ProCook - Cardiff Reviews 446

TrustScore 5 out of 5

4.8

Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB


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Rated 5 out of 5 stars

Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more

Company replied

Rated 5 out of 5 stars

Helpful staff member. Great product. Had a set of saucepans previously. Lasted for years. Only changing as now have an induction ; hob,

Company replied

Rated 4 out of 5 stars

I needed to return a pan to exchange it for a different size. It was done efficiently and with a helpful attitude

Rated 5 out of 5 stars

The staff are very helpful but not pushy. Leave you to look around but always available when needed. Amazing selection of cooking appliances and equipment. Went in for 1 item, came out with 5!! Love... See more

Company replied


Company details

  1. #27 of 136 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

446 reviews

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Rated 5 out of 5 stars

Helpful staff member

Helpful staff member. Great product.
Had a set of saucepans previously. Lasted for years. Only changing as now have an induction ; hob,

17 June 2026
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Reply from ProCook - Cardiff

We're so happy to hear you had a great experience with our staff and products! We appreciate you choosing us again.

Rated 5 out of 5 stars

The staff are very helpful but not…

The staff are very helpful but not pushy. Leave you to look around but always available when needed. Amazing selection of cooking appliances and equipment. Went in for 1 item, came out with 5!! Love it there

16 June 2026
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Reply from ProCook - Cardiff

We're so pleased you enjoyed your visit and appreciated our staff's helpful approach. It's wonderful you found an amazing selection and left with more than planned!

Rated 5 out of 5 stars

Charming

Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reasonably priced) and a few other bits and pieces which were in the three for £10 offer. The tins roasted 2 spatchcocked poussin and potatoes beautifully. Highly recommend this shop at Pughs Garden Village.

18 June 2026
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Reply from ProCook - Cardiff

We're so pleased to hear you had such a positive experience with our team member and found our shop well-stocked! It's wonderful that your roasting tins performed beautifully. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

Very helpful assistant and a very tempting display.

The person in the shop was most helpful, cheerful and helpful. To walk around and admire your range is a great experience and very tempting.

17 June 2026
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Reply from ProCook - Cardiff

We're so glad you found our team helpful and cheerful! We appreciate you enjoying our range.

Rated 5 out of 5 stars

We went into the shop and the sales…

We went into the shop and the sales assistant was fabulous, she explained and helped us chose new saucepans and knives offering guidance based on our wants and needs - the quality of the items was very good and although higher in price than basic or supermarket pans they are def worth it

31 May 2026
Rated 5 out of 5 stars

your staff were very friendly and…

your staff were very friendly and helpful even going to the stores to find my article without huffing and puffing.

27 May 2026
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Reply from ProCook - Cardiff

We're so glad our staff was friendly and helpful in finding your item! We appreciate your kind words.

Rated 5 out of 5 stars

Polite and helpful staff.

Polite and helpful staff.
Great offers

28 May 2026
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Reply from ProCook - Cardiff

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

My Wife bought a large frying pan after…

My Wife bought a large frying pan after first use she was so impressed with its quality and ease of cleaning i told her to replace all existing suspense with procook

16 May 2026
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Reply from ProCook - Cardiff

We're delighted to hear about your positive experience with the frying pan! It's wonderful that its quality and ease of cleaning impressed you.

Rated 5 out of 5 stars

Great customer service

Great customer service, and demonstration of products being bought. The sales assistants went out of their way to ensure a good experience.

18 May 2026
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Reply from ProCook - Cardiff

We appreciate you taking the time to leave us this wonderful review! We're so happy our team provided great service and ensured a good experience.

Rated 5 out of 5 stars

The helpfulness of the staff in your…

The helpfulness of the staff in your shops. They are always polite and listen.
The product I bought. Was recommended by yothe assistant (a rectangle box) and it serves the purpose for what I wanted it for.

18 May 2026
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Reply from ProCook - Cardiff

We're so glad to hear our team was polite and helpful, and that the product recommendation perfectly met your needs. Thank you for your kind feedback!

Rated 5 out of 5 stars

Great shop

This is a lovely shop. Really well laid out and fab products.

15 May 2026
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Reply from ProCook - Cardiff

We appreciate your wonderful feedback! We are so glad you enjoyed our well-laid-out shop and products.

Rated 5 out of 5 stars

Fantastic staff

Fantastic products, and friendly, helpful staff

11 May 2026
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Reply from ProCook - Cardiff

We're glad you enjoyed our products and staff!

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