated. A special thanks for acknowledging Migi Dalida's efforts. She is a valuable team member, and we're glad she could provide you with the support and assistance you need. Your continued trust and satisfaction motivate us to keep delivering high-quality services.
Outstanding Service
Private Upgrades was very prompt with any response to my questions. They were able to get the rooms I wanted at a better rate than I could along with breakfast included and a $100 credit at the hotel. We stayed at the Hotel Mozart, Prague which was lovely and in a perfect location. The suite I had reserved was upgraded to a larger suite largely because I had booked through Private Upgrades. Will definitely use them again!
20 December 2023
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your wonderful review! We're thrilled you had a great experience with Private Upgrades and enjoyed your stay at the Hotel Mozart in Prague. It's fantastic to know that our prompt responses, exclusive room rates, added perks and the suite upgrade contributed to your memorable stay. We look forward to assisting you with your future travel plans and ensuring another delightful experience.
We were upgraded to a larger room and…
We were upgraded to a larger room and the staff were amazing. It is a brand new hotel in an upscale area of Paris.
The staff were receptive of some minor issues with the design of the bathroom. The modern design sink splashes water and there were no surface area to keep your make up and toiletries. Overall it was a good experience but we will never return. The noise from the bar can be heard three floors above. It stopped at 11.00pm. There was no lobby area to wait for your room.
26 December 2023
Unprompted review
Reply from PRIVATEUPGRADES
Dear Kenny, we are thrilled to receive a review from you! Thank you for allowing us to accompany you on your journeys over the past years. You know the world, the finest hotels, and you always travel with joy and a smile. We take great pride in having you as a member of our community!
Wonderful Hotel and was upgraded to the…
Wonderful Hotel and was upgraded to the Grand Heritage Suite which was a Lovely Surprise and Beautiful.
Excellent Hospitality and Service, Highly Recommend.
18 December 2023
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for taking the time to share your experience. We are thrilled that the surprise upgrade to the Grand Heritage Suite added a special touch to your stay. It's lovely that you found the suite beautiful and that the hospitality and our service met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future for another memorable stay.
Wonderful experience with Privateupgrades
Have used Privateupgrades for 2 bookings recently- and was really pleasantly surprised by the level of service. In recent years I’ve been a bit reluctant to use 3rd parties to book hotels - while you may get a slightly better rate- you often get inferior rooms/ service as I think many hotels would prefer you to book directly with them. I think Privateupgrades must have a very good relationship with their hotels- as it’s the complete opposite with them- you get better rooms at better rates ( sometimes much better! ) free breakfast and hotel credit and you are treated so well by hotel staff. Have just made another booking with them and hope they continue to expand the number of hotels they offer. A special thank you to Luca who has been so helpful with all my bookings
10 August 2023
Unprompted review
Reply from PRIVATEUPGRADES
Dear Mrs. O'Reilly, we are profoundly grateful for your generous sharing of experiences with Privateupgrades. It is genuinely heartwarming to learn of your enjoyment and appreciation of our services and benefits. We are elated at the prospect of your future stays and eagerly anticipate the opportunity to serve you again. Your feedback is a treasured gift to us, and please be assured we remain steadfastly at your service.
Excellent professionally run operator
Excellent professionally run operator
Kept up to date with booking details, great promotinal rates best price on market for Raffles Jakarta
3 October 2023
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for your kind words and positive review! We are delighted to hear that you had a pleasant experience with our booking process and promotional rates. We strive to provide the best prices and services for our members, and we are glad to have met your expectations for your stay at Raffles Jakarta. We hope to have the opportunity to serve you again in the future. Thank you for being a PrivateUpgrades member!
terrible check-in experience
Maybe my previous stay was too perfect and this time it was a little bit disappointment. You might want to avoid staying during the summer time when the service
in general was not so excellent as the other season.
23 August 2023
Unprompted review
Reply from PRIVATEUPGRADES
We're sorry to hear about your negative check-in experience. Please provide us your reservation details so we can discuss the matter with the partner hotel. This review channel is primarily for feedback on the offerings and services of Privateupgrades, rather than the hotel itself. However, our team is always on hand to assist if any aspect of your stay could be better. Kindly email us so we can further investigate and address your concerns with the hotel.
Overall almost good experience
Overall almost good experience, despites misleading announced renovation, affecting our stay in terms of experience and service.
Service dramatically reduced from the last years, however at acceptable level.
They don't recognize the 100 USD credit of privateupgrades, converting in 3000 THB, that is a lower amount converted in USD.
19 August 2023
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your review. We're delighted to hear that you had a pleasant staycation. While the Beach Wing of the hotel is currently undergoing renovations, the hotel ensured us that these upgrades won't affect the guest experience. The credit difference is due to the hotel's use of their exchange rate, which is beyond our control. We genuinely appreciate your feedback and eagerly anticipate the opportunity to welcome you back in the future.
PrivateUpgrades was extremely…
PrivateUpgrades was extremely communicative and fast in their responses. They are a wonderful luxury concierge service that make anything happen! Thank you so much, will definitely be using PU again.
14 August 2023
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for your kind words! We're thrilled to hear about your positive experience with PrivateUpgrades. Delivering exceptional communication and swift responses is what we're all about. We look forward to assisting you again in the future. Your satisfaction is our priority. Have a fantastic day!
The Fullerton Singapore
We booked through private upgrades at The Fullerton Singapore and the experience was amazing, we had early check in, late check out, lounge access and room upgrade! We were extra spoilt by The Fullerton with presents and celebrations for our anniversary. We were couldn't get over all the little extras and how attentive the staff all were. It was an truely amazing experience, highly recommend booking through private upgrades.
4 August 2023
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for sharing your wonderful experience at The Fullerton Singapore! We're thrilled to hear that your stay was nothing short of amazing. Your kind words about the attention to detail and our team truly reflect the exceptional service we strive to provide. We greatly appreciate your recommendation to book through PrivateUpgrades. We look forward to welcoming you back for more memorable stays in the future!
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