PROCare Ltd Reviews 

64
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive product knowledge, and willingness to go above and beyond to assist. Reviewers frequently highlight the excellent service, noting quick issue resolution, efficient processes, and reliable, timely deliveries. People consistently find the products to be of good quality, well-priced, and available in a great range suitable for various needs, including specialized adaptations. Many customers have maintained long-term relationships with the company, often spanning several years, highlighting their consistent satisfaction and trust in the service provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, politeness,... See more

Service

Customers had positive experiences with service, consistently reporting that working with the company is a... See more

Product

Users describe positive interactions with product, consistently highlighting the quality, range, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting excellent customer care... See more

Delivery service

Clients share positive opinions on delivery service, consistently reporting that everything arrives on time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always deal with Martin Moore when ordering products from PRO care he is always very helpful and informative . If there are any issues with a particular product supply he will always let me know an... See more

Rated 5 out of 5 stars

I’ve used PROCare for the past 5 years while working for various companies fitting wet rooms. They’ve consistently supplied everything we’ve needed . sometimes at the drop of an hat Sales person Karen... See more

Rated 5 out of 5 stars

I have worked with Procare for many years and every time they work professionally and in timely manner. Josh especially goes above and beyond to make sure everything is running smoothly and always is... See more

Rated 5 out of 5 stars

EA Mobility - Purchasing Manager " Good people - Good products - Good prices " This is my mantra when deciding between new suppliers. Procare have supported us through this very successful business... See more


Company details

  1. Manufacturer

Written by the company

PROCare is the UK’s complete accessible bathroom and kitchen solutions provider, with over 24 years of experience manufacturing and supplying wet rooms, adapted bathrooms and adaptive kitchens. We partner with social housing providers, housing associations, occupational therapists and contractors to deliver every aspect of an adaptation project. From our 75 000 sq ft facility in Wigan, we design, manufacture and supply a full range of specialist accessible products, working alongside leading brands. Our national OT‑led survey service, design support and in‑house manufacturing are backed by next‑day logistics - so projects run smoothly with just one order and one invoice, keeping things simple and cost‑effective. As a family‑run business, care, collaboration and innovation sit at the heart of everything we do. Whether it’s creating a barrier‑free bathroom, a wheelchair‑accessible kitchen or a future‑proofed wet room, our purpose is clear: to make accessible, dignified living a standard part of every home, building and community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(64)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I have never had a bad experience with Procare. The company always give great customer service, are helpful and professional.
I deal with Alan often and find him a pleasure to work with.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We use Pro-care to supply us for our disability wet room adaptations. Always received a professional and helpful response to ensure we have the correct materials when these are needed. We also have great relationships with the sales team who are always happy to assist and advise.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company to work with

We have been supplying PROcare for over 20 years , i have looked after them for 8 years now
Alan Lee and his team are very professional and communicate very well and have an excellent profile in the Social Housing Sector

11 December 2025
Unprompted review
Rated 5 out of 5 stars

What a difference a good supplier makes…

What a difference a good supplier makes - Our company has been using Procare for just over a year now and they have quickly become our number 1 supplier - all down to the excellent service they provide
Julie Brown - Director Aspire Adaptations Ltd

11 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Procare for…

I have been dealing with Procare for over 5 years and have always had great service from them.Their products are good quality,priced well and have a great range for all adaptations.If I need something they’ll try their best to get it out next day,the local rep ,Rachel,comes out regularly to make sure everything is working well with orders and service,putting ideas to their bosses in regards to design and ease of use from our experience using products.I can do orders via email and Josh always makes sure the order and delivery goes smoothly,all in all a positive experience always

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, excellent service, fantastic range of products, always going the extra mile.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

New wetroom installed

Procare supplied and fitted a wet room for my elderly parents, Everything perfect from start to finish, thankyou to Brian and the team.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I've had the pleasure of working…

I've had the pleasure of working closely with ProCare for the past couple of years, and I can confidently say they are an outstanding company to collaborate with. They are incredibly helpful, fast, and approachable, always going above and beyond to meet everyone's needs. Whether it’s a quick request or a more complex task, they always deliver with reliability and efficiency. Their team consistently exceeds expectations, and I couldn’t ask for a better partner. Highly recommend!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

superb service

superb service, great customer care, fast efficient and very knowledgeable, definitely the best

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Consistent, Reliable, Go the extra Mile

Excellent Customer Service.
Always professional, knowledgeable of their products & the quality is excellent.
Delivery is always within the given timescales and the overall service is seamless.
Dealt with PROcare for a number of years & will remain a loyal customer.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Consistent Quality and Service for Nearly Two Decades

I’ve used PROCare for the past 18 years while working for various companies fitting wet rooms. They’ve consistently supplied everything we’ve needed — sanitaryware, level-decks, shower screens, shower seats and more. Deliveries and collections have always been smooth, and on the rare occasions an issue has arisen, it’s been resolved quickly and without hassle. Highly recommended.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I used to deal with AKW

I used to deal with AKW. No more. Procare (Josh in particular) are great. They are consistently going the extra mile for me and are so personable in dealing with me. I've even had the opportunity to head to their facility and look at some of their installs. I cannot speak more highly of this organisation. Absolutely fantastic.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The staff are always friendly and extremely knowledgeable.
A special mention to Josh and his team who will always go above and beyond to ensure the customer is satisfied.
It is always a pleasure doing business with Pro Care.

10 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look