Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if... See more
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Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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See what reviewers are saying
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
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I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner. I have used my new purchase once, with a great res... See more
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Because the staff in the shop understood my requirement and really knew their stock and its ability’s. I came away the perfect size omelet pan for my size induction hob. Which is new to me and I did... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
504 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff are very accommodating and…
Staff are very accommodating and patience in explaining their products
12 March 2026
Very helpful staff member
Very helpful staff member, unfortunately I’m not very happy with the product I purchased.
28 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Frying pan
There was a lovely you assistance who, spent a lot of time with me choosing the correct item that I needed.
I finally got what I wanted and it was at a reasonable price. So very pleased.
25 February 2026
Reply from ProCook - Basingstoke
We're happy to hear that our assistance in choosing the correct item was helpful! We appreciate that you are pleased with your purchase and its reasonable price.
Reply from ProCook - Basingstoke
We appreciate your positive feedback; we are so happy our staff member knew product quality comparisons and that you enjoyed your experience!
Very tidy shop and a helpful assistant.
27 February 2026
Reply from ProCook - Basingstoke
We appreciate your positive feedback regarding our tidy shop and helpful assistant; we are so happy you enjoyed them!
5 star
5 star, due to good products and the friendly and helpful staff at the Basingstoke store.
27 February 2026
Reply from ProCook - Basingstoke
We're happy to hear about your five-star experience! We appreciate your positive feedback regarding our good products and the friendly staff at the store.
Reply from ProCook - Basingstoke
We appreciate your positive feedback on our very good quality product; we value your business and are so happy!
Very good service staff very helpful…
Very good service staff very helpful and polite store very clean and tidy
23 February 2026
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and polite and liked our store.
The staff were friendly and helpful…
The staff were friendly and helpful without being pushy.
10 February 2026
Reply from ProCook - Basingstoke
We appreciate you letting us know our staff was friendly and helpful without being pushy! We are so happy to hear it. Thank you.
Reply from ProCook - Basingstoke
We appreciate you letting us know our service was very good and helpful; it means a lot to our team that you are pleased.
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're so glad to hear that you enjoyed our shop and merchandise, especially the new frying pan.
Great shopping experience
Great shopping experience. The staff were very friendly and more helpful than I have come to expect in shops these days. They knew their products, prices and discounts and offered helpful advice. They even looked after our heavy purchase so we didn't have to carry it with around other shops. Great Service.
9 February 2026
Reply from ProCook - Basingstoke
We're happy to hear you had a great shopping experience! It's wonderful to know our team was friendly and helpful, offering knowledgeable advice and assistance with your purchase. We appreciate your feedback.
Good service and product
6 February 2026
Reply from ProCook - Basingstoke
We appreciate your positive feedback; we are so happy you are pleased with our service and product!
It's a great place to buy quality kitchenware.
I think one member of staff was in training, but she was charming and efficient. The item I purchased is at least as solid as Stonehenge.
8 February 2026
Helpful and informative staff.
2 February 2026
Had a great experience shopping here…
Had a great experience shopping here first time, staff very helpful not pushy
30 January 2026
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you had a great first experience and found our staff helpful.
Very helpful assistant
Very helpful assistant. He gave me advice about the cooking tray I bought.
15 January 2026
Kitchen scales were just what I was…
Kitchen scales were just what I was looking for and at a great price
23 January 2026
Reply from ProCook - Basingstoke
We're so happy the kitchen scales met your expectations and that you were pleased with the price. Thanks for your positive feedback!
Plenty of choice and advice
19 January 2026
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