We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... See more
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Bournemouth
We appreciate you sharing that you found us informative. We're glad your experience was a good one!
Reply from ProCook - Bournemouth
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Great help from member of staff
Great help from member of staff
Great knowledge re the product I was purchasing , all in all very helpful
Will use procook again
18 April 2026
Reply from ProCook - Bournemouth
We appreciate you sharing that our staff is fabulous and has good knowledge. We are so happy about the positive feedback!
Reply from ProCook - Bournemouth
We appreciate you letting us know our staff was friendly, pleasant, and helpful; it means a lot to our team.
Reply from ProCook - Bournemouth
We're glad you found our staff helpful and our product a great value. Thank you for your positive feedback; we appreciate it.
The staff were very friendly and…
The staff were very friendly and helpful, they knew the products well too
16 April 2026
Reply from ProCook - Bournemouth
We appreciate you sharing that our staff was friendly, helpful, and knew the products well! We're so happy to hear about your nice experience.
Lovely shop
20 April 2026
First experience with Pro Cook and it’s very positive
We bought a 16 piece dinner set and the executives on the floor helped us to make a decision. Products were displayed very nicely making it easy for us to look for different options.
18 April 2026
Very knowledgeable young man help us…
Very knowledgeable young man help us with my purchase and I was impressed. Friendly and no pressure at all.
17 April 2026
The lady was helpful and helped me…
The lady was helpful and helped me choose, ProCook have a good 'value' range and was able to get what I wanted in my price range.
17 April 2026
Helpful staff
The staff were so friendly and helpful. Came away with something I didn’t know existed but was exactly what I needed
13 April 2026
Very helpful staff
12 April 2026
Very polite staff member
Very polite staff member, can't remember her name. Gave us advice regarding cleaning of scissors and knives. Offer of 3 for £10 was great.
14 April 2026
It's what a shop should be.
Good quality gear, certainly good enough for most home cooks. Good sales staff, sensible or very good prices. What all shops should be but so often aren't.
10 April 2026
The best part of our day!
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledge shown by the staff. They were fantastic. And we were so pleased and amazed at last to be able to TRY OUT several models - they were prepared with fresh carrots and tomatoes for demos! We finished our purchase and walked away very very very happy customers!
7 April 2026
Price is reasonable
Price is reasonable. And quality of product is very good.staff is helpful too.
2 April 2026
All the staff are very helpful
All the staff are very helpful. Offer advice and leave you to peruse the selection. Definitely shop with Procook again.
1 April 2026
Reply from ProCook - Bournemouth
We appreciate you mentioning our helpful staff and their advice. We're happy to hear you plan to shop with us again! Thank you for your feedback.
I really love the bowl and chopping…
I really love the bowl and chopping board I bought. Lovely colour and goes well in my kitchen and priced very reasonable. The staff very exceptional and very helpful and provided a great service.
6 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.