I bought a bicycle. After my order they made a considerable discount. So I demand a refund for the difference amount and they refunded me. This was great. They are so professional. Thank you for custo... See more
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I chose Probikeshop over the competition simply because they have better customer care than the others and therefore more reliable. I was right, delivery time is excellent and their prices are very c... See more
Good purchasing experience. I bought an helmet for my son which price was the most competitive around. They have a lot of stuff to choose from, and product information are exhaustive and clear.
Good prices, vast choice, quick and reliable delivery. User for 3 years now, very satisfied
Company details
Written by the company
In rete da diversi anni, il sito PROBIKESHOP.IT è diventato velocemente uno dei punti di riferimento nel mondo della bicicletta sul web. L'obiettivo iniziale era di democratizzare la pratica della MTB, per questo la posta in gioco è stata quella di rispondere il più rapidamente possibile alla totalità delle richieste dei nostri clienti. Grazie ad una referenza di prodotti sempre più ampia e dettagliata, ad un servizio clienti efficientissimo e a tempi di consegna ridotti, la reputazione di Probikeshop cresce sempre di più.
Contact info
Germany
- www.probikeshop.it
4.3
Excellent
72k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It works well.
It works well.
Maybe some communication about deliver timing could be better, but I cannot really complain about the service.
7 August 2020
Unprompted review
Professionalità
Professionalità, disponibilità e assistenza cliente al TOP
5 August 2020
Unprompted review
Top experience
30 July 2020
Unprompted review
I have my delivery stuck in SEUR Spain…
I have my delivery stuck in SEUR Spain since 22nd of July and I'm unable to know what's going on. Yesterday early morning I did contact Probike shop to contact SEUR. Should be a straight forward thing to do by Probike shop like calling them to know what's the state point of the delivery. It should not take in the worst case more than 24 hours, but till now I don not have any answer from anyone
29 July 2020
Unprompted review
Fine experience from ordering to…
Fine experience from ordering to delivery. BUT: I do not understand why it is quoted FREE DELIVERY and then charged 7 Euro anyhow?
23 July 2020
Unprompted review
Reply from Probikeshop
Dear Per,
Thank you very much for your review.
The shipping fee changes according to the destination.
The delivery is free for orders over 99€ without any voluminous item and only to destinations in mainland Italy.
For the islands we always have to charge the delivery as the shipping costs are higher.
For orders with Bartolini the shipping costs 6.99€ for the orders above 99€ without bulky items and 12.99€ for the orders under 99€ or with large products.
Please check our website for further details
https://www.probikeshop.com/en/fr/static/shipping.html
Best regards,
Veronika
Probikeshop
Ottimo sito / excellent site
Un po' alta la soglia per avere il trasporto gratis ma servizio eccellente, prezzi competitivi ampia gamma di scelta.
***
Threshold to get free transportation is a bit too high, but excellent service, good prices and really wide selection of products to choose
22 July 2020
Unprompted review
Perfect service
22 July 2020
Unprompted review
Not the widest choice of components
Not the widest choice of components, but good prices and fast standard delivery even considering the current Covid problems.
19 July 2020
Unprompted review
Very poor customer support.
Very poor customer support.
Shipment was fine but no possibility to modify the order. They do not answer to mail and phone. Impossible to contact.
15 July 2020
Unprompted review
Reply from Probikeshop
Gentile cliente,
La ringraziamo per la Sua recensione!
Stiamo gestendo un numero elevato di mail.
Ci scusiamo se non siamo riusciti a rispondere in tempo.
La informiamo che non è possibile modificare gli ordini nè annullarli anche se sono stati appena effettuati.
Ci scusiamo per il disagio.
Sportivamente
Antonella
Probikeshop - Servizio clienti
Efficienza totale!
9 July 2020
Unprompted review
tutto perfect!
9 July 2020
Unprompted review
Very good experience.
8 July 2020
Unprompted review
Very fast service.
6 July 2020
Unprompted review
I am getting charged for a cancelled order.
This is especially relevant for German customers who are using the Sofortuberweisung payment method (direct debit).
A first payment attempt using Sofortuberweisung failed, for no apparent reason.
A second payment attempt using Paypal was successful so I was under the assumption that I would be getting charged only once.
However, according to my bank statement I am getting charged for the first one, too, despite the fact that it didn't get through (I did NOT confirm through the SMS code).
This is extremely distressing as it's tying up funds in my account, with uncertainty as to when they will be freed up.
The phone line seems unreachable at the moment and the waiting time is estimate as one week at least, with serious repercussions on my balance.
I'm willing to revise the feedback depending on how soon this will be resolved.
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EDIT: I have received a very fast and reassuring response from customer service confirming the first charge was cancelled so it should not be there. In light of that, this review is taking a turn for the positive. However, apparently the charge still shows in my online statement so I will follow up with my bank for resolution for now.
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EDIT 8/7/2020: Issue still not resolved. Situation of financial distress persists. The first charge still exist bearing no direct reference to the order, and is thus potentially fraudulent (it says "Tunz.com"). Customer service is escalating with accounting.
EDIT 9/7/2020: problem solved, balance restored. Overall, I see a reliable customer service, good problem-solving and most importantly, fast delivery of quality products. However it would be great if double charges in case of cancelled orders could be handled upstream rather than downstream. My only recommendation would be to make sure that undue charges are not debited, or promptly deleted without having to contact CS.
6 July 2020
Unprompted review
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