Visiting the staff at Pro Cook Bideford, could not be more different from a 2* review left by Patrick in Aug. The two 'mature' lady assistants are half the reason I go in so often. They are both knowl... See more
Company replied
Location
Switch locationUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
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See what reviewers are saying
Staff are helpful and attentive. Excellent service every time. Products are always good value and suitable for their purpose.
Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
Company replied
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, United Kingdom
4.9
Excellent
788 reviews
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Excellent customer service
Excellent customer service, knowledgeable staff very helpful and patient.
14 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly Staff
The lady who served us yesterday made it a really welcoming, good experience. She was lovely and helpful without being pushy, hence we both bought items.
My sister and I both love the shop, ill be back soon. Thanks
16 January 2026
Reply from ProCook - Bideford
We're so happy to hear that your experience was welcoming and positive! It's great to know that the team member was lovely and helpful. We appreciate your positive feedback, and we look forward to your return.
Professional Filleting knife
Very good product, high quality. The shop assistant was extremely helpful and knowledgeable about the products being sold. Very good value for money.
16 January 2026
Bideford store
Always very helpful in the Bideford store, great range of products too...
11 January 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy to hear you find our staff helpful and enjoy our products.
Reply from ProCook - Bideford
We appreciate your positive feedback! We are so happy to hear you enjoyed our product and customer service.
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer service
14 January 2026
Reply from ProCook - Bideford
We appreciate your positive feedback. We are so happy to hear that our customer service was helpful and knowledgeable for you.
Would Shop there Again!
The ladies at Atlantic Village Bideford were really helpful and friendly, no pressurised selling at all but were very knowledgeable. They said hello when first there and were available when I needed them. Will visit again!
13 January 2026
Reply from ProCook - Bideford
We're happy to hear that the team at Atlantic Village Bideford were helpful and friendly, offering knowledgeable service without pressure. It's great to know they were attentive and available when needed. We appreciate your positive feedback and look forward to your next visit!
Helpful staff and great prices
Helpful staff and great prices. I go in Pro Cook quite a bit and all seem to be the same in relation to great staff and products and prices.
13 January 2026
Reply from ProCook - Bideford
We appreciate your consistent visits and are so glad you find our staff helpful and our prices great. We're happy our products meet your expectations!
Lovely lady served me very friendly and…
Lovely lady served me very friendly and chatty
13 January 2026
Reply from ProCook - Bideford
We appreciate your positive feedback. We are so happy to hear our staff member was lovely, friendly, and chatty for you. Thank you.
Helpful staff
8 January 2026
Reply from ProCook - Bideford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bideford
We appreciate your positive feedback! We're so happy to hear you liked our good products, knowledgeable staff, and competitive prices.
Reply from ProCook - Bideford
We appreciate your positive feedback. We are so happy to hear that our staff was welcoming and knowledgeable and that you had a pleasant experience.
I saw an offer on line but I would…
I saw an offer on line but I would rather support our local store. The two ladies in the shop were very helpful as the pan set was not in a boxed set so they packed everything individually for me and even got a shopping trolley for me from the car park to transfer it to my car.
Thank you ladies, highly recommended.
8 January 2026
Reply from ProCook - Bideford
We're so happy to hear that the team provided such great support! It's wonderful you chose to support our local store, and we appreciate your kind words and recommendation. Thank you!
Staff friendly and very helpful
Staff friendly and very helpful. Shop nicely laid out. Thank you
8 January 2026
Reply from ProCook - Bideford
We're happy to hear that our staff was helpful and friendly! We're also glad you liked our shop's layout. Thank you for your feedback.
Extremely friendly and helpful staff.
Extremely friendly and helpful staff.
The method of using the spiraliser was explained carefully.
Product well priced and seems good quality
5 January 2026
Reply from ProCook - Bideford
We appreciate you taking the time to share your positive experience. We're so glad to hear that our staff were friendly and helpful and carefully explained the spiraliser.
Trust ProCook's guarantee
You can trust ProCook's guarantee of quality, we tested this on some enamel baking trays that started to flake after 2 -3 months. The replacement was treated with efficient and polite attitude, we were treated with respect and the replacement items were arranged without problem. Thank you ProCook.
19 December 2025
Unprompted review
Reply from ProCook - Bideford
We're happy to hear that our guarantee of quality was trustworthy and that the replacement process was efficient and polite. We appreciate your feedback and are glad the replacement items were arranged without any issues. Thank you.
Lovely lady serving at the Atlantic…
Lovely lady serving at the Atlantic Bideford shop she was so helpful and very professional
15 December 2025
Reply from ProCook - Bideford
We're happy to hear that you had such a positive experience at our Bideford shop. We appreciate you taking the time to acknowledge the team member's helpful and professional service.
Great customer service, quality products
Great customer service, very friendly and helpful. Great quality products, have bought from them in the past, highly recommend
13 December 2025
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received great customer service and were pleased with our products.
Brilliant place @ affinity centre…
Brilliant place @ affinity centre Bideford and such helpful staff whom are always happy and smiling willing to help or serve you
9 December 2025
Reply from ProCook - Bideford
We appreciate your positive feedback! We're so happy you enjoyed our excellent choices, good quality, prices, and lovely staff.
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