Visiting the staff at Pro Cook Bideford, could not be more different from a 2* review left by Patrick in Aug. The two 'mature' lady assistants are half the reason I go in so often. They are both knowl... See more
Company replied
Location
Switch locationUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
Company replied
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... See more
Company replied
The staff were very knowledgeable and helpful. Unfortunately the items we wanted weren't in stock but they were able to order them to be delivered to our home which was brilliant.
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, United Kingdom
4.9
Excellent
785 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly staff
2 April 2026
Reply from ProCook - Bideford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Very helpful assistant with her…
Very helpful assistant with her knoledge could show me and explain the before an after care of the product i brought.
2 April 2026
Very helpful staff and everything laid…
Very helpful staff and everything laid out clearly and easy to locate anything I was looking for. The discount was also much appreciated!
1 April 2026
Helpful and friendly staff
Helpful and friendly staff. Answered my questions and helped me to my car with a heavy item.
30 March 2026
The staff were helpful and friendly
The staff were helpful and friendly. The shop is well laid out and we enjoyed browsing.
26 March 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and friendly and enjoyed browsing.
Staff were fantastic
Staff were incredibly helpful and friendly. Products were great value.
28 March 2026
Friendly knowledgeable and polite…
Friendly knowledgeable and polite service.
Nicely designed and lovely to use wine glasses.
27 March 2026
Reply from ProCook - Bideford
We appreciate your positive feedback; we are so happy you found our staff friendly and the store clean and tidy!
Good Service, Reasonable Prices
Customer Service was good in store. Products have been good so far.
Prices seemed reasonable, could easily see them charging a little more.
22 March 2026
Reply from ProCook - Bideford
We appreciate your feedback and are so glad to hear you had a positive experience with our customer service. It's great to know you're happy with the products and prices.
Very helpful staff.
17 March 2026
Great choice of product
Great choice of product, very helpful friendly and knowledgeable staff
12 March 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our product choices and helpful staff.
Exchanged but to too long
Bought 2 battery salt/pepper mills and one did not light up so had to take it back for an exchange. Although done, it took an age at the till.
12 March 2026
Reply from ProCook - Bideford
We regret one mill didn't light up and the exchange took too long. We'll review our processes to improve the checkout experience. Thanks for your feedback.
Brilliant Customer Service
The ladies that served me where wonderful and couldnt do enough for me
13 March 2026
Reply from ProCook - Bideford
We appreciate you letting us know our staff was friendly and helpful, and that you liked our products; it means a lot to our team.
Lovely shop
Lovely shop and large choice of 5 knife woodblock sets. Resisted the thousand pound Samurai set and v pleased with purchase at a reasonable price. Helpful staff.
7 March 2026
Good customer service!!
8 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.