Young lady sales assistant was very pleasant and helpful with our order in store. Amassed everything for us and processed it all. On getting home we discovered a couple of hiccups with the order bu... See more
Location
Switch locationCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
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See what reviewers are saying
I purchased a dinner set and then went back to buy a box of each item to have as spares Incase of any breakages. The young lady called her manager that was working in Basingstoke store and asked her t... See more
Fantastic saucepans I have had my. Other ones for 11 years and they are still as new so just needed another one of middle size as I use that most now that we are just two of us
Company replied
The ladies were very helpful in advising us regarding our purchase. They were happy to unpack the boxed item, to let us have a closer look, and discuss the products merits. With their help we purchase... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, United Kingdom
4.8
Excellent
437 reviews
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Helpful and polite staff
8 April 2025
Reply from ProCook - Bordon
Thank you for your kind words! We're so glad to hear that you found our staff helpful and polite. We strive to provide excellent customer service and appreciate your feedback.
Staff were very helpful and friendly .
Staff were very helpful and friendly .
I deducted a star because I could not find 10ltr pan in the range ceramic I wanted.
8 April 2025
Reply from ProCook - Bordon
We appreciate your kind words about our staff. We're sorry to hear you couldn't find the 10-liter pan you were looking for. We strive to offer a wide selection of products, and we'll take your feedback into consideration as we plan for future inventory.
Helpful customer advisor
In the Country Market Bordon Brunch your customer adviser Fraya, was very helpful and welcoming.
6 April 2025
Reply from ProCook - Bordon
Thank you for your kind review! We are delighted to hear that you had a positive experience at our Country Market Bordon Brunch. We strive to provide our customers with friendly and welcoming service, and we are thrilled that you were impressed with our customer advisor. We appreciate you taking the time to share your feedback.
I had an excellent experience with…
I had an excellent experience with customer service! The team was responsive, professional, and went above and beyond to assist me with my order. Their dedication to customer satisfaction truly stands out. Highly recommend! I need to extend my gratitude from Huub for his kindness and support.
28 March 2025
Unprompted review
Reply from ProCook - Bordon
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our customer service team. We strive to provide exceptional support and are delighted that you found our team responsive, professional, and helpful. We are also pleased that you were satisfied with the dedication to customer satisfaction. We appreciate your recommendation and hope to see you again soon.
Will be returning the new colour works…
Will be returning the new colour works tin opener as soon as I can. It’s useless and fidly to use.even my grown up son said chuck it in the bin. As it’s under 6 months warranty (it cost £5) . Will return for money back not good for arthritis fingers .purchased 26/03/25x
27 March 2025
Reply from ProCook - Bordon
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Wide range of good quality products and…
Wide range of good quality products and easy to find what I wanted. Very polite and helpful staff.
22 March 2025
Reply from ProCook - Bordon
Thank you for your kind review! We are delighted to hear that you found a wide range of good quality products and were able to easily find what you were looking for. We strive to offer a diverse selection of products and ensure our customers have a positive shopping experience. We appreciate you acknowledging our staff's politeness and helpfulness. We are committed to providing excellent customer service.
Great service
22 March 2025
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Shopping always a pleasant experience…
Shopping always a pleasant experience here.
Good atmosphere.
26 March 2025
Reply from ProCook - Bordon
We appreciate your kind words! We're thrilled to hear you enjoy shopping here and find the atmosphere pleasant.
Great service and had in stock exactly…
Great service and had in stock exactly what I wanted.
19 March 2025
Reply from ProCook - Bordon
We're delighted to hear you had a positive experience! It's wonderful to know we were able to provide you with the product you were looking for. Your feedback is greatly appreciated.
Reply from ProCook - Bordon
Thank you for your positive review! We're glad to hear that you enjoyed our service and found our store to be very nice. Your feedback is greatly appreciated.
Very helpful and friendly staff
24 February 2025
Reply from ProCook - Bordon
Thank you for your kind words! We're so happy to hear that you found our staff helpful and friendly. We strive to provide excellent customer service and appreciate your feedback.
Reply from ProCook - Bordon
Thank you for your kind words! We're so happy to hear that you found our staff friendly and helpful. We strive to provide excellent customer service, and we appreciate your feedback.
The man who served us was great
The man who served us was great. Really helpful and friendly...........nothing to fault.
21 February 2025
Reply from ProCook - Bordon
We're so happy to hear you had such a positive experience! Your kind words about the staff member's helpfulness and friendliness mean a great deal to us. We truly appreciate you taking the time to share your feedback; it helps us recognize and celebrate the excellent service our team provides. We strive to create a welcoming and supportive environment for every customer, and your review confirms we're achieving that goal in this instance. Thank you again for your wonderful feedback; we hope to see you again soon!
Excellent customer service from the…
Excellent customer service from the lady who was working on Wednesday 19th Feb. Really helpful 👌
19 February 2025
Reply from ProCook - Bordon
We're so glad to hear you had a positive experience with our team member. We appreciate your kind words and will share your feedback with them.
Great customer cervice
Really supportive customer service ! I was looking for a set of pasta bowls in a particular colour and the guys checked stock level and searched until
They found what I was looking for!
15 February 2025
Reply from ProCook - Bordon
We're so happy to hear about your positive experience with our customer service team. It's wonderful to know that they were able to go the extra mile to help you find the perfect pasta bowls. We strive to provide our customers with the best possible service, and we're thrilled that you were satisfied with the assistance you received.
Reply from ProCook - Bordon
We're so glad you had a good day at our store! We strive to create a positive and enjoyable experience for all our visitors.
Very good quality merchandise
Very good quality merchandise and friendly, helpful staff
13 February 2025
Reply from ProCook - Bordon
Thank you for your kind review! We're delighted to hear you found our merchandise to be of high quality and that you appreciated the friendliness and helpfulness of our staff. We strive to provide our customers with excellent products and service, and your feedback is a great encouragement to our team.
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