We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
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See what reviewers are saying
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... See more
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... See more
Company details
- #26 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
666 reviews
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Staff made me feel welcome helpful and…
Staff made me feel welcome helpful and not jumping on me many thanks
21 July 2026
Shoppers Delight.
We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with confidence, we didn't realise they varied so much.we decided to go back to purchase said pans based on recommendations from the assistant, it's so rare to be able to talk directly with someone who knows her business inside and out .We would not hesitate to use precooked again in the future, Keep up the good work.
16 July 2026
Like the glasses very much and good…
Like the glasses very much and good value for money.
12 July 2026
Well presented store and very helpful…
Well presented store and very helpful staff. Found the crockery that I wanted and am very pleased with purchase
13 July 2026
Such a great place to shop
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable price.
13 July 2026
Great help from assistant
Great help from assistant. Helped us to select the best product for us.
6 July 2026
The staff greeted us we walked in
The staff greeted us we walked in. They asked if we needed help. They were vey helpful and very polite. It was nice being in the shop and being able to browse.
9 July 2026
Received great customer service fron…
Received great customer service fron your sales person
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful lady explained patiently…
Very helpful lady explained patiently the difference between different coatings for non stick while I was choosing my frying pan.. and changing my mind. Thank you 🙏
3 July 2026
Reply from ProCook - Bournemouth
We're delighted to hear that our team member was so helpful and patiently explained the different non-stick coatings while you were choosing your frying pan. We appreciate your kind feedback!
Reply from ProCook - Bournemouth
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Great evecient friendly service
27 June 2026
Reply from ProCook - Bournemouth
We're delighted to hear that our team at the branch provided you with such a positive experience. Your feedback is greatly appreciated!
The shop is bright and enviting and…
The shop is bright and enviting and well stocked. Staff are always so helpful. Always a lovely experience being in the shop.
27 June 2026
Costume Assistance / Quality
I went into store to find some cutlery, found the right set with a promotional price (i was informed by the store assistant), and end up buying a second set.
23 June 2026
The staff were very helpful and asked…
The staff were very helpful and asked if we found all we were looking for in store,
25 June 2026
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