Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if... See more
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Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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See what reviewers are saying
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner. I have used my new purchase once, with a great res... See more
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Good service, but the staff could be a bit more pleasant and smiling when dealing with customers.
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
503 reviews
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The staff is always willing to help and…
The staff is always willing to help and advise on the products suitable for your needs.
30 August 2026
They were helpful & informative without…
They were helpful & informative without being intrusive. Big thank you to the staff of your Basingstoke shop that day!
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great help from staff
Great help from staff, we came away with a product that will be in every use.
15 August 2026
Reply from ProCook - Basingstoke
We're so glad you received great help from our staff and found a product that will be so useful! Thank you for your kind words.
Quality service and product
I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner.
I have used my new purchase once, with a great result. And look forward to using it in the future.
14 August 2026
Reply from ProCook - Basingstoke
We're so pleased to hear you had such a positive experience with our team! It's wonderful that they were knowledgeable, informative, and professional, and that you're enjoying your new purchase.
Amazing cookware
Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if you use them properly and look after them they will last you a lifetime. Would highly recommend. I visited the Basingstoke branch and the staff were amazing and very helpful. Great service, I WILL BE BACK.
3 August 2026
Reply from ProCook - Basingstoke
We're so happy to hear you're enjoying your pans and that they provide such excellent heat retention for a perfect sear! It's wonderful that you appreciate their longevity with proper care. We're also delighted to know our Basingstoke staff provided amazing and helpful service.
Very helpful lady in shop
Very helpful lady in shop. Haven’t yet used items to be able to comment.
Will certainly go back. Good customer service
11 August 2026
Reply from ProCook - Basingstoke
We're so glad to hear you had a positive experience with our team and found our customer service to be good. We look forward to welcoming you back!
Excellent Quality
I bought a 28cm Steel wok and a casserole with lid. Both of them have excellent quality, no coatings.
The staff were helpful and knowledgeable.
10 August 2026
Reply from ProCook - Basingstoke
We're so happy to hear you're pleased with the excellent quality of your new steel wok and casserole! It's wonderful to know our staff were helpful and knowledgeable.
Customer service was lovely
Customer service was lovely, easy to find what you are looking for and the staff are friendly
6 August 2026
Reply from ProCook - Basingstoke
We're so glad you found our customer service lovely and our staff friendly! We're also happy that it was easy to find what you were looking for. Thank you for your kind words.
Reply from ProCook - Basingstoke
We're so pleased you found our store beautifully presented and well-stocked for all your kitchen needs! Thank you for your kind words.
I always enjoy shopping at ProCook in Basingstoke …
I always enjoy shopping at ProCook in Basingstoke - the friendly helpful staff and the good quality, reliable kitchen equipment.
29 July 2026
Helpful staff and informative of products
Staff very helpful pointed me in the right direction told me about the product. How much would it was for best ideas for it? Good price just what I wanted too would recommend. Thank you Basingstoke store 👍
16 July 2026
Bought ProCook pans before and been…
Bought ProCook pans before and been very happy with them so bought again for our induction hob..
Staff v helpful at shop too
17 July 2026
The CSR was kind and helpful with a…
The CSR was kind and helpful with a pleasant demeanor.
18 June 2026
I was unable to find one item I was…
I was unable to find one item I was looking for so asked at the cash desk and one of the assistants went and found it for me.
8 July 2026
Love the products
Love the products, have always found them well made & very well priced. staff were attentive & knowledgeable
13 July 2026
Staff really helpful
Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the options available for my needs.
12 July 2026
Reply from ProCook - Basingstoke
We're so pleased to hear that our team in Basingstoke was helpful and friendly during your visit. Your positive feedback is greatly appreciated!
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