Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... See more
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... See more
Company replied
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... See more
Company replied
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1k reviews
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Reply from ProCook - Bluewater
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Very helpful staff in the shop who knew…
Very helpful staff in the shop who knew the products and what offers are currently available.
22 February 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were helpful and knowledgeable about our products and offers.
Reply from ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
The customer service was great
The customer service was great, lovely young man helped and was very helpful
24 February 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our customer service very helpful.
Great display Very helpful staff
Great display Very helpful staff, pleasant shop easy to locate items. Many bargain prices and choice
23 February 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our displays, staff, shop, and prices.
Great value cookware set
The product we wanted was in stock and ready to take away. A fabulous price for great quality products
22 February 2026
Reply from ProCook - Bluewater
We're happy to hear that the product you wanted was available and ready for you. We appreciate you noting the fabulous price and great quality!
Reliable Company
Reliable Company, good selection, well made products, helpful customer service.
20 February 2026
Reply from ProCook - Bluewater
We appreciate you sharing your thoughts! We are so happy to hear that you were satisfied with our reliable company, products, and customer service.
Was actually asked by very pleasant…
Was actually asked by very pleasant staff if needed any help
Speedy service at the checkout
21 February 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was pleasant and helpful and that you experienced speedy service.
Reply from ProCook - Bluewater
We appreciate you noting our good quality and great prices; thanks for your feedback.
Great service - faultless
Great service, we bought a lot of items and the team there checked every plate, bowl and glass from every box to make sure there were no issues and even followed us around to help us pick things up. And then got us 2 trolleys to take things back to the car.
Absolutely faultless.
15 February 2026
Reply from ProCook - Bluewater
We're happy to hear that you received great service! We appreciate the positive feedback regarding the team's thoroughness and assistance with your purchases. Thank you!
Excellent service staff very helpful…
Excellent service staff very helpful and knowledgeable and professional
19 February 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was excellent, helpful, knowledgeable, and professional.
What made my experience in-store a…
What made my experience in-store a 5-Star Rating... everything. Thank You.
19 February 2026
Reply from ProCook - Bluewater
We're happy to hear that you enjoyed your in-store experience so much; thank you for sharing your positive feedback with us!
Happy with my purchase and the staff…
Happy with my purchase and the staff were friendly
15 February 2026
Reply from ProCook - Bluewater
We appreciate your positive feedback regarding our friendly staff and your purchase; we are so happy you are pleased!
Good choices, great value
Well laid out store, good choice of merchandise and prices to suit all budgets, which is a change in a cookshop
15 February 2026
Reply from ProCook - Bluewater
We appreciate your positive feedback; we're so glad you value our good choices at a fair price and quality.
We found what we were looking for in…
We found what we were looking for in the shop and our purchase was straightforward. Shop assistant was polite so no complaints at all. We have bought items from this shop before and would do again.
10 February 2026
Reply from ProCook - Bluewater
We're happy you found what you were looking for, and that your purchase was straightforward. We appreciate your positive feedback regarding our polite shop assistant, and we look forward to your continued patronage!
Goon products at a fair price.
13 February 2026
Plenty of choice and excellent quality…
Plenty of choice and excellent quality at good prices.
8 February 2026
Reply from ProCook - Bluewater
We appreciate your positive feedback! We are so happy you found our choice plentiful and our quality excellent at good prices.
Very good 1st experience
My 1st experience with ProCook at Bluewater was very good. The sales assistants were very helpful and professional .I will definitely go there again if I need anything for my kitchen and I will tell my friends and family to shop there. I am happy with my product,its value for money. Thank you.
12 February 2026
Staff were very helpful,good range of…
Staff were very helpful,good range of products at reasonable prices
8 February 2026
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