First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
Company replied
Location
Switch locationUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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See what reviewers are saying
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... See more
Company replied
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... See more
Company replied
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, United Kingdom
4.8
Excellent
677 reviews
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always great
8 January 2026
Reply from ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bridgend
We appreciate your positive feedback! We're delighted you appreciate our very good range of products; it means a lot to us.
Reply from ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy you found our staff informative and liked our prices.
The helpfulness and pleasantness of…
The helpfulness and pleasantness of lady salesperson
17 December 2025
Reply from ProCook - Bridgend
We're happy to hear that the salesperson was helpful and pleasant! We appreciate you taking the time to share your positive experience.
The shop had what I wanted and the…
The shop had what I wanted and the staff were friendly
13 December 2025
Reply from ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy our staff was friendly and we had what you wanted.
NICE SHOP AND LAYOUT
12 December 2025
Reply from ProCook - Bridgend
We're glad you enjoyed our shop and its layout. Thank you for your positive feedback; it means a lot to us.
Reply from ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Attitude
Found the two members of staff that I spoke to, uninformative and rude. The lady could not state the benefit of choosing one frying pan from the other, only what they were made of. When I mentioned dangerous coatings, she stated that non of there pans had PTFE but did I realise that my mascara had loads of it! Asked about the coating on the plastic utensils, she stated probably not, but it didn't not state it, so she only assumed it didn't. I did not like her attitude one little bit! When I went yo pay, and asked for the outlet discount, the gentleman seemed to get annoyed, and tutted when I was trying to put my email address on the screen and taking a few minutes. There was no one waiting to be served! They were both very rude. The attitude obviously rubbed off on each other.
11 December 2025
Reply from ProCook - Bridgend
Thank you for your review, we will pass your comments on to the store manager for review.
Always had quality products and very…
Always had quality products and very nice staff
10 December 2025
Excellent frying pans and lids
Excellent frying pans and lids, worth every penny and my family have bought some also after seeing how good and easy they are to clean
28 October 2025
Reply from ProCook - Bridgend
We're happy to hear that you find our frying pans and lids excellent and easy to clean. We appreciate you sharing your positive experience and that your family also purchased some.
Reply from ProCook - Bridgend
We're happy to hear that you had a positive experience with our product! Thank you for your feedback; we appreciate your intention to return.
Very helpful and product we wanted
16 November 2025
Reply from ProCook - Bridgend
We appreciate your positive feedback; we're so glad we could provide the product you wanted with very helpful support!
Reply from ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful and dog friendly store
Assistant very helpful and was able to show me exactly what I was looking for. Store was dog friendly and the assistant even gave my 2 working cocker spaniels biscuits, which they were delighted to receive
18 November 2025
Reply from ProCook - Bridgend
We're delighted to hear that our assistant was helpful and showed you exactly what you were looking for. We're also glad your working cocker spaniels enjoyed their biscuits and that you found our store dog-friendly!
Reply from ProCook - Bridgend
We appreciate your positive feedback! We are so happy to hear our staff is helpful and cheerful every time you shop with us.
Good quality cake tins
Good quality cake tins. I am gradually replacing all my baking tins with Pro Cook.
12 November 2025
Reply from ProCook - Bridgend
We're happy to hear that you find our cake tins to be of good quality. Thank you for your positive feedback as you replace your baking tins with Pro Cook!
Reply from ProCook - Bridgend
We appreciate you letting us know about the excellent service you received. We are glad you had a positive experience with our team member!
2 good buys and well priced
2 good buys and well priced. Staff were available and excellent. Bought a heavy pot and male staff member even offered and carried it to the car for me. What a great service. Highly recommend for quality , price and service
16 November 2025
Reply from ProCook - Bridgend
We're happy to hear you found good, well-priced items! We appreciate your positive comments regarding our team's availability and helpfulness in carrying your purchase to your car. We appreciate your recommendation!
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