My overall experience was exceptional! I visited ProCook Castleford to look at some new kitchen knives for my wife. When entering the store I was greeted warmly, after a short time looking I... See more
Company replied
Location
Switch locationUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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The gentleman who served me in pro cook was very friendly and professional. He also reminded me of the offer for the items I was buying which meant I was able to purchase another item. I have always h... See more
Company replied
Great experience in the store with a lady called Jade. She went above and beyond to make sure my buying experience was positive and stopped me from making a costly mistake. I was about to purchase a... See more
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The person serving at the counter, was huffing and puffing when asked a few details about the product . You can clearly see from my transactions before how many products I have purchased from pro cook... See more
Company details
- #27 of 139 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, United Kingdom
4.8
Excellent
781 reviews
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Exceptional, personal shopping experience!
My overall experience was exceptional! I visited ProCook Castleford to look at some new kitchen knives for my wife.
When entering the store I was greeted warmly, after a short time looking I was asked if I need any assistance, information or demonstrations. I answered yes to all the above as knives are not my forte!
If I remember correctly, the person that assisted me was called Mark, he was extremely helpful and knowledgeable. He talked me through every possible option, from entry level to the top of the range and even got the different knives out to get hands on to feel the difference.
I genuinely only went in to browse, I'd seen a few options online and wanted an in person view. However, the level of service and information provided assured me I was buying the perfect items.
My wife loves the knives! She was making any excuse to use them after she was gifted them, slicing apples at 10.30pm just to see how thin she could get the pieces!
Thank you again!
2 July 2026
Reply from ProCook - Castleford
We are happy to hear about your exceptional experience with us! It is wonderful to know that our team could provide such helpful and knowledgeable assistance, especially when you were exploring options for your wife's new kitchen knives. Your wife's enjoyment of the knives, even at 10:30 pm, brings a smile to our faces, but how thin did she get those slices? Thank you for sharing such positive feedback; we truly appreciate it.
Very helpful
Very helpful, knowledgable and polite assistant in store. Courteous and considerate to needs of customer. Thank you.
3 July 2026
Excellent service
The staff member (gentleman) that served me was very knowledgeable and gave good sound advice on various products and gave excellent service and recommendations based on my needs
26 June 2026
Reply from ProCook - Castleford
We're so pleased to hear our team member was knowledgeable and provided excellent service and recommendations. Thank you for your wonderful feedback!
The pan is fabulous to use and…
The pan is fabulous to use and aftercare is essential to clean it properly as the person who sold it to us told us ,the assistant was very helpful
27 June 2026
Reply from ProCook - Castleford
We're so glad you're enjoying your new pan and that our assistant was very helpful in explaining its aftercare. Thank you for your wonderful feedback!
Very efficient pleasant service
1 July 2026
Reply from ProCook - Castleford
We appreciate you letting us know our service was efficient and pleasant; it means a lot to our team.
Very pleasant experience
1 July 2026
Helpful staff
27 June 2026
Good experience
The gentleman who served me in pro cook was very friendly and professional. He also reminded me of the offer for the items I was buying which meant I was able to purchase another item. I have always had a pleasant experience shopping in ProCook, Castleford
23 June 2026
Reply from ProCook - Castleford
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were friendly and professional, and that you always have a pleasant shopping experience with us.
Kitchen ware to rely on
The salesperson was knowledgeable and helpful and the quality of the product was excellent
22 June 2026
Reply from ProCook - Castleford
We're so glad our team was helpful and our product quality excellent! Thank you for your kind words.
Excellent service with knowledgeable…
Excellent service with knowledgeable staff. The 3 kitchen items for £10 is amazing!
17 June 2026
Reply from ProCook - Castleford
We're happy to hear you enjoyed our service and staff's knowledge. We appreciate your kind words!
Reply from ProCook - Castleford
We're so glad you enjoyed our products and found our staff helpful!
Very impressed with the sales…
Very impressed with the sales assistant, explained everything clearly and didn't rush us, had plenty of time for us
17 June 2026
Helpful,good explanation & no pressure…
Helpful,good explanation & no pressure to purchase
12 June 2026
Was greeted when I walked into the…
Was greeted when I walked into the store, found exactly what I was looking for very easily.
15 June 2026
Reply from ProCook - Castleford
We're so happy you had a great experience and easily found what you needed. Thank you for your kind words!
Quality utensil at an affordable price.
We were welcomed into the shop and the assistant was friendly and very knowledgeable, she explained the qualities of the chefs knife I bought and how to look after it.
Quality equipment at a good price.
8 June 2026
Reply from ProCook - Castleford
We're so pleased you had such a positive experience with our team member and found our equipment to be of great quality and value. We appreciate your kind words!
Very good service and helpful.
3 June 2026
Customer service was excellent will…
Customer service was excellent will shop there again
1 June 2026
Very nice and helpful man served me
Very nice and helpful man served me. Tidy well laid out merchandise. Well done.
5 June 2026
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