Once again, thank you very much for booking and organizing this excellent stay at Raffles Seychelles! We are grateful for the outstanding support provided by the Privateupgrades team! Amidst a stu... See more
Company replied
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Review summary
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This was the first time we have used PrivateUpgrades. Booking was simple and call to request adjacent room was very efficient. The hotel experience was exactly as described, checking was 3 hours early... See more
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Booking via PrivateUpgrades is super easy, just created your account and you are ready to go. They have great offers and concierge is way better than other apps like booking.com, expedia, etc. You ge... See more
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I booked The Grand in York through privateupgrades.com The Grand was fabulous!!! High standards, rooms beautiful and hotel amenities wow!!! Privateupgrades service from start to finish has been g... See more
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Company details
Written by the company
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
Contact info
Switzerland
- www.privateupgrades.com
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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High-quality travel consultant
Good room rate with various benefits and significant welcome amenities. Help customers to solve problems with hotels kindly and efficiently. Highly recommended!!
27 July 2023
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our competitive room rates and the array of benefits we offer. It's wonderful to know that our welcome amenities made a significant impression on you. Our dedicated team takes pride in assisting our members with kindness and efficiency, ensuring a smooth and enjoyable stay. Your recommendation means the world to us! We look forward to welcoming you back for another exceptional experience.
Excellent service
Great service, great stay. Highly recommended. Took care of all our needs and special request
13 June 2023
Unprompted review
Reply from PRIVATEUPGRADES
We're thrilled to hear that you enjoyed your stay and found our service to be exceptional. We believe that every guest deserves personalized attention, and we strive to cater to all individual needs and requests. Your kind words are a testament to our team's hard work and dedication. Your recommendation is highly appreciated, and we look forward to hearing back from you in the future for another great stay!
booking is fast and easy
booking is fast and easy, in addition to hotel elit benefit, you also receive benefit from privteupgrades like hotel credits
29 April 2023
Unprompted review
Reply from PRIVATEUPGRADES
Dear Paul. We are delighted that you were satisfied with your stay and enjoyed the VIP benefits. We already look forward upgrading your next hotel stay!
Professionalism, Quality, Responsiveness
Positive: Professionalism, Quality, Responsiveness
Claridges London
Private Upgrades were very professional in my booking.They contacted the hotel directly for me regarding a special occasion.The upgrade I received was very good and saved me a small fortune! A special thank you to Sevasti Kaichis for her excellent help with the booking.
17 February 2022
Unprompted review
Reply from PRIVATEUPGRADES
Dear David. Thanks for your feedback. We are happy to hear that you enjoyed our service and look forward to hearing from you again for your next hotel stay.
Thanks for this great service and…
Thanks for this great service and experience - we loved it and will come back to Privateupgrades for our next trip
20 March 2021
Unprompted review
Reply from PRIVATEUPGRADES
Dear Gerd. We are delighted that you enjoyed your special upgrade!
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