Shopping for pans for our new induction hob the assistant was very helpful, suggesting which ones to get and explaining how to use them. This was extremely helpful as we were unaware that specific pan... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to exchange two frying pans that had damaged bottoms and they just exchanged them Brilliant Service would highly recommend
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Company details
- #25 of 137 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
28 August 2026
The member of staff explained the 25…
The member of staff explained the 25 year guarantee and he was great with our questions
1 September 2026
Exchange
I went to exchange two frying pans that had damaged bottoms and they just exchanged them
Brilliant Service would highly recommend
28 August 2026
Like product but limited range. Insufficient staff.
Good product but disappointed only sold in place settings. Wanted to add some separate items to match.
Poor service in shop due to shortage of staff. Two staff only and very long queues at till.
31 August 2026
great products and helpful staff!
30 August 2026
Good service and wonderful products.
26 August 2026
Shopping for pans for our new induction…
Shopping for pans for our new induction hob the assistant was very helpful, suggesting which ones to get and explaining how to use them. This was extremely helpful as we were unaware that specific pans were needed. They were also competitively priced.
28 August 2026
Ashford Pro Cook great service
Both sale associates were very helpful and the weekend offer of 20% off I ended up purchasing more than I went in for. Great discount. Overall experience was excellent.
28 August 2026
Great product and on offer would buy…
Great product and on offer would buy this brand again
25 August 2026
We bought the 20cm stainless steel fry…
We bought the 20cm stainless steel fry pan from Ashford outlet. We already have the large size . They cook brilliantly. The staff were most helpful in finding the one we wanted.
22 August 2026
Got a great deal on a knife set
Got a great deal on a knife set, and great service in store.
13 August 2026
Good range and friendly service.
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brought with us was a proper fit. We considered the price to be fair as well.
17 August 2026
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff. Went out of thier way to advise and assist.
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good products and helpful staff
16 August 2026
Reply from ProCook - Ashford
We truly appreciate your kind words about our products and our helpful staff. We're so glad you had a positive experience with us!
Great customer service
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy customer!
12 August 2026
Reply from ProCook - Ashford
We're so pleased to hear you received great customer service and found our shop assistant knowledgeable and helpful. It's wonderful that you're happy with the value and quality of your knife sets!
Bought two glass casserole dishes to…
Bought two glass casserole dishes to replace my old pyrex. Staff very helpful
10 August 2026
Reply from ProCook - Ashford
We're so glad you found the perfect glass casserole dishes and that our team was helpful! We appreciate your kind words.
Very helpful staff
11 August 2026
Reply from ProCook - Ashford
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.