The lady who assisted me was very helpful as knowledgeable. She was also kind enough to give me a spare spoon after telling her one of our spoons on our set has gone missing:)
Location
Switch locationUnit 26, Whitefriars, Whitefriars Shopping Centre, CT1 2AD Canterbury, GB
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See what reviewers are saying
Friendly helpful staff. Great looking cooking and entertaining crockery and accessories. Bought exactly what I went in for and needed. Well done ProCook!
I can only say that I chose the best product — it’s absolutely top-notch, without a doubt. It made the job so much easier, and on top of that, it’s incredibly easy to clean. On the flat side, I... See more
Very helpful and informed assistant - Max helped me make a decision by describing pros and cons of each choice of knife and helped me make an informed decision by the end. I am very pleased with my... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 26, Whitefriars, Whitefriars Shopping Centre, CT1 2AD, Canterbury, United Kingdom
- 01227 953099
4.9
Excellent
402 reviews
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Excellent service and products
Excellent service and products. Staff are always friendly when I come in to ask questions.
29 August 2026
Really helpful staff in the Canterbury…
Really helpful staff in the Canterbury branch and lots of lovely items to choose from.
26 August 2026
Very helpful staff and excellent products
The Knowledge of Katie (who served us) about the products we were looking at helped to make the decision of which ones were the best for us. The pans and crockery we brought were all of excellent quality and all the staff were very helpful
.
30 August 2026
5 stars to the great guy that served us.
26 August 2026
They had the item that I wanted.
27 August 2026
Very helpful and friendly staff
22 August 2026
Great store, excellent staff
Wife and I were in Canterbury for the day. Passed by Pro Cook's store and decided to go in; we were in need of updating most of our pots and pans.
Immediately greeted in a friendly and positive way from a gent. Told us he was on call once we were ready.
Store layout was clean and well set out, making browsing easy and alluring. Katie then approached us and stayed by our side, in a positive way, as we started to make decisions based on her clear, knowledgable advice.
£500 later, we made some serious purchases and left with a stash of good quality gear, based on our needs and we're thrilled!
The store deserves praise, as does Katie, for her easy manner, which almost certainly led to us spending the value we did.
26 August 2026
Unprompted review
For its alway about customer relations…
For its alway about customer relations and how people procieve to interact with its customers since I'm only a visitor here and the gentleman that servered my he was polite and curtious friendly and gave a service that I myself give to customers when serving them
19 August 2026
Beautiful shop
You are very very nice, I have beatiful cup from your shop and I drink coffee in it every day 1000 mi from Canterbury. Greetings for you
21 August 2026
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The quality of the items is not good…
The quality of the items is not good compared to the price
23 August 2026
Reply from ProCook - Canterbury
We appreciate your feedback regarding the item quality and pricing. We are actively reviewing our products to ensure better value for our customers.
I can only say that I chose the best…
I can only say that I chose the best product — it’s absolutely top-notch, without a doubt. It made the job so much easier, and on top of that, it’s incredibly easy to clean.
On the flat side, I roasted vegetables — aubergines and red peppers — and all the burnt-on residue came off instantly when I added a little warm water after I’d finished. It literally started bubbling and blistering, and all the burnt bits lifted straight off.
On the grill side, I cooked a few steaks and they turned out delicious.
Best investment ever! Especially now, with the BBQ restrictions because of the fire risk, it’s absolutely perfect for anyone who loves grilling.
22 August 2026
I found exactly what I wanted.
Only once have I failed to find exactly what I was looking for in this shop. On this visit, the two items that I was seeking were immediately produced like a rabbit out of a hat by a helpful and friendly member of staff.
18 August 2026
Great service at Canterbury store
Great service at Canterbury store. Staff was very helpful.
18 August 2026
Very knowledgable staff
I shopped around and by far ProCook gave me a) the best product (wooden chopping boards) and b) the best customer service.
The products I bought also came with a 1 year guarantee.
I am very pleased all round and would highly recommend this store.
17 August 2026
Nice clean well presented showroom
Nice clean well presented showroom, in tentative staff, and good quality products, in a nice area of Canterbury
12 August 2026
Reply from ProCook - Canterbury
We're so pleased you enjoyed our clean and well-presented showroom and found our products to be of good quality! We're also happy to hear you appreciated our staff and the Canterbury area.
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