Brown Recycling Ltd Reviews 193

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, making interactions smooth and efficient. The service, including waste collection and delivery, is frequently highlighted as excellent, with many appreciating the promptness and reliability. Reviewers also note the competitive pricing and the clear, transparent contracts offered. However, some customers also noted issues with communication and delivery. A few people experienced unexpected delays and a lack of clear information regarding delivery times, leading to frustration. There were also instances where customers felt unfairly charged for missed collections, despite not being at fault, and expressed dissatisfaction with the company's responsiveness to these concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, prompt, and efficient service,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising prompt and on-time deliveries... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very competitive and... See more

Based on these reviews

Rated 5 out of 5 stars

When we looked for a new waste service, we spoke to several companies. Browns Recycling were by far the most reactive to our needs, Christie Dykes listened to what we needed and understood the need fo... See more

Company replied

Rated 5 out of 5 stars

Good communication from James @ Brown's. Newly formed company taking over from an existing business. Initially, we had no idea how much waste the business would generate. Now after 6 weeks tra... See more

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Rated 5 out of 5 stars

Switched to browns 18 months ago and so much better than my previous waste supplier . James sorted me out a much clearer contract with no hidden charges unlike my previous one . Better service and... See more

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Rated 5 out of 5 stars

I've worked with Browns for over 20 years and I've never been let down. My Recent contact has been with Christie Dykes who has assisted me to set up the waste management for my new business. Grea... See more

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Rated 5 out of 5 stars

Banksman - Shaggy My name - Kyle wintrip Company - Maritime Visiting site this morning for collection. I was approached in a professional and pleasant manor. He was a brilliant banksman and on... See more

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Rated 5 out of 5 stars

First time visit in a very long time ,upon arrival every thing expected of me was explained in a manor anyone could understand, upon arriving at the bailing yard I met by a guy named shaggy who c... See more

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Rated 5 out of 5 stars

Have been working alongside Stephanie Little for quite a while now as a supplier of theirs dealing with their Hazardous Waste at customer sites. Stephanie and her team have been a pleasure to work wit... See more

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Rated 5 out of 5 stars

We were looking for a small but capable Waste Company to look after our specific needs. Some of out locations are in rural areas and also have access restrictions. Christie took the time to understand... See more

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Rated 5 out of 5 stars

We have had Browns Recycling collect our waste for many years without issue. Our account has recently been taken over by Georgina and I am very impressed with how helpful she has been in reviewing ou... See more

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Rated 5 out of 5 stars

Working with Christie and the team at Browns has been an absolute pleasure. Christie has been professional, approachable, and always willing to go the extra mile to make sure everything runs smoothly.... See more

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Rated 5 out of 5 stars

First time at Browns recycling ..My experience was great ,pleasent staff all aspects off how my collection will be made explained fully..Shaggy was a star...his guidance with my reversing onto the lo... See more

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Rated 5 out of 5 stars

Switched to Brown's from my previous contractor. Cannot fault this company. Great services ( unlike my previous contractor). James is great to deal with. Always happy to help. Never had any issues. Hi... See more

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Rated 5 out of 5 stars

From our initial enquiry through to our first collection, the service we received was brilliant. James contacted me straight away and was quick at getting the costs to us and once we accepted, collec... See more

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Rated 5 out of 5 stars

My name's Jamie, I'm a HGV driver for Midland Container. My first time attending Brown recycling however Shaggy was fantastic. The reverse onto the bay is blind however he was very knowledgeable and g... See more

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Rated 5 out of 5 stars

James helped our new business take care of all its waste and recycling needs. I found him very informative and helpful deciding on which options were best and we ended up saving money by deciding agai... See more

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Rated 5 out of 5 stars

Was met at the gate by the site foreman /manager i think he was then told shaggy will be a banksman for me. He was helpful but mainly polite which is a rarerity at some company's. I weighed in and out... See more

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Rated 5 out of 5 stars

I am the Purchasing Manager at Lucideon Limited and our account manager is Cam Hughes. The service Cam provides is outstanding. It is always a pleasant and friendly experience when I contact h... See more

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Rated 5 out of 5 stars

Very polite staff. Things explained to me good where i needed to go aftwr weight bridge etc made the job easier good communication skills. Quite a quick load, the banksmen shaggy and jack were spot on... See more

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Rated 5 out of 5 stars

When we were let down by our previous waste company, we did some research into alternative providers and Christie Dykes gave us the most confidence and as such we now use Browns. Great service and ver... See more

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Rated 5 out of 5 stars

The attention to detail that Steph Little provided was very professional, From the very start i was kept updated with everything that is happening and also what next steps I needed to take. I am compl... See more

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Rated 5 out of 5 stars

Good place to go, bit tight in the yard but its organised and the people there are helpfull. Mark on the weighbridge is good and the other fella at the other site who loads my container is too ( sorry... See more

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Rated 5 out of 5 stars

Upon arriving at brown recycling in stoke-up-trent i was greeted by a well mannered gentleman named shaggy. He was so helpful in explaining how the site works and also been a great banksman. I wish ev... See more

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Rated 5 out of 5 stars

Reggie is always so wonderfully helpful! Nothing is ever too much trouble, and she goes out of her way to make sure everything runs smoothly. She’s an absolute joy to work with and always brightens ou... See more

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Rated 5 out of 5 stars

Im a class 1 container driver & everytime I get the job for browns recycling it brings a smile to my face because these guys are very professional & polite they really look after the drivers ... mark... See more

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Rated 5 out of 5 stars

Hired a skip from Brown recycling to clear out our local social club, Delivered in great time and gave us enough time to complete the clear out. I must say If we need an further requirements we will b... See more

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Rated 5 out of 5 stars

Well arrive at location. A gentleman explained what he wanted to do with the container and where he wanted. With in moment we was on the dock. Shaggy knows his stuff and Skippy the driver had fault in... See more

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Rated 1 out of 5 stars

For a company that claims to be celebrating its centenary next year they certainly haven’t learned a lot about customer service in that time. The website is clunky and doesn’t contain any sort of re... See more

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Rated 5 out of 5 stars

We needed a new commercial waste removal provider when our previous one ceased to trade. I cannot thank Brown Recycling enough for the way in which they took over responsibility and have been providin... See more

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Rated 5 out of 5 stars

We've worked with Browns for a few years now and I have always felt the services we receive are efficient and suit us perfectly. Our Account Manager Georgina Murfin always picks up the phone and no r... See more

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Rated 5 out of 5 stars

Shaggy helped me get onto a really difficult bay / ramp with a good knowledge of where I needed to put my artic he is a really pleasant guy thanks to him

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Rated 5 out of 5 stars

As a infrequent visitor recently !, we had several questions , Mark T in the weighbridge was most helpful, directing us to relevant colleagues in top office. When unloading the team the team were also... See more

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Rated 5 out of 5 stars

James from Browns recycling made the setup process really easy. Waste collections have been regular and not at all disruptive to our business. 5* from us at Volt Waggon Automotive

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Rated 1 out of 5 stars

Awful company, awful communication, awful delivery system. You set up a contract, all year round, so the waste collection wagon should drive each week, as you pay for this service, drive to you... See more

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Rated 5 out of 5 stars

We have swapped to Browns Recycling after being let down by our old service provider. James from browns has been excellent in making the swap over very easy. We also had an issue with our buildings... See more

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Rated 5 out of 5 stars

Excellent regular service received from Brown Recycling Ltd. We work closely with Georgina M. She is always looking at ways to improve the service and make gains on efficiency. Communication is excell... See more

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Rated 5 out of 5 stars

Collecting plaster board on behalf of Roy Hadfields on to weigh bridge book in carried out dafty induction with Mark who was very helpful and professional .Then directed by yard supervisor where to pa... See more

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Rated 5 out of 5 stars

I would highly recommend this company. The prices are very competative, the delivery was great and the driver Terry was a lovely man. Contacting the office was easy and the pick was straight forward.... See more

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Rated 5 out of 5 stars

Great experience all round. Polite a curtious staff,and excellent banksman(shaggy) who guided me in perfectly without any fuss. HGV Driver Paul smith

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Rated 5 out of 5 stars

Very easy process booking my skip and Hannah explained everything in detail. Skip was delivered on the day I requested it and was placed where I had arranged. Then one phone call to book a removal and... See more

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Rated 5 out of 5 stars

Browns deal with all of our skips at Greyfriars Carpets in Congleton. They provide excellent customer service and are always reliable. The driver Kirk is always very friendly and helpful.

Company replied

Rated 5 out of 5 stars

Very happy with the service from Browns. We have been a customer for some time and they have always been great to work with. Special thanks to Regina for her excellent customer service too. We would h... See more

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Rated 5 out of 5 stars

Having not been there before to load a container, the weighbridge staff where very helpful,explaining where to go to load.when i got to where i had to load,the loader was also helpful and got at rever... See more

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Rated 5 out of 5 stars

I visited Browns recycling and I had a nice experience.Mark at the weighbridge was very helpful as it was my first time there.He went through all the procedures with me and made my experience a good... See more

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Rated 5 out of 5 stars

Very helpful and instructive staff, security helped me find the loading point and once there Shaggy directed me onto the bay, very impressive and professional. Macintyre driver: Robbo

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Rated 5 out of 5 stars

Everyone was very helpful 1st time on site , a guy called shaggy helped me back in off the road which was very much appreciated. Shaggy you total legend cheers mucka .😀

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Rated 5 out of 5 stars

Excellent communication with Katie Goodwin who arranged the skip hire from start to finish. Delivered on the date and time we asked and picked up when we had finished.

Company replied

Rated 5 out of 5 stars

No matter what time of day Mark on weighbridge always welcomes you in at Brown Recycling. He’s patient, polite and above all great at his job.

Company replied

Rated 4 out of 5 stars

We switched from our previous provider as Browns were much more competitively priced. The service has been really good. All teething problems have been ironed out straight away by James, and he's our... See more

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Rated 5 out of 5 stars

I have used Brown Recycling for a couple of projects and would certainly return for any future skip hire. Katie Goodwin made the whole process easy and was very helpful.

Company replied

Rated 5 out of 5 stars

Everyone is always polite and helpful. Having a banksman who knows what he is doing makes an awkward reverse easy, thanks Shaggy!

Company replied

Rated 1 out of 5 stars

We asked Browns Recycling to cancel our service and remove our waste bins back on 13th June. We spoke to Ryan Flanagan, who said he would get this organised. Fast forward to today (06/10/2025) and... See more

Company replied

Rated 5 out of 5 stars

Excellent service, delivered and collected on time. Helpful and friendly advice when delivered, sorry, didn’t get your name. Thanks to Terry for the collection.

Company replied


Company details

  1. #15 of 45 best companies in Waste-Management Service
  2. #9 of 29 best companies in Recycling centre
  3. #5 of 8 best companies in Scrap metal dealer

Written by the company

We’ve been in business since 1926 and have the fifth generation of the Brown family in the company. We continue to be ambitious to grow our business, investing in our fleet, our facilities, the latest technology, and our people to provide the best possible total waste management service to our customers. By providing the best possible service and expert advice, we’ve built long term trusted relationships and partnerships with our customers. We’re proud to have been working with many businesses for more than 20 years. Focused on sustainability, we offer recycling and zero-waste-to-landfill solutions, ensuring waste is processed responsibly and reducing the impact on the environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

SHAGGY / WILL

SHAGGY / MARK ON WEIGHBRIDGE / WILL (DR)

Warm welcome at gatehouse on arrival, pointed out the requirements and where needed to proceed.

Absolute top notch, experienced banksman, helpful an precise on blindside guidance. Cautious and safe all round.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have worked with their account Manager, Georgina, for many years at the last two companies I have worked for. She has always been focused on a solution for our waste issues, always at hand and is quick to deal with any questions or problems. Great service!!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

all in the hand of professional Shaggy

Well arrive at location. A gentleman explained what he wanted to do with the container and where he wanted. With in moment we was on the dock. Shaggy knows his stuff and Skippy the driver had fault in getting on the dock 10 out of 10 👍

17 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Neil,

Thank you for taking the time to share this fantastic review, we will sure be passing this onto Paul (Shaggy), who will really appreciate it.

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Shaggy was Really helpful

Shaggy was Really helpful. Helping me reverse in yard and To Load quick as he could. Thank you from Amir 👍

16 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Amir,

Thank you for your 5-star review!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Mark was very helpful with my induction…

Mark was very helpful with my induction and directions to the loading site.

13 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Terry,

Thank you for your 5-star review about Mark, he will really appreciate it!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Guided straight onto the ramp by Shaggy…

Guided straight onto the ramp by Shaggy very friendly and knowledgeable- Dean Kilbourne

13 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Dean,

Thank you for your brilliant review about Paul (Shaggy), we will sure be passing it on!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Shaggy was a great help today

Shaggy was a great help today. Always helpful and pleasant

13 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Jazz,

Thank you for your great review about Paul (Shaggy)!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Waste collection for export

I arived early to site and was treated as I would like to be treated and told exactly what was expected and how to carry this out

12 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

HI Bill,

Thank you for your review, we really appreciate it!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Shaggy

a very nice and helpful person

12 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Karol,

Thank you for your 5-star review!

Rated 5 out of 5 stars

Shaggy is an asset to browns recycling…

Shaggy is an asset to browns recycling top bloke really friendly and give out clear directions to get on the ramp.

Cameron

11 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Cameron,

Thank you for sharing your review, we will sure be passing this onto Paul (Shaggy)!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

shaggy very good,helpfully

shaggy very good,helpfully. johal

11 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Johal,

Thank you for your 5-star review!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. A bit of banter not the usual moaning 1s like most company's.

10 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Lee,

Thank you for taking your time to share this fantastic 5-star review!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Guided in by shaggy professional

Guided in by shaggy professional, helpful,friendly pleasure to deal with .
Browns staff ,Shaggy
Driver ,Andrew winson

10 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Andrew,

Thank you for your brilliant 5-star review!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Excellent experience when visiting…

Excellent experience when visiting site.
Very clean, plenty of turning space on site, although you need to do a blind side reverse shaggy banked me in to perfection. Stood exactly where he should and then constantly kept checking BOTH sides which on plenty of sites they don’t. Can not praise him enough. Top loader and banksman!

9 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

HI Ray,

Thank you for taking the time to share your fantastic review, we will sure be passing this onto Paul (Shaggy)!

Kind regards,
The Brown Recycling Team

Rated 5 out of 5 stars

Shaggy

Shaggy
Very helpful nice bloke

Steve carter

4 March 2026
Unprompted review
Brown Recycling Ltd logo

Reply from Brown Recycling Ltd

Hi Steve,

Thank you for your fantastic 5-star review!

Kind regards,
The Brown Recycling Team

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